I received the incorrect lamp and the returning thereof was easy peasy. I was disappointed that I received the wrong product but I was very satisfied with the customer care correspondence and ease of... See more
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Fantastic service, fast and updates all the way. The product is gorgeous. We bought curtains and the quality is so nice and elegant. Highly recommend to use this company!
Very happy with our purchase. Received a defect chair, which Jotex was happy to replace. Very efficient and quick handling by their customer service.
I'm very satisfied with service and products. Very quick delivery, good price and quality! I recommend 100% Thank you so much and Happy Christmas 🎄 and Happy new Year!
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Hos Jotex finner du det aller siste innen innredning. Vi ligger alltid noen steg føre, slik at du kan finne dine favoritter her og nå. Uansett om du følger trender eller skaper dine egne er Jotex destinasjonen for å finne hjem. Handle din personlige innredning for hele hjemmet på jotex.no
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4.4
Excellent
4K reviews
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My package never came even after they…
My package never came even after they promised its on the way and it will come in 2-3 days
Later on i got informed that jotex didnt write my phone number so post couldnt send me a code for pick up
June 27, 2024
Reply from Jotex Norge
Hello. Thank you for your feedback.
You order consists of 2 items with different delivery times.
The first item had a delivery time of 3-5 business days and the second item had a delivery time of 2-4 business days.
Both items were delivered within the given delivery time.
Considering both items are scanned as delivered I am not sure what you mean by saying that the package never arrived.
For us to look into this I recommend you contact our customer service.
/Lars, Jotex team
Fast delivery and product with great quality!
April 23, 2024
Rask levering
April 23, 2024
Rask levering.
April 8, 2024
God kvalitet og rask levering
April 3, 2024
Rask levering
February 5, 2024
Won't refund price difference
Ordered & got delivered a bed, which one day later got new, cheaper price due to Black Friday.
They told me that they won't refund the difference, I can feel free to pay for the return of the packages, and order again to get the new price.
Typical 'do it if you really care' attitude, even Elkjøp in Norway is better, who in a similar case, refunded the difference without a question.
Update - even though they promised below to follow up, nothing has happened.
November 24, 2023
Unprompted review
Reply from Jotex Norge
Hi
We apologize for your experience with the customer service regarding the price reductions. We will definitely take this with us further.
Kind regards
Jotex team
Until now I didn’t receive my order.
Until now I didn’t receive my order.
It’s supposed to be delivered from two days.
September 20, 2023
Reply from Jotex Norge
Hello,
Thank you for contacting us.
We can see that our order is on it's way and is expected to be delivered this week.
Have a nice day!
Best regards
Maren
Jotex Team
Easy to order and fast delivery
August 20, 2023
Rask levering
August 14, 2023
Jotex is very professional and have…
Jotex is very professional and have awesome and unique items. I would buy everything if I could. They have very quick delivery. I am very happy with your service.
The items are very good quality that I received.
Thank you.
August 10, 2023
Super fast delivery
Super fast delivery. Despite 6-8 workingdays delivery, the item came in 4 days!
August 7, 2023
Order immediately got lost.
July 5, 2023
Reply from Jotex Norge
Hello
We are sorry if you had a bad experience.
We can here only give out general information, but we are glad to see that your last order you refer to is waiting for you at your nearest local Prix store.
Contact customer service please, if you need further assistance.
Best regards
Trym // Jotex Team
Did not receive all the articles I paid…
Delivery was delayed without me being informed about it, and at the end, I had to go and pick up packages even though I paid for the home delivery service. Oh yes, and I haven't even receive all the articles I paid for.
July 3, 2023
Reply from Jotex Norge
Hello Iva.
We are sorry to hear.
Sometimes orders are split, and you get more then one package.
Please contact customerservice, we can inform you more about your order specificly, of course you should have all items ordered as soon as possible.
Have a great summer!
Best regards Jotex Team
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