JSHealth Vitamins Reviews 2,409

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 292 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, with many highlighting their effectiveness and the positive impact on their well-being. The customer service also receives frequent commendation for being helpful and responsive in resolving issues. However, some people were dissatisfied with their orders, experiencing issues like incorrect items, damaged packaging, or products not meeting expectations. A few other people also felt that the delivery service was problematic, citing lost packages or delayed arrivals.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the effectiveness of various... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the effectiveness of products like... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional and responsive... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the quick delivery and efficient... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast delivery, with some receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using JSHealth products for a long time. The 4 step skincare range is my favourite. I love how easy it is and how amazing it is for my skin. More recently I have used the luminous oil on m... See more

Company replied

Rated 5 out of 5 stars

Started Berberine , detox and debloat about 3 weeks ago . Appetite is surpressed so eating half of what I usually would and the stubborn fat around my meno belly has disappeared ! This stuff works !... See more

Company replied

Rated 5 out of 5 stars

I have used a lot of JS Health products before including: Creme cleanser- lovely soft, nourishing cleanser that does not dry out the skin. Hair and libido vitamins- no yuck aftertaste, very effe... See more

Company replied

Rated 5 out of 5 stars

Generally my orders arrive on time - when any issues, customer service is will get on it immediately and get things sorted. Products are amazing, in particular the face serum, moisturizer and eye cre... See more


4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Great products a bit on the expensive…

Great products a bit on the expensive side, has helped a little with sleep but still could be improved. Tastes good and easy to swallow

February 2, 2026
JSHealth Vitamins logo

Reply from JSHealth Vitamins

Hi There Thanks for letting us know about your experience with the formula!

Rated 5 out of 5 stars

Positive changes

So far the products I have bought have worked. I have been taking detox debloat for a few months and I can tell if I skip a pill. I recently added hair & energy & I'm hoping my stylist sees a positive change in my hair this month.

February 2, 2026
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Reply from JSHealth Vitamins

We are so happy to hear you are enjoying the formulas! With love & care, xx

Rated 5 out of 5 stars

Shampoo and conditioner are the BEST

Shampoo and conditioner are the BEST. Quality , clean ingredients . I have them on autoship. I will probably never purchase any other brand again! Hard to beat. Their under eye cream is top notch too! Don’t go a day without either one .

February 2, 2026
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Reply from JSHealth Vitamins

We are so happy to hear you are enjoying these formulas! With love & care, xx

Rated 5 out of 5 stars

My package got lost and not only was…

My package got lost and not only was customer serivce very responsive but they fixed the issue right away. Not only are their products good but the customer service is also great!

February 2, 2026
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Reply from JSHealth Vitamins

We are so happy to hear about your experience with our team. With love & care, xx

Rated 5 out of 5 stars

I love this company I love that you…

I love this company I love that you guys are clean, but I love what the products do for me

February 2, 2026
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Reply from JSHealth Vitamins

We are so happy to hear you are enjoying the formulas! With love & care, xx

Rated 5 out of 5 stars

Great products

Great products, all queries answered promptly and clearly explained.

January 30, 2026
Unprompted review
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Reply from JSHealth Vitamins

We are so happy to hear about your experience with our team and that you are enjoying the formulas. With love & care, xx

Rated 1 out of 5 stars

DO NOT USE – AVOID AT ALL COSTS

I would strongly advise anyone considering ordering to stay well clear.

I ordered on 29th December after being shown a delivery date of 7th January. It is now 23rd January, and I still do not have my order.

There has been no meaningful update, no clear explanation, and no accountability. I am repeatedly told the parcel is “awaiting customs clearance,” yet weeks later they cannot confirm what is happening, what is missing, or when (or if) delivery will occur.

At this point, the lack of transparency and failure to deliver within the promised timeframe is completely unacceptable. As the customer, my contract is with the seller not their courier, not customs, and not third parties they hide behind.

This experience has shown poor communication, broken delivery promises, and a total lack of urgency once payment has been taken. I now have zero confidence that this order will ever be fulfilled.

I have been forced to escalate this with my bank due to non-delivery.

I strongly advise anyone considering ordering to think twice. If delivery timelines, professionalism, or customer service matter to you, avoid this company.

I am still awaiting an immediate full refund or confirmed resolution.

EDIT:
After posting this review, I noticed a pattern across other recent 1-star reviews reporting the same issue, orders not being delivered and customers left without clear updates or resolution.

Based on the volume and similarity of these experiences, it appears this company is consistently failing to deliver orders to customers.

January 23, 2026
Unprompted review
JSHealth Vitamins logo

Reply from JSHealth Vitamins

Hi Michael,

We’re genuinely sorry for the frustration and disappointment caused by the delay to your order. We completely understand how unacceptable this feels, particularly when a delivery timeframe has been indicated and then not met.

While international deliveries can unfortunately experience extended delays due to customs clearance processes outside of our direct control, this does not diminish the impact this has had on your experience, and we’re sorry that communication and clarity around this did not meet expectations. We always aim to provide realistic delivery estimates based on average clearance times, however on rare occasions parcels can be held for significantly longer than anticipated.

We’re also sorry to hear that you felt left without clear updates or resolution. That’s not the experience we want for any customer, and we appreciate you bringing this to our attention. We have done an extensive search of our database and are unable to locate any orders or messages from you.

If you’re willing, please contact our support team at support@jshealthvitamins.com with your order details so we can urgently review the situation and assist further.

We’re also taking feedback like this seriously as we continue working to improve transparency and communication for our international customers.

Thank you for sharing your experience and again, we’re truly sorry for the frustration caused.

Rated 1 out of 5 stars

I have been trying to get in touch…

I have been trying to get in touch since December 22nd about cancelling a subscription. I was told they would be in touch within 2 to 4 working days. I realise that it was Christmas and new year, but it is now January 16th and I'm still getting the same reply. Extremely disappointed with the service.

January 16, 2026
Unprompted review
JSHealth Vitamins logo

Reply from JSHealth Vitamins

Hi There! We are so sorry to hear you have not receive a response from our team. Our team do aim to get back to all enquiries within 1-2 business days. Can you please reach out again to support@jshealthvitamins.com and one of our lovely customer care agents will assist you further.

Rated 5 out of 5 stars

The best vitamins

The best vitamins! They actually work. I haven’t ever done a review for vitamins before but my hair has actually been growing!!!! I can notice it now. I must have been taking them now for around 3 months at a guess but the only things where I can actually see a difference and didn’t think they would even work as nothing before this made any difference.

January 2, 2026

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