JS Dental Lab Reviews 

117
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and responsive support team for guiding them patiently through the custom fitting process to ensure a perfect fit. Many people also mention the affordable pricing and exceptionally durable quality of the night guards compared to expensive options from local dentists. However, some customers also noted frustrating challenges with communication delays, long wait times, and difficulties reaching support by phone when urgent help was needed. A few reviewers additionally experienced issues with product quality and durability, reporting that their mouth guards cracked, caused discomfort, or wore out far too quickly.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high-quality materials and... See more

Staff

Clients share positive opinions on staff, frequently describing the entire team and founder as professional,... See more

Price

Customers had ambiguous experiences with price, often noting significant savings compared to traditional... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The terribly slow and antiquated process makes the great guards *almost* not worth the effort. Process with no hiccups already includes: mail me the moulds > mail back the moulds > mail me the g... See more

Rated 3 out of 5 stars

I've ordered from them twice and my night guard fit perfectly. The price just can't be beat for the quality and durability. Angela in customer service via email was good too. My main concern... See more

Rated 5 out of 5 stars

I came across this company several years ago. I was thoroughly impressed with them from the start. They provide an outstanding product at a reasonable price compared to dental offices. They also focus... See more

Rated 5 out of 5 stars

In order to fabricate a dental guard I needed to make a good casting of my teeth. Even though I followed the instructions closely the first two attempts were not successful and the lab let me know... See more



Contact info

3.8

Great

TrustScore 4 out of 5

117 reviews

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3.8

All reviews

(117)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

JS Dental Lab is great

I came across this company several years ago. I was thoroughly impressed with them from the start. They provide an outstanding product at a reasonable price compared to dental offices. They also focus on great customer service. If you’re in need of a dental appliance give JS Dental Lab a try.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

One happy camper

In order to fabricate a dental guard I needed to make a good casting of my teeth. Even though I followed the instructions closely the first two attempts were not successful and the lab let me know what went wrong. They were prompt with the analysis and sent me additional casting material quickly. The third attempt was a charm and once sent in the lab began making my guard. I received the finished product in a couple of weeks.
It was a perfect fit and no modifications necessary. My dentist wanted to charge me $500-700 for a guard JS Dental Lab’s guard was $100 ( Amazon sale)
I couldn’t be happier with my purchase and nighttime grinding has been averted.
Thanks JSDL!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Responsive Company

Dylan, the founder at JS Dental Lab has been a pleasure to work with. Since JS was my first try with using a guard, they were patient and really walked me through the process. The guard I received fits great and I no longer wake up with a sore jaw and headache. Highly recommend!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Always taking care of customers

I have been ordering from JS Dental for years. We had a mishap last year when I moved and it got sent to my previous address. Dylan jumped in and corrected the error and sent me another one quickly.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

I'm so happy I found JS Dental!

I found JS Dental through on online search because my neurologist told me a night guard could help with my migraines. Unfortunately my dentist charges $700, which was definitely too pricey for me. JS Dental offered night guards for several hundred dollars less than that, so I gave it a try. While the process of finally getting it did take a few weeks, between getting the kit, creating the molds at home and then sending it back, the wait was well worth it. Dylan and his team are very helpful and communicative. Just recently, almost a year later, I felt something off with my grinding at night. He told me to send it back for a readjustment. When I got it back, it was an even better fit than I had hoped for. My impression is that JS Dental takes great pride in what they do and strive to deliver quality night guards at a much lower price point than dentists. I highly recommend them!!

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Best mouthguards I've ever gotten

They will work with you so that you get the most comfortable mouth guard that you will probably ever get! If you're not happy JS Dental will have you send it back and they will redo it. Their prices are reasonable compared to dentists and I like the choices of getting a softer one, harder one for grinders, etc.

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a mouth guard they said they…

I ordered a mouth guard they said they would make from the file of my last mouth guard. They took the money immediately. A week or so later I received notice that it was shipped. What arrived was the kit for making a mouth guard NOT the mouth guard. The ONLY email that they have acknowledged was for that. They asked me to send photo of my old mould right away to see if they could use it. NO CONTACT since then. They do not respond. They have the money so they are not worried. This is a crackpot outfit willing to rip you off. They have enough volume so they don't care. I requested refund and had no response so I have reported them

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

JS goes above and beyond!!

I have worked in the dental industry for several years, and for several different dentists who offered night guards through their practice. In every office I worked in, the night guards were $500 at least, and were honestly not meant to last. Most practices in my opinion are there to hurry patients out the door, trying to make fast money without taking into consideration longevity, or even precise fit most of the time, and they never offered a warranty.
JS labs is the complete opposite!! Everything that is offered through this company is freaking amazing and almost unheard of. Their customer service is above and beyond, and every step of the process, I was met with incredibly helpful employees who were diligent and paid attention to every detail. I returned my night guard several times for a perfect fit, and they adjusted as necessary until I got the best fit possible. You guys are all amazing!!! I am going to recommend this company to everybody I know, and to every patient I see at my job. Thank you!

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam! After placing the order with the option of $1 until I confirm I want the night guard they intentionally delayed my shipment. It has been 2 months and still no update on when my night guard will shipped. Instead I get responses such as "are you traveling soon?" and "do you plan on moving?" that have nothing to do with me inquiring about the status of my order. These responses were after being ghosted for 3 weeks of messaging asking for a tracking number.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a long-time customer of JS…

I’ve been a long-time customer of JS Dental Lab ever since I first found them on Amazon, and I’ve been ordering night guards for myself and my kids ever since. Their products are truly outstanding — I’ve tried several night guards from dentists and other companies, but JS Dental Lab has consistently been the best for both me and my children.

What really sets them apart is their incredible customer service. Dylan and his colleagues go above and beyond every single time. They always respond quickly, answer all my questions thoroughly, and make sure everything is perfect — whether it’s fit, comfort, or adjustments. Their attention to detail and genuine care make the whole experience seamless and reassuring.

I cannot recommend them enough. High-quality products, exceptional support, and a team that truly cares — JS Dental Lab is the best in the business.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

I am writing a negative review because…

I am writing a negative review because they don’t have a customer service phone number to contact. I paid $175 for a mouthguard back in August. I finally got the mold sent in a few weeks ago and I’ve had zero communication from them so I’m giving it one star for the cost and one star for no customer service phone number. I ordered from them in the past and I got an email right away that they received my mold. I have not got that email this time so my guess is I will not be getting my mouthguard.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible untrustworthy company

Horrible untrustworthy company, substandard quality. My mouthguard cracked after one day. No s customer service. You get what you pay for, I’ve learned my lesson. So many other better companies out there so don’t waste your time and money with JS Dental

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Some things in life are worth the wait

Some things in life are worth the wait, and JS night guards are most definitely on my list. I am a return customer because these are the only guards I've found that stay in place all night, unlike the expensive ones from my dentist that I unconsciously removed because they were so uncomfortable. After paying $7K for one tooth implant, I was desperate to find something to manage my bruxism, so I am deliriously grateful to Dylan for figuring it all out. I also appreciate that Dylan (the founder) has been communicative all along the way. He's made it clear to me that this company is his baby and he takes customer satisfaction very personally. Dylan, if California falls off into the ocean, don't worry, I'll come fish you out and put you back to work!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Good affordable night guards with good customer service

Affordable, good customer service, and night guard fits on first try and looks like good quality build and durable. Everything went pretty smoothly from ordering to making the impression, getting feedback for the impression, sending it back, and getting the final night guard. Do note that the free shipping label is only for US residents though, so me being in Canada made sending the impressions back a little more complicated but everything still worked out.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

I was so excited to receive my kit

I was so excited to receive my kit, even though I messed up 4, counting 4 times, but the 5th time was a charm. The company stuck with me and sent me more putty, always doing its best to make me feel NOT like a complete failure. When I received my mouthguard, it fit perfectly, stayed in my mouth throughout the night and was very comfortable. They have a client for life now.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I cannot attest to their product, as I was not able to get far enough into the process to actually have a guard made.
I had an impression kit sent to me. I made impressions. Apparently they weren’t sufficient. I made another set. I sent in photos again.
Now, the email/text where you send in photos apparently puts you to the bottom of the line every time you send a photo and their rather passive aggressive automated message reminds you of that.

However, the message also says they’ll respond to you 2-24 hours after you send it in. Not true. I waited. And waited. And waited. 48 hours. Finally I submitted a request for service through their website as the automated message reminded me again that I’m an idiot and I’ve been moved to the bottom of the line by responding to my initial text.

I’m just done. Long story short I ordered my set of impression material 10/16 and today is 11/6, making it 3 weeks since I started this process and I’ve done nothing but wait for responses and get annoyed.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my experience with…

I’m very happy with my experience with JS Dental! The process was super easy — they sent the molding kit right to my home with clear instructions, and the support team checked in to make sure everything went smoothly. They truly go above and beyond for customer satisfaction. My night guard fits perfectly, feels comfortable, and the quality is excellent. I highly recommend JS Dental to anyone looking for a convenient and reliable way to get a custom night guard.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new 3D nightguard!

Just received my new nightguard, and I’m so impressed! I’m a heavy grinder, so I purchased the thickest 3D hard nightguard they offered. Nonetheless, it’s very comfortable and easy to wear. The process was easy, and customer support was a big help with questions I had during the process of making impressions. I’ve tried other nightguard companies - this is the best!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Terrific Customer Service & Skill

I have had several night guards from this company. I really appreciate the attention to detail and that they make sure that I am 101% comfortable and content. The night guards are fantastic and my jaw isn't tired any more when I wake up !

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Dylan and his team from JS dental lab…

Dylan and his team from JS dental lab have been exceptional! I had an issue with my mouthguard a year after I started using it, with my partials, and they were happy to correct it free of charge and it has made a huge difference. This is our second time ordering mouthguards from this company, and we will continue to do so because of their great customer service and care!

October 1, 2025
Unprompted review

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