Both of the ear rings were broken
Both of the ear rings were broken, and I was missing my gift message!! Brilliant birthday present.
January 27, 2024
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Company details
Written by the company
Art-inspired shapes, well-crafted designs, and a determination to create affordable fashion collection, only in JO VIPIANA
Contact info
United States
- jovipiana.com
3.3
Average
7 reviews
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one of the earrings stem was bent ,,to…
one of the earrings stem was bent ,,to a chance to ry and fix it Was for a gift but did not give earrings to my friend
November 23, 2023
Reply from JoVipiana
Dear Sheila,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the condition of your earrings upon arrival. We understand that the posts (needles) being bent may have caused frustration.
Please be assured that all our products undergo a stringent quality check before leaving our warehouse. However, we understand that during transit, there's a slight chance the earrings' posts may become bent. Given they are crafted from 925 silver, a material known for its malleability, they can be easily straightened. A gentle adjustment should restore their original form.
Nonetheless, your satisfaction is of utmost importance to us, and we want to ensure you're more than pleased with your purchase. We've sent you an email offering a resolution to address this matter promptly. Your feedback is invaluable, and we're committed to making it right.
If you have any further concerns or questions, please feel free to respond to the email. We appreciate your understanding and the opportunity to resolve this issue to your satisfaction.
Best regards,
Lizzi from JO VIPIANA
Very pretty earrings and well made
August 5, 2023
Beautifully straightforward!
From order to delivery everything was easy and quick. The earrings are exactly as pictured and I am looking forward to wearing them. Thank you
March 1, 2023
Easy to order and speedy delivery very…
Easy to order and speedy delivery very happy with my earrings will be buying more thank you x
February 5, 2023
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As expected thank you
October 14, 2022
Good quality
June 5, 2022
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