J's Cycles Reviews 82

Bought my new bike from Js Cycleshack, Josh @J's could not have been more helpful, not pushing extra sales just genuine support and fully understood his customers needs and addressed them fully. Overall fantastic service

Personally highly recommend, really helpful in the purchase of my Kenevo SL with a price nobody else could get close to. Josh was really knowledgeable and didn't mind all the stupid questions I was asking.

I have used J’s cycles multiple times and have always found them to be knowledgeable and friendly.

My last purchase was a new bike and the service I received was excellent. When my shock needed tweaking they did it with no fuss on the same day, and they changed the chain ring over FOC.

I have bought numerous bits and bobs from them in the past and they have always been competitively priced. It is my go to place for any bike related bits as they are competitively priced and the availability of parts is excellent.

I have just purchased an eMTB from Josh at J’s, he has gone above and beyond with his help and assistance to make sure I bought the right bike. Pete looked after making sure everything was right when I picked it up and nothing was too much trouble. J’s were super competitive having shopped around. Great product, Great price, Great service, well done all at J’s Cycles.

I recently purchased a road bike from this company, although I had a good idea of what I was looking for after hours of research on YouTube, having not ridden a bike for a long time I was unsure on size. I contacted them on whatsapp and after a few conversations with Josh I made the purchase. The bike arrived 2 days later and now having ridden it a few times I have found the love for cycling again! Couldn't ask for better service, Thank you Josh & Team!

I sent them messages twice on their "Contact us" page and no reply. If they won'y get in touch for sales I can only assume the after sales would be even worse.

Ordered a Scott triathlon bike. Josh called me to discuss spec options the following Saturday and gave me a fair timescale for delivery. Bike came in early, they prioritised the build, and hand delivered by James the following day.

Yorkshire cyclists jammy to have such a good bike shop on their doorstep!

The best bike shop I’ve dealt with. They made sure that I was happy and I would recommend them to anyone!!

I placed an order for a ski helmet on October 8th, but the item still hasn’t arrived. I requested a refund, but haven’t received any response. I would recommend avoiding this company.

I had a few issues with a bike purchased from J's Cycles. One was an initial confusion on spec and one was a breakage. These things happen and on both occasions, J's solved my issues (with the help of the manufacturer) above and beyond my expectations. I can't thank them enough for sorting things out really well. I will certainly use them again.

Just wanted to say a big thank you to whole team at J’s Cycles…great people and an amazing service from initial contact to pickup!!
It’s been a challenge to get the bike I wanted, I particularity want to thank Josh (thanks for putting up with me !!😂😂). He went over and above to ensure I got the bike of my dreams… and I can’t thank him enough!!!.
I’ll definitely be getting my next bike from you guys!! Again thanks to the whole team it’s been a pleasure to deal with you all !!

I called in because I’d lost a fixing off my rear mudguard. They took my bike off me and promptly fixed it and then didn’t charge me much at all. Really friendly and confident staff. I will definitely be back. I would be completely confident to ask them to carry out major work on my bike.

Staff really helpful. They were able to explain the sales process for finance. Any time I was on the phone with them they were always very pleasant, got my bike today, really well packaged to avoid damage during delivery.

Fantastic customer service from everyone I spoke to. Superb products and very knowledgable staff. One very happy customer and an even happier little girl when she saw the bike. I will be coming back in the future. The timing made for a magical Father’s Day

Shocking service from the start. Bike crank came apart within first few miles of first ride and wouldn't tighten back on, I contacted js cycles and they collected the next week to repair, after waiting nearly a week and having no contact from them I phoned and was told they were taking it to workshop that afternoon. I phoned again the next day and was told it was repaired and would be delivered on Monday, I asked what the problem was but Kev couldn't tell me. Monday came and went but no bike and no phone call, I spoke to Kev again but he couldn't tell me why they hadn't delivered bike or phoned me but he said it would be delivered Wednesday, again bike wasn't delivered and no phone call. Phoned shop again and spoke to Josh who said he didn't know anything about it and couldn'tell me why it wasn't delivered or no phone call, which is surprising as he's the operations manager. Josh couldn't tell me why they failed yet again but did tell me the damaged part was beyond repair. I said I wanted a refund and it got worse from there, josh messed me around getting a refund and decided to refund me by cheque even though I'd paid directly when I asked josh why he used a cheque he lied and denied it until I said PayPal had told me and it would take 30 days to clear, then josh admitted refunding me by cheque. I eventually managed to get a bank transfer 2 weeks after asking for a refund. Shockingly bad service and even worse lying to me when trying to get a refund.
I would urge everyone to avoid Js cycle shack.

Really disorganised. Long wait even though they knew we had booked. Wouldn’t even let us use the bathrooms during the long wait.

I recently bought a Pinarello bike from J’s Cycles, and I couldn't be happier with my purchase! The staff were incredibly knowledgeable and helpful, guiding me through the different options for both the bike and accessories, the quality of all items is outstanding. The customer service was exceptional, making the entire purchasing process smooth and enjoyable. I highly recommend this bike shop to anyone in the market for a new bike or cycling gear. Thank you for providing such a great experience!

I ordered a Scott mountain bike for myself, really good price and although there was a small delay to the delivery they phoned me to apologize and rearrange. The bike was very well packaged. Really pleased with it and would definitely use this company again.

Excellent hassle free high quality professional service and great communication. Highly recommended!

Spoke to one of the guys at J’s cycles about wanting to order 2 kids bikes for Christmas and that whilst one of them was the cheapest I could find the other wasn’t. I was asked to send over a link to where I’d seen the bike cheaper and within no time at all I’d had an email stating that the price on their site had been changed to match what I’d found elsewhere. Excellent service and this meant I could order the 2 bikes from one shop, very fast and polite. Recommend 👍