JR Pet Products Reviews 

13,811
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 942 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, noting their pets' strong enjoyment and the health benefits they provide. Many people highlight the efficient ordering process and appreciate the prompt, well-packaged delivery service. Reviewers also commend the excellent customer service, which is described as helpful and responsive. However, some customers also noted occasional inconsistencies with product quality. Specific concerns included products appearing smaller than usual, being brittle or less appealing, having an unpleasant smell, or arriving oxidized.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide range and variety of... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products, with... See more

Delivery service

People report positive experiences with delivery service, consistently praising the swift dispatch and fast... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and simple to navigate... See more

Service

Customers consistently report positive experiences with the service, often highlighting its promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate... See more

Rated 5 out of 5 stars

This company is brilliant. Been using it for a few years now and cannot fault it. Site is easy to navigate and order. Wide range of products - their pate is highly recommended by my 2 dogs.... See more

Rated 5 out of 5 stars

They didn't have all the flavours of tinned food, so rang me to check which alternative I'd like (though they actually asked which flavour my dog might prefer...!). And then we're kind enough to subst... See more

Rated 5 out of 5 stars

So impressed with JR! Not only are their products very popular with my own dogs and many of my dog-training clients, on the one occasion that I had to contact them about the quality of one pack (never... See more



Company details

  1. Animal Feed Store

Written by the company

Animal welfare is top priority at JR Pet Products, we are proud to provide 100% Natural Treats for your pet, ensuring quality at the heart of every product!

Jr Pet Products

Written by the company

With a highly experienced team on hand to answer any questions you may have including; a nutritionalist, veterinary nurse and several office dogs.
Jonathan and Rebecca’s passion for pets, innovation, quality and nutrition led them to create their business JR Pet Products. Originally they traded soley in wild bird foods before expanding into the natural dog treat market, which is now the business’s main sector. They have a strong family feel: it’s bring your pet to work day every day at JR’s office (and children too in the holidays!), making the office a very interesting place! Archie the office Labrador is convinced he has it all in hand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(13,811)

861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great

Always great, excellent selection of chews and prompt service. Their products are sourced in the EU and do not contain any nasties. I always order from them

February 24, 2026
Rated 5 out of 5 stars

Love JR dog wet food

Love JR dog wet food
Like the 200 mg and top up 80 mg tins. No waste and wide variety of meat which keeps my dog more interested in food.
Ingredients are top quality 90% meat
My dog was very fussy and sensitive very often had loose stools. Now has no diarrhoea and firm poos and not so much issues with anal glands.
Like the pork sticks and sausages mixed treats.

February 25, 2026
Rated 5 out of 5 stars

Brilliant food

Brilliant food. My pup has been having it since he was 20 weeks ok. He is now 5 months with a lovely lean body full of muscle..
plus he eats every dish full I give him.
Very happy indeed.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

My boys just love the treats and meals…

My boys just love the treats and meals from this company, and for my part the 'complete' tinned food looks 'real' not like the brown mushy product you get in most tinned dog food. I feel confident I am giving my boys the best food I can.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Wouldn’t go any where else for pate

I used to buy the pate from shops but have since realised that there is a much better range on the website especially when it comes to the venison pate as I had never seen it before in the shops and discovered my dogs really love it the best. I have had experience with the customer service who have been very nice and went out of there way to help and the goods are always delivered in timely manner

April 25, 2026
Rated 5 out of 5 stars

The pate came quickly and undamaged

The pate came quickly and undamaged, being well packed. The actual pate was firm and dry, making it not too unpleasant to handle which,as a vegetarian, had been a concern for me. My dog likes it and I can cut the pieces to size for training treats.
My only concern is that it is produced in the EU which may not have such clear animal welfare laws as the UK

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Food and treats for puppies and adult dogs

I used to buy JR Pet Products food and treats for my previous dog. She was very fussy, but liked these. I checked with customer services to find which food/treats would be suitable for my new puppy. He likes the ones I've bought, so I'll carry on buying JR products

May 1, 2026
Unprompted review

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