Reply from JoyBuggy

Updated Oct 29, 2024

Update 29/10
We have once again tried to contact the user here, without any luck. We contacted the user both here on Trustpilot without any luck. And we did contact the user, using the provided information, but we still await feedback from the reviewer here.

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**Disclaimer:** It's important to note that recent changes on Trustpilot allow reviews without requiring an order number or verification of purchase details. We have made multiple attempts to contact reviewers for verification without success, leading us to treat such reviews as unverified. We encourage the community to provide feedback directly to Trustpilot concerning their review policies to enhance accuracy and accountability.

Morning Tjim

There is something I need help to understand here.

How can your key arrive late and you worry about it never coming when the game does release at 11/10-2024 at 00:00 utc and you got the key at 10/10-2024 at 23.23 utc?

Hope you can help me understand how that can turn out in a 2 star rating, a worry about a late delivery and not getting the key at all.
I do see that you did post this review 11/10-2024 at 03:27 so that is even way after both key assignment and release date of the game.

Thanks - Martin
Owner of JoyBuggy

Reply from JoyBuggy

Updated Oct 13, 2024

**Disclaimer:** It's important to note that recent changes on Trustpilot allow reviews without requiring an order number or verification of purchase details. We have made multiple attempts to contact reviewers for verification without success, leading us to treat such reviews as unverified. We encourage the community to provide feedback directly to Trustpilot concerning their review policies to enhance accuracy and accountability.

Hello Rasmus,

Thank you for sharing your experience, and I apologize for any confusion or frustration you encountered with your order for Dragon Ball Sparking Zero.

I’ve reviewed your case and can confirm that your code was delivered at 00:02 UTC, just two minutes past the early access opening time of 00:00 UTC (02:00 Danish time). I also checked your chat interactions and noted that you did not request to speak with a live agent despite multiple prompts asking if the AI’s response was sufficient.

It appears that you tried to reach out to us before the early access had commenced, and although the game was ready for you since the early access opened, I understand your disappointment in not receiving an immediate email notification when the key became available in ‘My Games.’

I sincerely apologize for any inconvenience caused by the slight delay and the communication process through our chat system. We strive to offer timely support and clear notifications, and it seems we fell short in this instance.

For any further questions or if you need more direct assistance, please feel free to reach out via our chat service or email us at support@joybuggy.com. We are here to help and ensure a better experience moving forward.

We look forward to hearing from you and hope to resolve any outstanding concerns you might have.

Best regards,
Martin - Owner, JoyBuggy

Hej Rasmus

Jeg kan se din kode blev leveret kl 00:02 UTC
Så som skrevet ud til dig på chatten også, som du desværre ikke har reageret på er koden blevet leveret til dig desværre med en lille forsinkelse, altså de 2 minutter.
Tidlig adgang bliv åbnet kl 00:00 utc altså kl 02:00 dansk tid.

Jeg har lige fuldt op på din chat samtale og kan faktisk se du ikke på noget tidspunkt har bedt om at tale med en agent trods du flere gange er blevet spurgt om svaret fra AI er godt nok.

Samtidigt kan jeg også se at du siden din besked før tidlig adgang har forsøgt at komme i kontakt med os.

Spillet har lagt klar til dig siden tidlig adgang åbnet.

Har du yderligere spørgsmål, er du velkommen til at kontakte os på vores chat eller mail support @ JoyBuggy.com

Vi ser frem til at høre fra dig.

Reply from JoyBuggy

Updated Oct 13, 2024

**Disclaimer:** It's important to note that recent changes on Trustpilot allow reviews without requiring an order number or verification of purchase details. We have made multiple attempts to contact reviewers for verification without success, leading us to treat such reviews as unverified. We encourage the community to provide feedback directly to Trustpilot concerning their review policies to enhance accuracy and accountability.

Hello Jean,

I truly understand the disappointment and frustration you're feeling regarding the delay in receiving your key for Dragon Ball Sparking! Zero. We know how much anticipation builds up for such a highly awaited game, and every minute of delay can seem much longer when you're excited to start playing.

To provide some clarity, all information related to the key's estimated date, the early access timeline, and the actual assignment of the key is strictly controlled by the publisher. The "Estimated Key Date" we provided was set for 07/10 at 23:00 UTC, with the publisher's early access scheduled to begin on 08/10 at 00:00 UTC. According to our records, your key was assigned at 00:01:43 UTC, which, while slightly past the stroke of midnight, still closely aligns with the publisher's timing.

Although this timing is out of our hands and strictly managed by the publisher, we recognize how vital timely delivery is to our gamers, especially when thousands, like yourself, are eagerly waiting to dive into a new adventure. We apologize that the alignment wasn't perfect in this instance.

We are continuously working with publishers to tighten these windows and ensure smoother launches in the future. Your experience, along with feedback from our gaming community, helps us in these discussions and in refining how we manage these launches.

I encourage you to reach out to us directly via email at support@joybuggy.com. While we can't change the release timings provided by the publishers, we are fully committed to providing excellent customer care in all other aspects that are within our control. Whether it's addressing your concerns or discussing how we can make your experience better in the future, we're here to listen and help.

Thank you for your patience and for bringing this issue to our attention. We value your input and are here to ensure a better experience moving forward.

Warm regards,

Martin - Owner, JoyBuggy

Reply from JoyBuggy

Updated Jul 2, 2024

Hi Apple Sir,

Thank you for taking the time to leave your review. We take all feedback seriously, and it's essential for us to address any concerns you might have.

Regarding your comment on pricing, we'd like to clarify and investigate further. We currently do not handle transactions in SGD; our accepted currencies are USD, GBP, EUR, and DKK. This makes your situation unusual, and we are keen to understand and resolve any discrepancies you've encountered. (Please note 31 USD is around 44 SGD)

Could you please provide your order number or get in touch with our support team directly? We haven't been able to locate any communications regarding this issue under your name, and additional details would greatly help us in rectifying the situation. You can reach us at support@joybuggy.com or through our live chat on our website for a quicker response.

**Disclaimer:** It's important to note that recent changes on Trustpilot allow reviews without requiring an order number or verification of purchase details. We have made multiple attempts to contact reviewers for verification without success, leading us to treat such reviews as unverified. We encourage the community to provide feedback directly to Trustpilot concerning their review policies to enhance accuracy and accountability.

We're here to help and look forward to hearing from you to resolve this issue promptly.

Best regards,
Martin
Owner, JoyBuggy

Reply from JoyBuggy

Updated Jun 25, 2024

Disclaimer:
We'd like to highlight a recent policy change on Trustpilot's platform. Currently, reviews are not required to include an order number or a real name, and attempts to authenticate user information via Trustpilot's "ask for information" feature have consistently been unsuccessful. Consequently, this review, under the new guidelines, is considered unverified. Additionally, despite multiple attempts to engage with the user through Trustpilot for more details, we have received no response, leading us to consider this review as potentially unauthentic. We encourage the community to voice their concerns to Trustpilot regarding these changes, with the goal of improving the review process and ensuring feedback is both accurate and accountable.

Hello,

Thank you for taking the time to leave a review. I'm sorry to hear that the PayPal fee was a point of frustration for you. We strive to keep our gaming prices as competitive and accessible as possible, and part of that involves navigating the costs associated with various payment methods.

To clarify, our average cost for processing PayPal transactions is between 7-8%, while other payment options only incur around 1%. This significant difference has led us to offer a range of over 20 alternative payment methods that come with no additional fees, allowing us to maintain lower game prices across the board.

We've considered several options to address the PayPal fees:
1. Removing PayPal as a payment option, which could disappoint many customers who prefer PayPal.
2. Increasing our overall pricing by 9-10% to absorb PayPal fees, which could lead to overall customer dissatisfaction.
3. Implementing a fee for PayPal users while keeping prices low for those who choose other payment methods.

After careful consideration, we chose the third option, aiming to balance affordability with payment flexibility. This decision was made to keep the base prices low for everyone, whether they use PayPal or not.

If the PayPal fee is a concern, we encourage you to explore other payment options we offer that do not carry any extra charges. We believe in transparency and choice, allowing our customers to select the payment method that best suits their needs.

Your feedback is invaluable to us, and we're continually looking for ways to improve our service. If there's anything else we can help you with, or if you need further assistance, please don't hesitate to reach out.

Thank you again for your input, and we hope to serve you better in the future.

Best regards,
Martin
Owner, JoyBuggy

Reply from JoyBuggy

Updated Jun 25, 2024

Disclaimer:
We'd like to highlight a recent policy change on Trustpilot's platform. Currently, reviews are not required to include an order number or a real name, and attempts to authenticate user information via Trustpilot's "ask for information" feature have consistently been unsuccessful. Consequently, this review, under the new guidelines, is considered unverified. Additionally, despite multiple attempts to engage with the user through Trustpilot for more details, we have received no response, leading us to consider this review as potentially unauthentic. We encourage the community to voice their concerns to Trustpilot regarding these changes, with the goal of improving the review process and ensuring feedback is both accurate and accountable.

Hello,

Thank you for taking the time to share your feedback and for rating us with 3 stars. We're glad to hear that you find our site decent, but it sounds like our choice of words hasn't hit the mark for you.

We aim to keep our communication clear, engaging, and friendly, but it seems we may have missed the balance in your experience. We're genuinely sorry to hear that the phrasing used during purchases and correspondence has been off-putting for you. Your input is invaluable, and knowing this helps us review and refine our approach to ensure it aligns better with what our community expects and appreciates.

Could you possibly share specific examples or aspects of the text that felt cringe-worthy? It would greatly help us understand better and make necessary adjustments. We're here to make your experience smooth and enjoyable, and clearly, there's room for improvement.

Thanks again for your candid review. We're looking forward to evolving our communications and hope to provide a better experience that meets your expectations in the future.

Just write to us support @ joybuggy.com
Warm regards,
Martin
Owner, JoyBuggy

Reply from JoyBuggy

Jun 17, 2024

Hey there,

Thanks for dropping us a 4-star review! We're thrilled you managed to get your game, but it sounds like there were a few hurdles along the way. I'm sorry to hear about the snags you hit with account creation and purchasing.

I'm a bit puzzled about why you felt the need to start a second payment before receiving confirmation from the first. Did something in the process give you the impression that the initial transaction hadn't gone through? Any details you could share about what you experienced during checkout would be incredibly valuable.

We're always aiming to streamline and improve, and your feedback is crucial for that. It seems we didn’t hear from you at the time, which makes troubleshooting a bit like finding a needle in a haystack. If you could reach out and let us know more about what happened, it’d help us ensure a smoother ride for you and other gamers in the future.

Thanks again for your support and looking forward to getting to the bottom of this!

Best,
Martin from JoyBuggy