Jöttnar Reviews 149

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their outstanding quality, premium materials, and excellent craftsmanship, highlighting their durability and effective performance in various conditions. Many people also commend the efficient delivery service and the exceptional customer service received, noting the helpfulness and responsiveness of the staff. However, some customers were dissatisfied with their orders, citing issues such as receiving the wrong size or experiencing problems with the garment quality shortly after purchase. A few reviewers also mentioned negative experiences with the delivery service, specifically regarding delivery issues and poor communication from the courier.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the products for being well-made,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and... See more

Order

Clients share ambiguous opinions on order. Many customers praise the easy ordering process, efficient... See more

Based on these reviews

Rated 5 out of 5 stars

An outstanding piece of kit l. ive been looking for an additional item for my climbing wardrobe similar to others on market. When i saw Jottnar had added one to They're store. my mind was immediately... See more

Company replied

Rated 5 out of 5 stars

I recently bought a piece from Jöttnar and I’m really impressed overall. The quality is immediately noticeable — the materials feel premium and it’s clearly very well made. The fit is spot on, sit... See more

Company replied

Rated 5 out of 5 stars

The original order was lost in transit by the courier. Not a problem for Jottnar, having run out of the item I ordered, they simply replaced it with this seasons updated gillet at no extra cost. No me... See more

Company replied

Rated 5 out of 5 stars

I came across Jottnar whilst looking for a skiing shell and fleece combination. Very happy with the Grim outer and Floyen base layer. Jottnar were great to deal with - ordered a couple of sizes and... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Jöttnar designs and builds a complete range of high-performance technical outdoor clothing, including goose down insulation, waterproof, breathable hardshell jackets, base layers, mid-layers, and headwear. We are pioneers in the use of the very best performance-fabric technology including from Pertex, Polartec and Down-Tek. Our clothing is designed to protect you in outdoor and mountain sports environments, in all seasons and conditions, whether you're climbing, skiing, trekking or trail running.

About Us

Written by the company

Jöttnar designs and builds high-performance outdoor clothing.
The company was founded by two British Royal Marines commandos and lifelong mountaineers. Years spent working and training in demanding conditions shaped a clear view of what equipment needs to do - and where existing gear fell short. So we built our own.

Contact info

New '26 Spring/Summer Range Starts Here

NEW SEASON, NEW TERRAIN, NEW GEAR, NEW SITE. JUST THE BEGINNING.

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Bought a Asta down gilet, shorts and a beanie

Bought a Asta down gilet, Sunnan soft shell shorts and a merino Sinni beanie in the sale. All are excellent items, really well made and designed and perform great. The gilet is warm and lightweight, quite long in the body which is good. Inside pocket useful. Softshell shorts have loads of stretch and good adjustment at waist. Good cargo pockets too. Beanie looks neat and offers lightweight breathable warmth. Great service too and quick delivery. Maybe postage could have been free if spending over £100. Definitely highly recommended.

March 31, 2026
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Reply from Jöttnar

Thanks for taking the time to share your feedback Mark. We're pleased to hear you're getting on well with the products, and note your comment regarding the delivery costs.

Rated 4 out of 5 stars

Clothing fits exactly as described on…

Clothing fits exactly as described on size guides and is good quality feeling robust. Shame Evri is the delivery partner

April 7, 2026
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Reply from Jöttnar

Thanks for your feedback Jon. Great to hear everything fits as expected, and we note your comment about our delivery partner Evri.

Rated 5 out of 5 stars

Midgard beautifully made and designed

I'm not a mountaineer but I like long walks across fields and hills in the rain. Midgard jacket is perfect for the job, just roomy enough with good details. I'm delighted, it's what I'd hoped and good value.

February 12, 2026
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Reply from Jöttnar

Great to hear the Midgard is performing as expected Simon.

Rated 5 out of 5 stars

I purchased a Jottnar Beanie

I purchased a Jottnar Beanie. As with all my Jottnar clothing, its great quality.
Once purchased online, the Beanie arrived within 2 days. A great service, thanks

March 30, 2026
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Reply from Jöttnar

Glad to hear you're getting on well with your Gald beanie David.

Rated 5 out of 5 stars

Great product

Great product
Returning customer to one of the best outdoor brands

March 30, 2026
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Reply from Jöttnar

Thanks very much Norman. We really appreciate your ongoing support.

Rated 5 out of 5 stars

A Brand That Does Things Right

I have several Jottnar items and all top quality. The speed of delivery has been spot-on.
Yes, the gear is slightly on the more expensive side but you get what you pay for and for me the value and longevity of the gear out ways the cost.
Jottnar is my go to for out door gear and as long as they keep doing what they are doing will be for a long time to come!!

March 30, 2026
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Reply from Jöttnar

Thanks for the great feedback. We really appreciate the support, and it's great to hear we're your go to outdoor gear provider.

Rated 5 out of 5 stars

Replacement. No Issue. Great Service

The original order was lost in transit by the courier. Not a problem for Jottnar, having run out of the item I ordered, they simply replaced it with this seasons updated gillet at no extra cost. No messing about, just spot on customer service

March 26, 2026
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Reply from Jöttnar

Thanks for recognising the team's assistance Nicholas. We really appreciate the feedback.

Rated 5 out of 5 stars

I love this clothing range.

Jottnar have been consistently great. There clothing and customer service is excellent.

April 2, 2026
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Reply from Jöttnar

Thanks for the feedback Ian. Consistency is very important to us.

Rated 5 out of 5 stars

Quality garment

Very well made garment, quality fabric and first class service.

March 26, 2026
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Reply from Jöttnar

Thanks for the kind words. Delivering these standards consistently is important to us.

Rated 2 out of 5 stars

Was a bit disappointed

Was a bit disappointed. Quality doesn’t quite reflect the price other competitors are head and shoulders above in terms of quality and feel.

April 1, 2026
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Reply from Jöttnar

We're sad to hear that you were dissatisfied Adam. We strive to provide the highest quality garments, so we're sorry to hear we didn't live up to expectations on this occasion.

Rated 5 out of 5 stars

Very speedy service

Very speedy service. Tracking details provided and my fleece arrived well packaged. Superb quality garment. Would definitely order again from Jottnar

March 24, 2026
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Reply from Jöttnar

Thanks for the feedback Pete. Great to hear the delivery experience was smooth and effective.

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