If I could give 0 stars, I would. The company needs to provide a much clearer description of their charges. The $89 fee is only for the subscription or to see a prescriber, and the final price ends... See more
Company replied
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See what reviewers are saying
Service is fast, good prices. My weight was 211 now 149 in about a year. Doctor are a great help also customer’s service was amazing if you need help. Tara was amazing with a couple of problems I had... See more
Company replied
Be warned they charge $89 for you to do a consultation. You have to set up an appointment and it’s a group of people on Zoom. It was somewhat informative, but it took time out of my day and a couple d... See more
Company replied
So I am excited to start my journey to weight loss and can’t wait to get to my desire body weight. Giselle gave me a great experience by helping me with my purchase even guiding me on how to achieve m... See more
Company replied
Company details
Written by the company
JRNYS is a innovative telemedicine platform dedicated to transforming healthcare by making it accessible, equitable, and personalized for everyone. Our mission is to break down barriers to healthcare, ensuring that people have convenient access to essential services, regardless of location, socio-economic status, or physical limitations. Specializing in critical areas like weight loss and sexual wellness, JRNYS offers tailored solutions that address the unique needs of our patients. Whether you're seeking effective weight management programs or support for sexual health, our platform connects you with experienced healthcare providers who provide compassionate, personalized care. We believe in a patient-centric approach, where your well-being is our priority. Our commitment to trust, confidentiality, and collaboration ensures that your interactions are secure and supportive, fostering a seamless healthcare experience. We also focus on empowerment and education, providing resources that help you take control of your health journey.
Contact info
515 Congress Avenue, Unit 1515, 78701, Austin, United States
- (512) 960-1075
- admin@jrnys.com
- jrnys.com
3.1
Average
69 reviews
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service is good just need the…
The service is good just need the prices to go down some
April 16, 2025
Reply from JRNYS
Thank you for your feedback — we're glad to hear you're happy with the service!
We understand that affordability is important, which is why JRNYS offers access to several GLP-1 options to help fit a wide range of budgets. We also work hard to keep our prices competitive compared to similar telemedicine providers, while still delivering personalized care and expert guidance from licensed medical professionals.
If you ever have questions about treatment options or pricing, our team is always available in the Patient Portal to ensure you receive the best price possible. Thanks again for being part of the JRNYS community!
I only gave 4 stars because it has…
I only gave 4 stars because it has taken over a month to finalize my purchase! Way too many back and forth emails. I’m still not sure if my first order has shipped!
April 23, 2025
Reply from JRNYS
Thank you for your honest review, and we truly appreciate your patience. We understand that delays and back-and-forth communication can be frustrating, and we apologize for any inconvenience this has caused.
Our licensed medical providers take every precaution to ensure each patient receives the safest and most effective treatment option for their unique needs. This sometimes requires a thorough dialogue to get everything just right.
That said, we’d love to check on your order and make sure everything is on track. Please don’t hesitate to reach out to our support team in the Patient Portal so we can assist you directly.
I responded to a FaceBook ad and paid…
I responded to a FaceBook ad and paid $89 for a initial consultation. In the consultation I discovered a red flag for me so I asked for a refund. They wouldn't give it to me.
April 15, 2025
Unprompted review
Reply from JRNYS
Thank you for sharing your experience. We’re sorry to hear that the consultation didn’t align with your expectations.
We want to clarify that the $89 fee covers the initial consultation itself, during which a licensed medical provider spends considerable time reviewing your health history to determine the best care options. As outlined in our terms and conditions, this fee is non-refundable because the consultation is the service provided.
We appreciate your feedback and are always working to improve the patient experience. If you have further questions, please reach out to us anytime in the Patient Portal.
Easy and pleasant
It’s been such an easy process. I’ve been able to check in and get answers and help with anything needed. They have been great!
April 15, 2025
Reply from JRNYS
Thank you so much for the kind words! We're thrilled to hear the process has been smooth for you and that you've felt supported along the way.
We’re excited to continue cheering you on every step of the way!
Don’t sign up
Don’t sign up. I asked to cancel in December. I just realized today that I have been paying monthly. I NEVER received meds or anything else from JRNYS. I tried to cancel but it won’t let me hit the cancel button. What else can I do? So frustrating. At this point it is fraudulent charges. Again , once I realized the cost in December I asked to cancel. I received NOTHING!!! Cancel. Think twice before giving them your money
December 20, 2024
Unprompted review
Reply from JRNYS
Hi there, we're really sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating this must be.
The JRNYS membership includes a full medical review by a licensed provider, a prescription for weight loss medication when appropriate, access to a compound pharmacy, and 24/7 nurse support. It sounds like there may have been a breakdown in communication, and we'd love the chance to make it right.
You can cancel anytime through the "My Account" section of your JRNYS dashboard. For immediate help, please send us a direct message through the Patient Portal so our team can assist you directly. We're standing by ready to assist.
My weight loss journey.
I turned 65 in November. I had to do something. I wasn't happy with my weight. I wanted to be happy with who I was. Thankfully I found jrnys. It has changed my life! I started in January. I reached my weight loss goal this Month. I'm so happy with my results I'm going to continue on my weight loss Journey.
April 19, 2025
Reply from JRNYS
Hi there! Thank you so much for sharing your journey with us — and a huge congratulations on reaching your goal! We're honored to be part of this life changing chapter for you.
We're excited to keep supporting you as you continue your wellness journey. Here's to your health and happiness!
It started out real good but I think I…
It started out real good but I think I have hit my plateau with the product
April 15, 2025
Reply from JRNYS
Thank you for sharing your feedback — we understand how frustrating it can feel when progress isn’t happening as quickly as expected. Weight loss results can vary significantly based on several factors, including consistency with the medication, lifestyle habits like nutrition and activity levels, and individual metabolic differences.
Our goal is to provide ongoing support and education to help patients get the best results possible. We’d love the opportunity to review your case more closely and explore any adjustments that might better support your goals.
Please don’t hesitate to send us a message through your Patient Portal. We're here to help and committed to working with you every step of the way.
I’ve only been on my medication for 3…
I’ve only been on my medication for 3 weeks and have lost a significant amount of weight I started at 232 and am now 219 that’s 13 lbs off like it was nothing … I changed very little of my lifestyle I’m not a gym type nor am I a heathy eater the only big change I made myself was stopped drinking soda completely and all I drink is water and occasionally something sweet.. this medication took all my cravings away on the flip side I do deal with nausea in the day of injection but nothing I’m not able to manage with OTC products and also slight constipation but again magnesium vitamins also helped me with that .. over all after only 3 weeks and 13 lbs down I can’t wait to see where this journey takes me … my goal weight will be surpassed I have no doubt about that! Just for anyone wondering like I was as I was reading other reviews it’s as easy as it sounds and my first week I dropped 5 lbs I’m a woman 5ft 7in
April 12, 2025
Unprompted review
Reply from JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way.
Thank you for sharing your feedback :-)
I canceled this shit on 02/02/2025 that…
I canceled this shit on 02/02/2025 that did not provide any service or merchandise! I had to pay $357! I feel robbed, deceived and extremely offended by this company that is highly deceitful and corrupt. After the cancellation, a charge was still made on my card! If the undue charges continue to be made on the card a month after the cancellation, I will call the police for appropriate action! After any cancellation, it is highly qualified as data theft and improper use of my bank details. This was the first warning, I have everything registered and I will exercise my rights if this continues. They charged my card after the cancellation on 06/03/2025. The 3rd charge was made to my card without me ever having received any service or merchandising from this fraudulent company.
January 9, 2025
Unprompted review
Reply from JRNYS
We appreciate you sharing your experience and understand how frustrating unexpected charges can be. Our goal is always to provide clear and transparent communication about our services.
JRNYS Wellness operates on a monthly membership model, which includes a virtual visit with a licensed medical professional, a personalized health plan with a prescription, monthly check-ins, and 24/7 nursing support. These details are outlined in our terms at sign-up to ensure patients know what to expect.
We also send multiple reminders via email and messages in your patient portal regarding your membership and medication options. Since our membership is contract-free, patients can cancel anytime directly from the account settings page to prevent future charges.
That said, we’d love to take a closer look at your account and work toward a resolution. Please reach out to our support team in the Patient Portal, and we’ll be happy to assist you.
i HAVE RECEIVED NOTHING FROM JRNY…
i HAVE RECEIVED NOTHING FROM JRNY HEALTH ! l may have checked out your site, but l have never ordered ANYTHING from JRNY. My husband thought it is a clinic l see, but that is an entirely different thing. l have NOT ordered, but have been paying $89.00 monthly for absolutely nothing since May2024. I want a full refund immediately. STOP billing immediately.
March 1, 2025
Unprompted review
Reply from JRNYS
We understand your frustration and want to resolve this for you as quickly as possible. It looks like there may have been some confusion regarding your subscription. JRNYS Health is a telemedicine service, and signing up includes a membership fee, which provides access to a medical consultation with a licensed provider, a personalized treatment plan, and 24/7 nursing triage.
We’d be happy to review your account and assist with any billing concerns. Please reach out to our support team from the "Messages" section of the Patient Portal and we’ll work with you to find a resolution.
Looking forward to helping you get this sorted.
This medicine made me very sick.
February 19, 2025
Unprompted review
Reply from JRNYS
We're sorry to hear that you felt unwell while taking GLP-1 medication. Some patients do experience side effects like nausea or stomach discomfort, which are common.
The good news is that our nursing concierge team is here to help and can provide solutions to help alleviate side effects and make your treatment more comfortable. Please send us a message in the patient portal —we’d love to support you on your journey!
I've lost 32 pounds so far and it has…
I've lost 32 pounds so far and it has been quite easy. I have a NP that follows me and checks in regularly. My supplies are sent with my meds every month. I get excellence customer service too.
February 12, 2025
Unprompted review
Reply from JRNYS
Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals.
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!
A chance to be happy from within
So I am excited to start my journey to weight loss and can’t wait to get to my desire body weight. Giselle gave me a great experience by helping me with my purchase even guiding me on how to achieve my desire goal. She remain very professional while showing a true sense of care as a customer service representative. I indeed remain grateful. I would recommend JRNYS.
January 22, 2025
Unprompted review
Reply from JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way. Thank you for sharing your feedback!
Hi I have medical Insurance
Hi I have medical Insurance
“I would like to know if my insurance covers the cost of my weight loss injections. If it does, could you please explain the process for submitting my insurance to get the medication? I want to purchase the medication, but they don’t ask for my insurance card when I try to buy it.”
At first, how can I use my Insurance
“Does my medical insurance cover the cost of this medication?”
January 3, 2025
Unprompted review
Reply from JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way.
Thank you for sharing your feedback :-)
Amazing medical and client support
Amazing medical and client support. Highly recommended for anyone looking to better support their overall health. I’m so grateful to this team!
November 25, 2024
Reply from JRNYS
We're thrilled that our team at JRNYS Wellness was able to help you achieve your weight loss goals. Your positive feedback means the world to us. Thank you for choosing our clinic for your health and wellness needs!
This medicine doesn’t work
This medicine doesn’t work. Thanks to everyone. You have been all very helpful.
November 25, 2024
Reply from JRNYS
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers!
Wish I could have done this sooner
I am currently very happy with my experience using jrny. I am currently at 50 pounds of weight loss and have been very impressed with the quick response from the staff.
November 25, 2024
Reply from JRNYS
Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals.
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!
Amazing!!
Amazing!!
Simple and effective treatment! With an extremely knowledgable team that's always there for you!
November 10, 2024
Unprompted review
Reply from JRNYS
Thank you for your kind words! We're delighted to hear that the JRNYS method to weight loss has been so effective for you. Your success is our motivation to continue providing exceptional care to our patients.
You AMAZING guys are amazing
You guys are amazing ! You make the journey easy and are just a contact away if there is a problem. Started my journey this last summer and it’s been an absolute pleasure to be a part of the JRNY FAMILY
November 21, 2024
Reply from JRNYS
We're so impressed with your dedication and progress, Cherilyn! Your weight loss journey is a testament to your hard work and the support of our team at JRNYS Wellness. We look forward to your continued success!
Incredible
Every time I have had a question about something within the program I receive an answer before 12 hours arrived there is my answer. Excellent staff.
November 19, 2024
Reply from JRNYS
We're thrilled that our team at JRNYS Wellness was able to help you achieve your weight loss goals. Your positive feedback means the world to us. Thank you for choosing our clinic for your health and wellness needs!
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