Jsdevicehelp Reviews 

9
•
TrustScore 4.5 out of 5

4.3

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Company details

  1. Computer Repair Service

Written by the company

JS Computer & Device Help is a trusted local tech support service offering friendly, in-home assistance for computers, phones, and tablets across Norwich . Whether you're struggling with a slow PC, need help setting up your smartphone, or just want advice on upgrades we're here to make technology simple and stress-free. We pride ourselves on clear communication, transparent pricing, and a no-jargon approach that puts customers at ease. From password resets to PC repairs, software support to device setup no request is too small. With fast callouts, evening availability, and a helpful, approachable attitude, we’re your go-to solution for honest, reliable tech support at home. Our team brings decades of experience: Scott worked for Apple for over 16 years as a manager, bringing expert knowledge in customer service, software troubleshooting, device setup, and training. Julian has spent 30+ years repairing and building PCs, and also brings web design experience from his most recent role helping individuals and small businesses get online.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

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4.3

All reviews

(9)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent iPhone Help

My old IPhone was causing problems and I contacted JS Computer and Device Help who I had seen advertised on NextDoor. Scott came to my home, was down to earth and spoke in layperson’s language about the issues with my phone. We agreed I needed a much more up to date phone and Scott purchased a fully reconditioned one for me from a known and trusted company which they use. After it soon arrived, Scott came over and set it all up for me, returning the following day to sort out a few things which needed adjusting.
I am very pleased with the service I have I have received and JS will be my ‘go to’ people whenever I need phone or IPad help in the future.

June 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Third call out. Excellent 10/10

My third time of using this company on a third device & again 10/10 service. Each time it's been swift action, really pleasant guys, totally correct diagnosis each time & an open and honest breakdown of fixes done & their costs. The final bill in all cases has never been as high as I was bracing myself for. With 15 years of digital home recording behind me JS are in my mind, the best call out service so far by a mile.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, I would recommend to all my friends

I spoke to Scott on the telephone and he was very helpful. He arranged for Julian to visit the same day and took away my laptop for the screen to be replaced. He also kindly ordered two more leads for the laptop so that I could take it to different rooms without having to remember to take the lead with me. (I was worried that I would order the wrong lead). Julian also diagnosed that the 'click' in one of my computer mouse (? mice) had stopped and was no longer worth trying to use. Julian was very respectful of my house and kind to the cats and I will certainly tell my friends about him and how good JS Device help is. A friendly and speedy service.

January 29, 2026
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Reply from Jsdevicehelp

Thank you Nick for your kind review! it was an absolute pleasure helping you with your PC and I hope we can be of assistance again in the future.

Rated 5 out of 5 stars

Expert Computer Help at Home

Really excellent help sorting out my computer and setting up a new one. Fabulous to have such a friendly expert at my own home. Can highly recommend!

August 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Scott from JS device help was great…

Scott from JS device help was great with sorting out child safety on our devices. I had no idea my phone could be locked down for my son in such a great way! I’m certain I’ll keep checking in with the team for advice as my son grows up. Thanks very much Scott 😊

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Immediate response

On the 2 occasions that I have contacted JS they have responded immediately and answered my query clearly and succinctly . Whenever I have recommended them my friends have always been extremely impressed by the quality and promptness of their service . All in all highly recommended . Thank you .

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Scott helped me set up my computer to…

Scott helped me set up my computer to make it safe for my seven-year-old son to use. Not only did he do this quickly, but he also suggested additional ways to speed up my laptop. He was incredibly friendly and communicated clearly, breaking everything down in a way that was easy for a non-techie like me to understand.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service for Technophobes!

Had the pleasure of the services of JS Computer & Device Help today, Scott and Jules are both wonderful and friendly and the perfect solution for the technophobe in me, I really don’t have a clue! But they were patient and sensitive, no down talking, no jargon, no rolling of the eyes just understanding and a will to help resolve my small issues. Small to most but big in my eyes and I now feel I can call on their services in future with the simple but insurmountable (to me) tech stuff that will no doubt come my way again! Thank you Scott and Jules, if I knew how to set up speed dial with your details I would!!!

June 19, 2025
Unprompted review
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