Joybos Reviews 234

The Product I received is no where near the quality of material depicted in the picture on their website. Much Cheaper, thinner material, fit together well. Just not what was represented. No bother sending back, as order was shipped 6-12 and arrived 7-16. Yes that is over a month. I was told please be patient, if you are not the one waiting after paying for it.
I wish I could leave pictures showing the quality difference.

So going back and forth with Joybos, their biggest concern is me removing this review. Got an offer of $8 and now $12. No mention of the fraud shipping a different product than showing on web site. They don't even care. Read their emails..

Dear Kurt,

Thanks for your message.

We noticed that you left a review about our item on Trustpilot. We are sorry to hear that you are not satisfied with your purchase. We understand your frustration, and we apologize for the inconvenience and disappointment this has caused. We would like to address this issue promptly and offer a solution that is satisfactory to you.

After discussing with our manager, if you would like to keep the item received, we are happy to refund $8 to your account as compensation. Would you like to accept and delete your review on Trustpilot? Please reply to us and let us know your idea. Thanks for your patience and understanding.

Please let us know if we can be of further assistance.

Dear Kurt,

Thank you for your message.

We sincerely apologize for the frustration and disappointment you have experienced with the order. We understand that the quality of the product you received did not meet your expectations, and we are committed to helping you resolve the issue.

We would like to explain to you first. The product pictures on our website are based on professional photography and are intended to clearly show functional details. But visual differences may occur due to the shooting environment, light angle, or screen display effects. Actually, the product you received is the correct upgrade model. After discussing with our manager again, if you would like to keep the item received, we are happy to refund $12 as compensation. Would you like to accept? If you agree, can you please help delete the review on Trustpilot? Please reply to us and let us know your idea. Thanks for your patience and understanding.

I am extremely disappointed and angry with Joybos. Not only their product arrived several weeks late but also has caused serious harm to my cats and created a dangerous situation in my home. The chemical powder found inside the product upon opening is highly hazardous—my pets ingested or came into contact with it, resulting in health issues that required urgent veterinary attention.

Due to the safety risk, building management had no choice but to discard the product, as it posed a danger to everyone in the building. It was left waiting for Joybos.com to arrange a pickup and return, but this never happened. Instead, they kept arguing about sending a label, and I had to coordinate with UPS, which refused to pick it up because the label provided was not specific enough. Despite exchanging over 54 emails with this negligent company, they have done nothing but respond with robotic, unhelpful replies, showing no understanding or concern for the severity of the situation. Their lack of proper instructions, failure to organize a proper pickup, and blatant disregard for customer safety are unacceptable.

This company is cheap, unprofessional, and completely irresponsible. Their product caused skin rashes, and their inaction has left us to deal with the aftermath. It’s evident they prioritize profits over safety and customer well-being. I strongly advise against purchasing from Joybos—unless you want to risk endangering your pets, your health, and your peace of mind.

This experience has been a nightmare, and I will continue to warn others about their hazardous products, their failure to stand behind their items, and their shady, unfair practices.

I was very pleased with my Stackable Clothes Storage Basket. Once assembled, it looked great and afforded plenty of storage. I’ve also just ordered another 2 layers.

I was also impressed with the customer service and assistance I received from the team.

My experience is excellent with Joybos,they helped me,I feel so much better ,the mop does the best job ,and to make it easier,they have a bucket to make it easier to use the mop .. the BEST company I ever work with June ,26,2025

My experience with JoyBos has been absolutely dreadful. I ordered the Joybos® 6 Tier Upgrade Large Metal Kitchen Pantry Storage Cabinet F118, and upon opening the package, I discovered rat droppings all over the contents. Not only did I have the difficult task of carrying this heavy package multiple times to dispose of it, but it also caused significant issues with my building management. As a result of the contamination, my building authorities had to discard the entire package.

Furthermore, JoyBos’s responses to my concerns have been completely unrelated to the severity of the issue. Due to the seriousness of this matter, I will be escalating it to health authorities and the relevant fraud departments.

This has been a highly disappointing and unacceptable experience.

JOYBOS’ Trash Can with Lid Automatic Garbage Can, 3.8 Gallon has been a game changer for our family. When our trashcan lid broke at the hinges, we were eager to contact their Customer Service to get it replaced. JOYBOS sent out a replacement lid and we couldn’t be happier to use our Automatic Trashcan again. Thank you JOYBOS!

Bad, bad company. No way to contact them. Their phone number rings 4 times and drops. Poor customer service. If ypu email them, you might be lucky if someone gets back to you. Ot took me a while to finally get an address to return an item. The address was in China and the post office was charging me $81.70 dollars to send back to the package. Really? Crazy.

Seems like an elaborate scam. Ordered almost two months ago, tracking number and order follow-up are now empty (used to have information). Don't buy from them.

Their response to my concerns were promptly addressed and my items were received, thanks.

Would warn customers not to buy this product.
You are charged in American Dollars, shipped through the U S A and charged duty and tariffs to get into Canada.
The product is absolute garbage.
Took over a month to arrive.

Bought wardrobe storage items I couldn’t find in Australia- delivery was not quick but the items were ok and suited my needs

This sensor trash can is a game-changer! It opens automatically with just a wave of the hand, making it super convenient and hygienic. The sleek design fits perfectly in my kitchen, and the odor control feature is fantastic. Highly recommend!

I would never do business with this company again poor quality products, they try to wear you down on returns. No ethics in business dealings. Beware it is a terrible company to do business with.

I bought a storage cabinet in Mid-December 2024 for $330. The sellers website displayed "expediated Delivery" due to Christmas. So I was hopeful that I will receive the item soon. Well the item arrived in February after countless emails to the seller. BUT this was just the start of the offal experience I was having. The item arrived damaged. I emailed the seller countless times for a refund. The seller only offered $80 and told me to the keep the cabinet. I refused. The seller never bother responding to me again. So I went to Paypal who advised me that I can get the refund if I return the item. I was costing me more to send the item back so I told them that it was not possible and as per the consumer protection laws, the seller was responsible for this. However, Paypal advised that they cannot refund unless the item was send back.
All in all, horrible experience. PLEASE STAY AWAY FROM THIS CHINESE SELLER. They are very dishonest.

I bought an auto garbage can and the lid broke. The company stepped right up and sent out a new lid.
The process was easy. And the product is great!

Purchased a mop and a broom from this company two weeks ago. They sent a fake tracking number which was the first red flag. Reached out to their customer service over email and was told not to worry about it. That fake tracking number never updated so we called the phone number on their website which went to a disconnected phone number, we reached out over chat, which they claim is available 24/7 and never received any response. And no more responses to emails either. Within two weeks there was a $700 charge to a fake gaming company. This site is 100% a scam and should be reported to the FTC. Do not trust a single review that is left for them and do not under any circumstances give them your credit card information.

I ordered the kitchen six shelves Storage unit. I love that it’s strong and spacious to put items away, and look classy. Also, I received a free gift which is very nice. I love the product so much I purchased again can not wait to receive my five shelves unit with the gift. I would recommend this website to anyone.

Just like in the pictures, this round bucket mop set is perfect, you will never have to wring out the mop again. I highly recommend this mop, it is a 10 out of 10.

Great customer service and fast response. I’m super happy with the way this company handles business and how they help me with an order. Keep up the good work!

I love this product! Looks neat and modern. The product took some time to arrive, ended up getting delivered after I had moved to a new home. Joybos customer service was responsive extremely helpful!