Joyous - Low-Dose Ketamine Treatment Reviews 1,113

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers had a great experience with this company. Many customers found the product to be incredibly helpful, especially for managing anxiety, depression, and PTSD, with some noting significant improvements in their overall happiness and ability to cope. The staff and providers are frequently praised for being kind, supportive, professional, and attentive, offering personalized care and guidance. Reviewers also appreciate the user-friendly process and the valuable resources, courses, and tools provided, which contribute to a positive overall experience. However, some customers reported significant issues with customer service, describing it as unhelpful, unresponsive, and difficult to reach, leading to frustration and unresolved problems like delayed medication. A few other people also felt that the dosages were ineffective or that the overall process was disorganized and lacked proper communication, making it a challenging experience.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers reporting that the medication... See more

Service

Customers had ambiguous experiences with service, with many expressing deep satisfaction and gratitude,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction,... See more

Staff

Reviewers highlight positive aspects of staff, with many customers expressing satisfaction with the... See more

User experience

Clients share positive opinions on user experience, with many describing it as life-changing and very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Joyous has been really good with microdosing ketamine. I really enjoyed their product and how it helped me. I have been using for almost two years with counseling weekly. It has helped me during some... See more

Rated 3 out of 5 stars

I’m still waiting for results. My dosage keeps getting lowered by mistake and answers to my daily check in inaccurate. My 80 mg troches have arrived yet my dosage keeps going down despite submittin... See more

Rated 5 out of 5 stars

Yes I really loved the treatment and I probably will do another round if I ever need it. The doctors were all so nice and helpful and the guided meditations were beyond helpful. My brain has quieted d... See more

Rated 5 out of 5 stars

I've been working with the wonderfully helpful people at Joyous for a while and just started back up. The doctor seemed very well informed and was comfortable for me to zoom chat with (I normally do... See more

Company replied


Company details

  1. Mental Health Service

About Joyous - Low-Dose Ketamine Treatment

Written by the company

Joyous is a Public Benefit Corporation specializing in providing at-home microdose ketamine treatment to empower patients facing a spectrum of mental health challenges, including anxiety, depression, PTSD, OCD, and more.

We've successfully treated over 85,000 patients struggling with mental health. Our treatment is based in decades of ketamine therapy research and we're dedicated to making this treatment as accessible and safe as possible for patients who truly need it.

Our treatment subscription plans start as low as $129/month and include:

  • A 30-day supply of prescription medication, as needed
  • All telehealth provider appointments
  • Treatment courses and guided meditations
  • Access to our Be Joyous patient platform with a supportive community and treatment resources

As the most affordable ketamine treatment company, and pioneers of microdose ketamine therapy, we prioritize affordability without compromising quality. Learn more about Joyous treatment and how to become a patient today.

Learn About Joyous Treatment

Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’ve tried Joyous

I’ve tried Joyous, MindBloom, and Innerwell

Joyous is the worst company out there for at-home Ketamine treatment. It isn’t about the Ketamine treatment itself, low-dose is best for me actually.
It’s the company that’s an issue

Would you like to wonder every month if it’ll come in?
Would you like to not be able to cancel easily?
Would you like customer service from AI?
Not being able to call them if there are issues?
Would you want your treatment automated by AI?
Would like 3+ intakes appointments because your provider wasn’t open about why? Wild goose chance
Week out appointments at any given time?

Then this is your place

August 7, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

We’re sorry your experience with Joyous didn’t meet expectations. Our model is subscription based and renews monthly. All patient care and support are handled via secure text or email and meet HIPAA compliance standards.

The multi-step intake process exists to ensure your treatment plan is safe, appropriate, and personalized, but we understand if it felt drawn out. If you’d like, we can review your case to see what could have been handled better. You can reach us at care@joyous.team or 844-774-0909.

— The Joyous Team

Rated 1 out of 5 stars

great experience until I tried cancelling

Was a great experience until I tried to cancel the service after two years. IMPOSSIBLE to do that. Their AI is relentlessly incompetent and obnoxious.
The "care team" doesn't read their own messages. Avoid this venture capital driven monster at all costs!

August 8, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

We’re glad to hear the service was a great experience for you, and appreciate the time that you dedicated to treatment. We also want to acknowledge your negative experience trying to cancel after such a long time with us. While we aim to make cancellation straightforward, it’s clear we fell short for you.

Thank you for your feedback regarding communication gaps and the issues you've noticed with AI, that’s on us to fix.

Please reach out directly to our Care Team at care@joyous.team or text 844-774-0909 so we can review your account, ensure your cancellation is processed, and close things out smoothly. We want to make this right and ensure you’re not stuck in a frustrating loop.

Rated 5 out of 5 stars

A great alternative therapy

I was excited to find an alternative therapy that was beneficial, flexible and most importantly temporary, should I choose.

I wanted to try something different that was an aid instead of a permanent medicine I was prescribed every day for the rest of my life.

Ketamine (in addition to in-person therapy sessions) helped me through some difficult thought patterns and ultimately helped me grow and break out of some of my stressful and distracting mental habits.

I feel more freedom and flexibility in my thoughts and actions than I have in 38 years.

Talk to someone, try different therapy or medication and keep going, you will get better little by little!

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Finding clarity and feeling proud of myself because I did this …

After experience of taking multiple antidepressants which had terrible side effects and numbed me out, I had the intuition to try something new…and I’m so glad that I tried Joyous! Joyous helped me continue to be the sensitive, feeling person that I am, and to connect with my own inner creative power to make a change. For the past couple years, I have been navigating so much uprooting change in my life, and feeling unsure and overwhelmed about my path forward. Then, the medication from Joyous consistently helped me to find joy amidst depression and gradually helped lower my anxiety, gently prompting me to use that energy in expression and creativity, and to get to see the insides of my mind through SO much journaling. Many of my sessions were spent filling pages and pages of a notebook which helped to really clear away a lot of mental obstacles that I kept feeling bogged down by. In essence, I definitely understand from personal felt somatic experience how ketamine can help create new neural pathways. And after arriving at a more stable place through making a series of different choices along the way, I see a clearer path forward and more concrete goals. I’ve decided to take a break for two months to assess. Hopefully someone will be inspired by my experience.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Joyous for ketamine troachs is well worth looking into

Ketamine has changed my life. I have much more initiative, much less depressed or anxious. I have tried many other mods for many years without any success. I appreciate the unique way that Joyous sends roaches monthly. I do not need to take off any time for anything. Infect ketamine roaches that joyous sends me enables me to work and do other tasks much easier. I have heard of ketamine infusions, starvation, but the problem I would have is having to take time off work and other responsibilities, find and or pay someone to pick me up and drive me home. I also like joyous in that this is a continuous process of providing me the roaches now for 2 years. I have looked at other ketamine roach programs such as Mindbloom.and decided against them. They are too structured for me, require me to take time out of my day to meditate, listen, and whatever. I do not have the time required to do that and ketamine best helps me when I have to do important responsibilities ND not just sit and do nothing except for thinking of the effects of ketamine. Also joyous costs the least overall of any providers! I believe Joyous knows much better what they are doing vs other providers of ketamine!

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

I owe my life to Joyous

I owe my life to Joyous! I had debilitating depression and anxiety, I was ready to permanently clock out but my gut told me to just try this once, give it a shot and I'm so glad I did! I got my life back, I'm finally getting rid of the doomey gloom feeling I woke up to every single day, now I recommend this to everyone I think could benefit from it and several have tried it and it's working for them too! Do not lose hope! Please call Joyous today, get your life back! Thanks again Joyous and care team!

July 29, 2024
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you so much for sharing! It means the world to hear that Joyous helped you through such a dark time. Taking that chance when things feel so heavy isn’t easy. We're really honored to be part of your journey back to feeling like yourself again.

Wishing you continued growth and healing.

- Joyous Team

Rated 1 out of 5 stars

Misleading and potentially dangerous

I do not reccommend this service. I spoke with a medical professional by Zoom call and desribed some anxiety and sleep deprivation that resulted from it. They gave me a perscription and I started taking it. No real change, except for the feeling of being on drugs every night before bed. Eventually had to stop because I couldnt dedicate 2-3 hours a day to being on drugs. When I made a second appointment to cancel, the medical nurse practitioner I spoke to said I should have never been given the perscription in the first place because my symptoms didn't align with anythign treatable by Ketamine. That's malpractice! How was I given a schedualed drug to take with almost no oversight except daily text messages?! They cancled my service and then charged me for a perscriiption refill....which I never got and explicitly requested not to recieve. They then refused to refund me. They are basically just shady internet drug dealers operating through a loophole. I do hope it helps some people but be careful what actions you take based on people selling drugs online.
update: i got a refund for the most recent charge (allegedly) after posting this review.... do with that information what you will.

July 28, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Hi Michael, we're sorry to hear about this experience. Our treatment is prescribed for anxiety, depression, and sleep issues that are associated with anxiety and depression. Our treatment is also very low doses and meant to be taken safely from home with daily check-ins for your provider to monitor your progress and how the medication is affecting you. We've requested more information so we can look up your account and investigate what happened ASAP. Thank you for your patience while we look into this issue.

Rated 5 out of 5 stars

Quick, Easy therapy

Only needed short therapy and I felt great after just one session.

July 1, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

We're so glad that you are finding benefit from treatment and therapy!

- Joyous Team

Rated 5 out of 5 stars

surrender

Taking the Ketamine and setting intentions while doing meditations works. You have to be completely open and honest for it to work. It's not easy to surrender but it's worth it... digging up the dirt you have buried so deep takes time. Be patient and kind.

July 16, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you for sharing your reflections. Surrendering isn't easy, but it is definitely worth the work. Your words are an important reminder that deep change takes courage and kindness toward ourselves along the way.

We’re honored to walk alongside you on this path. Keep going; you’re doing really meaningful work.

- Joyous Team

Rated 4 out of 5 stars

Positive results, very self-guided experience

Overall I had a very positive experience with Joyous, BUT I attribute my success to the medication plus my dedication to doing the mental work to improve. This is not a program you can expect to just take a medication and you’ll be ‘fixed’. The medication is a tool to help you make whatever progress you need in your own healing journey. For me, that included a lot of self-reflection, journaling, art, and movement therapy in addition to taking the medication. I was able to process a LOT of past trauma and get over some big humps that I’d been dealing with my whole life. Once that progress was apparent though, I felt very stagnant and the affects on my major depressive disorder outside trauma were not sustained. From reading more about Ketamine therapy, this is a common finding. It’s not generally a permanent fix. The Joyous providers themselves were merely there to do your appointment and prescribe the medication. There is no therapy and it is very hands-off, so I feel that you must be self-motivated and disciplined to be successful in this. The patient portal does have resources and a community forum, but again, very self-guided.

July 18, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you for sharing your thoughtful review and detailed reflections on your experience!

We agree that ketamine therapy is most effective when paired with active engagement, such as self-reflection, creativity, and dedicated mental work. We appreciate your insights regarding the self-guided nature of our program and recognize the importance of providing robust supportive resources.

Your feedback helps us improve, and we're committed to continually enhancing our patient experience. If you have additional thoughts or need further assistance, please don't hesitate to reach out.

Wishing you continued growth and well-being,

— The Joyous Team

Rated 1 out of 5 stars

SCAM!! BEWARE!!

This company is a scam—they will do their best to not refill your medication whilst continuing to charge you monthly, and will not refund you! They tried sending me to two separate providers today, and still at the end of the day I have no refill available. My first medications were sent early June, and I have been out for a long time, they do not care. Will they ever refill it? Who knows! But they sure love charging me in the mean time! This company is shady and does not treat its patients professionally. Don’t waste your time and money, quit now, and use another company I’m not kidding they are so awful!!

July 16, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Hi there, we're deeply sorry to hear about the challenges you've experienced with your medication refills and we understand how concerning it must be to be without your medication. We take these concerns very seriously and want to address them directly.

Our treatment is a monthly subscription charged on the same day each month, regardless of when medication is shipped (this information is available on our website and in our terms of service and treatment contract). We structure it this way because every patient's treatment journey is unique and requires a flexible dosing protocol.

We hear your frustration about being referred between providers and want to understand what happened in your specific case. This is not the experience we want any of our patients to have. Continuity of care is essential to successful treatment, and we're committed to resolving this situation.

We're going to request more information through Trustpilot so we can review your account directly and connect you with our Care Team to address the medication refill issue immediately. Your health and treatment continuity are our top priorities, and we want to make this right.

Thank you for your patience as we work to resolve this with you.

Joyous Care Team

Rated 5 out of 5 stars

I can’t recommend this service enough ……

I can’t recommend this service enough … I have tried every medication under the sun for my treatment resistant depression and this made a difference more than anything with no big side effects. I had a wonderful practitioner who was kind understanding and caring. It is also extremely affordable compared to other treatments.

July 14, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you so much for this recommendation. It sounds like you’ve been through a long road, and we’re really touched to know Joyous made a difference when it mattered most.

Please don’t hesitate to reach out if you ever need anything, our team is always here.

- Joyous Team

Rated 5 out of 5 stars

Ketamine+Journaling FTW

Using low dose ketamine while journaling at home for the last seven months has been a game changer for my mental health. I’ve been able to process traumatic events and heavy emotions. I went from severe anxiety to mild. While I don’t know that I’ll ever be cured (I’m a solid type A personality), I know most days are good days and the bad ones are manageable.

July 9, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

It’s clear you’ve done deep work, and that commitment really shows. We’re so glad to hear that your good days are now outnumbering the tough ones. Thank you for letting us be part of your journey.

- Joyous Team

Rated 1 out of 5 stars

they found a compound lab where…

they found a compound lab where ketamine gets shipped from. def Predatory business practices, shipping issues, billing issues...they shut down my ability to access my portal so, it's been emails and FB messenger where they promise to ' pass it on to their team" - not recommended for mental health. I've been fighting for my refund since april - it's july 8.

No response from the many offers to contact their ' care team' crickets.

March 30, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Hi there, we're sorry to hear about your experience. What you've described does not reflect the standard of care and communication we aim to provide. Our treatment includes licensed providers and third-party pharmacies, all under strict regulatory oversight.

Please contact the Care Team via text (844-774-0909) or email (care@joyous.team) and we would be happy to resolve any remaining issues.

- Joyous Team

Rated 3 out of 5 stars

Melted product and dosage.

Been on the program for four months. I’m not sure if I think I feel better or not. My issue really has to do with dosage and their mailing practices. I live in the Las Vegas area. In the shade, it’s over 110 daily during the summer much less my black mailbox that is in direct sunlight all day. I track the shipment this time initially telling me it will take seven days for delivery from the east coast to Nevada. Well, it came early and because I wasn’t expecting it until Monday I was out of town. The product not packed in ice sat in a very hot mailbox for two days. They were melted once again (my second shipment that was melted). Question: How in the world do I report what milligram I’m taking when the product is so melted in the packaging that some squares have barely anything in them? Isn’t this supposed to be precise measurements.

July 7, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you for taking the time to share this. We hear your concern, and want you to have precise doses throughout treatment.

We’re so sorry this happened. Extreme heat can unfortunately cause medication melting during transit. Our team is actively working on solutions for packaging improvements to support patients in hotter regions.

Please reach out to our Care Team at care@joyous.team or by text at 844-774-0909. We’d love to review your specific case, and we’ll make sure your protocol and dose reporting are adjusted appropriately.

— The Joyous Team

Rated 5 out of 5 stars

Grateful for Joyous helped me through Depression and Anxiety

I’ve been in treatment with Joyous for 16 months using ketamine troches, and it has helped me tremendously. I was struggling with grief and depression, and traditional SSRIs left me feeling tired, unlike myself, or came with difficult side effects. Ketamine has been a different experience no side effects, and a noticeable lift in my mood and clarity. It also helped me manage anxiety during some very challenging college courses. I’m truly grateful for this program and the support it’s provided me through a difficult time.

July 1, 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you for opening up about your experience! It's inspiring to hear that you’ve found mental clarity, emotional support, and fewer side effects through your treatment.

We’re grateful to be part of your progress and are here for you every step forward.

- Joyous Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look