Ok, back on the 8th Feb 2021, Jubiter took £221.00 from my account to by crypto, somehow, they passed me over to a company called Axe Management, where after several months, loans etc I am facing l... See more
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Very disappointed Dishonest people try to hard sale! If you are a Trading platform like what you claim, why keep pushing people for giving away credit card detail? If you are purely a currency e... See more
Company replied
Jubiter has been fantastic helping me with my recent transaction for bitcoin. Just be careful not to use any outside sources to control the use of bitcoin on your behalf. I've had problems with Globa... See more
Company replied
Jubiter is a scam company that has now closed their site down so if you are expecting to get a return of any funds it will never happen. If you go onto sitejabber reviews and tap on their site thi... See more
Company details
Information provided by various external sources
Jubiter offers the most secure and simplest way to buy Bitcoin instantly using your credit card or debit card of any cryptocurrency exchange.
Contact info
You should know
1.5
Bad
356 reviews
Hasn’t replied to negative reviews
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Great service and fast support service
May 12, 2020
Unprompted review
Reply from Jubiter
Hello Mark,
Thank you for leaving the review.
Your feedback is much appreciated, and we hope to hear back from you soon!
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Beware of the Fine Print (Essentially Scam)
Be careful of the reviews on here because they pay their customers to change their reviews to positive by offering them incentives.
I chose to decline the offer even though it was generous, to help others that may fall for their money grab. Basically, this site charges interest and premiums on crypto and holds it longer than necessary to scam you. For example, let’s say BTC is $8500. They will make you pay $9600 for it and extra fees, then hold it without releasing it to you until it has declined even further in value.
Just warning those who might get into this. They’ll do this, then if you post a negative review here they will offer an amount in btc which is what they over charged already, under the condition that you change your review to positive.
Customer support is also very rude and will randomly attack you for no reason even if you are polite and patient with them.
May 7, 2020
Unprompted review
Reply from Jubiter
Hello James,
Thank you for sharing your feedback.
I have checked the interactions you've had with us and we will further discuss it with the agent at hand. Regarding the delays about processing orders, unfortunately that is due to the timezone differences.
The first order that you had with us was placed at around 6 AM our time, and after verifying your identity, it has been completed at around 6 hours. Considering that it has been placed outside of our working hours and that we had to verify your account, I would say that it's not necessarily the regular Jubiter experience.
This is proven by the second order you had with us, which has been completed in half the initial time frame.
About the fees, our customers are clearly informed about them when they are placing an order, leaving it up to them if they decide to go through. Furthermore, the amount that we charge you for is the amount that the fees will be deducted from. The 9600 that you are referring to was the exchange rate, we would never charge you more than what you agree to pay on our website.
One of my colleagues will contact you today and discuss your concerns further.
Last but not least, I would like to apologize for any and all inconveniences you have experienced with us. This is not the Customer Experience we wish our users to have. We promise to do better next time.
Lastly, as per our e-mail communication, the amount in question was offered simply as a good will gesture for the poor customer service and the delays you have experienced.
THE NOT SO GOOD AND THE EXCEPTIONAL
Even with the explosion in your business a 24 day was totally unacceptable especially for a multi time repeat customer. Livia was not a supportive customer service agent!
Conversely Gabriel was truly exceptional and provided the type of support I have come to expect from Jubiter
May 6, 2020
Unprompted review
Reply from Jubiter
Hello Peter,
Thank you for providing us this feedback.
I would like to extend a personal apology for the inconvenience you have encountered, we will further look into the initial interaction you had with us.
I will be more than happy to let Gabriel know about the positive feedback!
They have helped me with a problem that…
They have helped me with a problem that was not even their problem, the people that contacted was highly professional and very friendly
May 5, 2020
Unprompted review
Reply from Jubiter
Hello Estelle,
Thank you for taking the time and writing the review.
The feedback is much appreciated, we hope to see you again soon!
Purchased 50 USD of BTC and now has…
Edit: Got everything fixed and money was instantly sent to my account. Just had to finish a few more verifications. Customer support was amazing.
Just a longer wait cause I signed up before their day off of manually verifying things :)
May 4, 2020
Unprompted review
Reply from Jubiter
Hello Jenny,
Thank you for writing the review.
Apologies for the delay that you have experienced, for future orders we recommend to use the schedule we have provided. During the regular working hours, orders are settled between one to two hours.
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Time Zone issues. Difficult to complete transactions sometimes…
Difficult to deal with time difference because of COVID-19 difficulties; good customer support when personnel are available. Great security service.
April 30, 2020
Unprompted review
Reply from Jubiter
Hey Rodger!
We appreciate taking the time for writing the review.
We're happy to see that you find our platform easy to use. If you have any questions, don't hesitate to contact us!
It was great experience
It was great that Matthew Roberts was there, answered my call and in very efficient and pleasant way clarified my uncertainties.
Well done Jubiter!
April 30, 2020
Unprompted review
Reply from Jubiter
Hi Robert,
Thanks for writing the review.
Our team is always looking forward to assisting customers, glad we were able to solve your issues and clear your doubts! Matthew will be more than happy to receive the feedback.
It was nice to have someone there to…
It was nice to have someone there to answer questions
I am very new at this and also have a ton of questions. There is always a pleasant voice to support me.
April 29, 2020
Unprompted review
Reply from Jubiter
Hello Charlotte,
Thank you for writing the review.
Glad to see that you are enjoying our services. Hope to see you again!
Thanks for trying to help me get a…
Thanks for trying to help me get a refund off of Qtech . I wouldn't recommend anyone deal with Qtech , they only rob ordinary decent people . I must say Jubiter get back to you straight away if you have a problem , and do try and help
April 28, 2020
Unprompted review
Reply from Jubiter
Hello Seamus
Thank you for your review.
We appreciate the kind words and we are happy that the customer service was pleasant and we were able to help you.
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First of all behind a bitcoins was not…
Do you experience for a first time user of this kind of operation to me was a little difficult at first, because as an older person it’s hard for me to understand some of the words used and how it actually works. If I would’ve read the instructions more carefully think that I would have been able to figure it out without being so confused. But the overall application dying of the bitcoin Was fairly easy and I would recommend it to anybody that needs to use this kind of application but I would also say please read everything first and do a little research so you don’t have to have complications and the customer service that called me earlier was a gentleman and was very apologetic and they do make it right so I can’t say anything bad except give five stars thank you very much
April 26, 2020
Unprompted review
Reply from Jubiter
Hello John,
Thank you for writing this review.
It was a pleasure speaking with you over the phone - we are glad that we were able to clear off some doubts regarding bitcoin.
Your feedback was also very important and will be used in future improvements!
Way too slow on processing times
April 25, 2020
Unprompted review
Reply from Jubiter
Hello Dustin,
Thank you for taking the time and writing this review.
I have checked your account and from what I can see, the first order that you placed with us was processed with a slight delay, as it is placed outside of our working hours.
The second order, which you've placed two days later, it got processed in less than two hours.
Our working hours are on our website, Mon - Fri : EST 3AM-3PM and for Saturday, it is EST 9AM-1PM.
Perfect and we'll secured as well very…
Perfect and we'll secured as well very fast customer response
April 24, 2020
Unprompted review
Reply from Jubiter
Hello Prince,
Thank you for the feedback! It is much appreciated and we hope to hear back from you soon! Have a great day ahead
Very quick and personal answer to my…
Very quick and personal answer to my question
April 22, 2020
Unprompted review
Reply from Jubiter
Hello Angela,
Thank you for the review.
Your feedback is much appreciated, we are glad that you found our answers helpful.
Hope to see you again soon!
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Jubiter’s customer support is really…
Jubiter’s customer support is really fast and helpful. They helped me with all my problems and their website is also really easy to use.
April 20, 2020
Unprompted review
Reply from Jubiter
Hello Rebecca,
We are happy to see that you are pleased with our services, we hope to see you back soon.
Thank you for your review!
I purchased bitcoins on 4/17/2020 and I…
I purchased bitcoins on 4/17/2020 and I have not received them yet. It is now 3 days, 4/19/2020.
April 19, 2020
Unprompted review
Reply from Jubiter
Hello Kenneth,
Thank you for your review.
I have checked your account and the delay for that particular order was simply due to Easter holidays. We are certainly aware of the inconvenience caused, however that is not reflective of Jubiter's service.
I can see that you have placed another order, on 20th April that has been settled within our regular processing time.
In our working hours, with no external factors, the orders are processed within one to two hours at max, and your previous orders show this matter.
In closing, we appreciate the feedback and we always strive to do better than before, thus your feedback will be taken into consideration for the next holiday period.
Finding out about Jubiter.com was one…
Finding out about Jubiter.com was one of the best things. I have been using them for quite some time now and they have made a good amount of profits for me.
April 19, 2020
Unprompted review
Reply from Jubiter
Hello Martha,
Thank you very much for the feedback.
We are more than happy to hear that you are enjoying our services.
Hope to see you again soon!
Their website is really easy to use and…
Their website is really easy to use and I have already done a few successful trades. It was really easy to use.
April 19, 2020
Unprompted review
Reply from Jubiter
Hello Monique,
Thank you for writing the review, and we are happy to hear that the customer service has been pleasant to you. Appreciate the feedback!
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Reply from Jubiter
Hello Zlothy,
Thank you for taking the time and writing the review.
We are very happy to hear that you found our Customer service experience pleasant. Hope to hear back from you soon!
Great customer service
April 18, 2020
Unprompted review
Reply from Jubiter
Hello Tyler,
Thank you for taking the time and writing the review.
The feedback is much appreciated, we hope to see you again soon!
When I signed up to their website I had…
When I signed up to their website I had a lot of doubts but their customer support was really helpful. They were really polite and cleared all my doubts.
April 17, 2020
Unprompted review
Reply from Jubiter
Hi Buckley,
Thanks for writing the review.
Our team is always looking forward to assisting customers, glad we were able to solve your issues and clear your doubts!
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