Jotex Sverige Reviews 

I had hoped to offer a more positive review but we ordered six chairs from Jotex, one of them has developed a clear manufacturing error in the first year of use with a laminate separating. We sent images and a clear request for the item to be fixed or replaced. First they hassled us to resend the complaint from my wife's email because it was on the order even though we had provided the receipt for the order. Then they offered a 400 KR reduction, when we said no thank you we would like the chair fixed or replace they stopped replying. Disappointing customer service, it appears they cannot be trusted to stand behind the quality of their merchandise and treat customers in less than helpful ways.

The order arrived quickly but the furniture (SALA hallmöbler) is not of the quality I was expecting, the wood looks cheap, the instructions for assembling are very hard to read and on top of all this the handle of the drawer came scratched and we cannot assemble it because they cut the piece wrong and the screw does not fit. They take too long to answer emails, I need a return on this matter!!

Edit on 10/Nov I did provide more information and I’m still waiting for them to see if they have the spare parts or not the furniture is in my leaving room in a box for a week now

Very happy with my product but not delivery. Fast delivery but not directly to my place and product came in a thin plastic bag which was ripped when it arrived. Fortunately the product was not damaged.

Nice product
Exactly what l was looking for & good value too

Tried to order a shower curtain twice. Both times the item came in the wrong colour. Customer service was completely unhelpful, denying that the colour was different despite sending pictures.

A fair warning: the product on the website can differ drastically.

I am writing here because i feel hopeless. In short i have ordered 29th of June 4 chairs , delivery Ostróda, Poland. It should take according to the website max 10 days. It's 5 weeks and i don't have the chairs or the money. Contact with this company is useless no phone only email and the answer is always the same. We are in contact with Rhenus company etc. no matter what you write the answer is the same. I also tried to call Rhenus but i was told i a very rude way not to call anymore and wait patiently. I thought that something like that was not possible but I was wrong. 5 weeks and i don't know what to do and thinkin about reporting the case to the police as fraud. To jotex supervisors , below is the order number if you want to confirm my story 614-20005256.
And one more thing , and its true not a joke . There was a delivery attempt 2 weeks ago . The courier arrived to my flat , I opened the gate , he drove in , opened the truck and guess what ...? He told me that he drove 30 km to me thinking that he had the package on his truck but somebody forgot to load it . Madness.

Huge and attractive collection but pictures and prices are often misleading.

First of all: "buy" button doesn't work on sale items, I had to add to my favorites and buy from there, it's not ok for the online shop. Then, when I auto-filled my phone number and my address data was replaced by Google Chrome with the wrong address and I only noticed it in email confirmation. I emailed support (twice!) and they never replied to me (it's been 2 days now). I called them and waited 40 minutes to hear that they could not do anything. Worthless support and horrible website.

UPD: I got replies by email, 1of 3 manages changed the address, 2 others told me it's impossible. Eventually, I got my package to the correct address. All things were very well packed and seem to be quite good quality.

Product was great! Delivery was great.

Very fast delivery and the products are just like in the pictures.

I am so Happy of this product..Thank you..!!!❤️❤️❤️❤️

Jotex service and custemer care response excellent in my case.

Really smooth experience with replacing an item that arrived damaged with a new one. Would recommend!

Everything was delivered on time and well packed ! We love it

Turned out that the windows of my apartment were way too smaller than the curtains I order, but Jotex made Itvery easy to return them with clear instructions of how to do so. I will definitely buy stuff from them again