JUCY Campervan & Motorhome Hire Reviews 

Our experience with the campervan was excellent, and we couldn’t be happier! From the very beginning, we received exceptional service. The team was friendly, professional and always willing to help.

During our trip, we experienced a few minor issues with the vehicle, but the company responded quickly and provided solutions within less than 24 hours. Their professionalism and support made a big difference to our experience.

Everything was exactly as promised, both in terms of the vehicle and the service we received. We would definitely recommend this company and wouldn’t hesitate to book with them again. Thank you so much for everything!

Great value and experience overall, we loved the timber trail and old coach road alongside camping along the way at some awesome locations.

Catching up with friends and seeing places we have never been. The Mercedes RV handled well and drove smoothly. Marked down a little because some of the onboard systems were poor. The fridge was not efficient on battery and the aircon only blew hot.

All good except mattress way to hard,could not get comfortable 1st night. I went to second hand store and purchased mattress topper, it helped a little

Great customer service, clean cara. Camper van could have a better blue-print, the central table was wobbly. Anyway, super recommend!

Safety. I hired a van in Queenstown on 3 October. The handover was short and my questions about the vehicle were not answered. The chairs and table included in my booking were also missing, which suggests the van was not checked against the reservation. The next day, after about two hours on the road, the front left tyre was flat. The van had no spare wheel and no repair kit, so I had no way to deal with it myself. I lost about three hours in a remote area. It could have been far worse on a quieter road or with a less prepared traveller. In a country where so many visitors rely on rental vehicles, basic safety equipment should be checked before every hire.

Communication. The assistance line redirected me between teams, and help only came after I insisted. Afterwards, my formal complaint of 12 October, with a 7-day deadline, got no answer. When a reply finally came, it thanked me for “accepting an offer” that I had never accepted. A follow-up with a new deadline also went unanswered, and I only received a proper reply from management after escalating to the feedback team on 2 November. Three weeks of silence, apart from automated messages, is not acceptable after a safety-related incident.

Emely handled my case well on the day and was the only person who really helped. The rest, from vehicle preparation to the handling of my complaint, was well below what you would expect.

Before leaving, check the spare wheel, the repair kit, and the equipment included in your booking.

Our booking, pickup and travelling all went very smoothly. Layout of the coaster van we had was great. The only negative for us was lack of airflow, with only one window that opens and no fan to circulate air it was extremely hot at night travelling between Cairns and Brisbane.

We hired the Jucy Condo campervan for our New Zealand roadtrip. We picked up the van from the Auckland branch and drove to our next destination (which was 3 hours away), assuming everything was fine with the van, as one would expect when picking up a hire vehicle from a well established company. However the next day, we went to cook breakfast and discovered that our gas stove ignition was broken. Not only that, but one stove did not work at all, even when lit with a lighter. Soon after, we also discovered that our sink tap was not connected properly and water was spraying out the sides whenever we tried to use it, making it incredibly difficult to use the sink for any purpose without getting water absolutely everywhere. Over the next few days, we kept finding other issues with the van such as: spots of what appeared to be mould on the ceiling, our grey water valve leaking, and our tank gauge giving very inaccurate readings. We called Jucy to make them aware of the issues we were experiencing and we organised to take the van to their Christchurch branch (the closest branch to us at the time) so they could fix it. After about an hour of waiting, they told us that they had fixed the tap issue and fixed the broken stove. They could not repair the igniter, so they gave us another lighter instead. There was no acknowledgement of the other issues we mentioned (such as the mould on the ceiling). We drove off and continued our road trip only to find out a few days later that the sink tap came lose again! Not only this, but the other stove was now not lighting. We decided to just continue our trip and not worry about trying to get it repaired because we couldn’t afford to waste any more time.
This was a truly disappointing first experience with JUCY, and we wish we just spent the extra money to go with a different Campervan rental company.

Welcoming, friendly and helpful customer service.

Pick up & drop off was fast and efficient. The staff were friendly, helpful and explained things thoroughly.

Great service from a great team. From check-in online, pickup, drop off and courtesy shuttle from/to Queenstown airport and, not forgetting great value and a fantastic vehicle! I would 100% recommend and reuse Jucy

The staff were very obliging and actually waited for us after hours as our plane was late

Roger was great. Clear communication, no mucking around and the price was right for the car hire..

Pick up was easy. Hannah made sure we understood the vehicle and the guidelines.
The Coaster ran great. Lots of room and everything worked as expected.
The only thing I wish it had was another window with a screen so you could get a breeze going.

Thank you for your great service

The most important thing was the car being in excellent condition even having more than 300 thousand kilometers! drove perfectly for almost 2000 km 💎

Easy and decent quality, good value
Van was clean and ready to go
Staff were quick, helpful and friendly

Everything about hiring our camper was so easy and painless!
Choosing our camper was easy with the website it includes everything about vehicles and was simple to navigate.
I even received a call from Scott who was amazingly helpful in making sure I received a van suitable to my needs and making sure I could have a carseat in the chosen vehicle, my only issue us that neither him or I could add the carseat on the website but he went out of this way to make sure one would be available on pick up.
Pick up was easy close to airport, the process with paperwork was short especially because I could do most of it before we even got there, staff where very helpful specially with the carseat and went out of there way to find a clip needed for the main seatbelt unfortunately we couldn't find one but carseat was firmly set however if you use an alligator clip I do suggest taking your own (I forgot mine which I had planned on taking)
The vehicle itself while older with many km on the clock drove like a dream, was clean and spacious the back sliding doors were a little difficult to open however, but overall was the only small issue. The vehicle had everything we needed even items we were not expecting like towels however we took our own. I was expecting 'sleeping bags' I'm sure I read that on the site however it came with clean sheets that were more new than not, amazing pillows that were fluffy not worn down or flat and the most amazing doona I was worried it would be worn and old but that couldn't have been further from the truth.
We did not get to use the roof top tent (my daughter was going to use that) unfortunately it was raining the whole time we were away and a friend let her sleep inside their home while I stayed in the van with master 3yo the bed was easy to put together however there was a broken hinge which made it a little difficult and left little room for suitcase which had to go on front seat which was not an issue.
Returning the van was as easy as picking it up they checked what they needed to eg full fuel tank, kms etc then gave us time to pack our stuff up and called us a taxi.
Beyond happy with the service would definitely use this company again!