JUDE | LLOW Reviews 

298
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company, often pointing out the exceptional overall service. Customers frequently praise the top-tier quality of the shoes, noting that the materials feel premium and provide a wonderfully comfortable fit for daily wear. Consumers also highlight the incredibly helpful staff, mentioning swift communication and dedicated support when asking questions or needing assistance. However, some people mentioned experiencing frustrating delivery delays, noting that parcels sometimes took weeks to arrive or went missing entirely. Others shared that they received incorrect items, or encountered occasional product quality issues where materials quickly degraded after minimal use.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the outstanding quality and stylish design of... See more

Quality

Consumers find quality to be positive, frequently describing the footwear as remarkable, well manufactured,... See more

Delivery service

Customers had ambiguous experiences with delivery_service. Many reviewers praised fast shipping times, with... See more

Service

People report overwhelmingly positive experiences with service, highlighting friendly, quick, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, quick, and always... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excited to receive my purchases from Jude LLow, trendy smart / casual trainers for all occasions - good quality at a reasonable price! Their reasons just keep getting better! My vint... See more

Rated 5 out of 5 stars

Professional company run by top people, quality of the products is very high along with comfort. Delivery was next day and all packaged with extra places and dust bags. Highly recommend and think the... See more

Rated 5 out of 5 stars

Received my black Nico trainers this morning and all I’m going to say is you need to get onto Jude Llow. They fit like a glove, quality is top tier. Was hesitant at first but I kept seeing them on spo... See more

Rated 5 out of 5 stars

Superb company. Superb shoes. I’ve spoken to the owner via social media a few times and he always goes above and beyond to get me the right shoes the next day. I recently spoke to him again about some... See more


Company details

  1. Clothing Store

Written by the company

A luxury footwear brand


Contact info

4.1

Great

TrustScore 4 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.1

All reviews

(298)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star service and a fantastic brand with some of the finest quality footwear on the market.

I have purchased a few pairs from Jude Llow now and can honestly say the quality and detail of their footwear are flawless, my recent purchase was from the newly launched Collection 4, spoiled for choice I selected the Pierre in Black. I chose for these to be delivered next day placing my order before 3pm and true to their word received these the following day and absolutely love them and the fit is really comfortable. Would highly recommend Jude Llow to all looking for good quality and flawless designed luxury footwear. I will absolutely be back to purchase more.

September 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Had a couple pairs from jude llow now

Had a couple pairs from jude llow now, they’re unreal. The quality is amazing and the shoes are so durable, recently bought the Pierre pair they’re so so nice, even better in person! The customer service is top notch, always there to help any time of the day. Can’t wait to buy more! 🤝

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very good quality

Very good quality, the full concept of the shoe is insane, the attention to detail on the shoe to the shoe box and then the lace clips, very satisfied, looking forward to seeing the clothing range. 10/10

September 19, 2024
Unprompted review
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Rated 5 out of 5 stars

5 star service and definitely 5 star…

5 star service and definitely 5 star quality! I’ve been looking for something to go with a few outfits and couldn’t quite find the right fit! Been waiting on the new drop from Jude Llow and they didn’t disappoint, ordered Monday, delivered Wednesday and the quality and stylish look are unbelievable! Top class look and feel straight out the box, customer service, delivery and quality of the highest order right here.
Will definitely be buying more in the near future 🙌🙌

September 18, 2024
Unprompted review
Rated 2 out of 5 stars

Returned an item but no response nor…

Returned an item but no response nor refund has been issued back to me.

September 3, 2024
JUDE | LLOW logo

Reply from JUDE | LLOW

Hi David,

Thank you for leaving a review (17.09.24) however we have responded to your email the day you sent one on Sunday (15.09.24) asking for tracking number on your return and if it’s been delivered to our PO Box, you sent this info back to us once it’s delivered to the PO Box, it takes a few days to then be delivered to us as they wait for a few to build up then do one trip to us, they were delivered yesterday and we processed your order, this is why we state on site it could take up to 10 days to receive your refund.

Kind regards

Rated 1 out of 5 stars

Total ignorance of request for refund.

Total ignorance of request for refund.

Ignored all emails for 3+ weeks.

Would avoid.

September 3, 2024
Unprompted review
JUDE | LLOW logo

Reply from JUDE | LLOW

Hi there.. we don’t have any idea where this review has come from? Please could you let us know your order number and show us your emails you sent to us?

Updated email - Hi Ben, Thank you for your info on your order, we have just looked into this & shows you only ordered on 14/08 & we have checked all emails & have not received any email from yourself, that being said we think we have your parcel here with us going off the style and size, but there was no indemnification in the box this will be why no refund would of been given until now. Kind regards

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Rated 1 out of 5 stars

NICO Cloud White - Product Issue

I purchased a pair of NICO Cloud White trainers in April and, following 4 months of owning the item the stitching has burst and they shoe can no longer be worn. I appreciate this is a fashion item and I do not expect it to last for years, however I do not expect these issues after wearing them sparingly over a 4 month period. I am really disappointed with the product and will not be purchasing from the brand again.

The staff I have spoken with have been really helpful and offered a 20% discount on my next purchase, however I feel the issues are with the actual product.

August 23, 2024
Unprompted review
JUDE | LLOW logo

Reply from JUDE | LLOW

Hi Andrew,

Thanks for leaving your updated review and we note you originally gave us a 5* review prior to us not meeting your request of a refund.

Having looked further into the matter and liaised with our QC team (using the photographic evidence you had provided us) we believe there is a discrepancy in what you stated “wearing them sparingly” over 4 months.

JL prides themselves on high quality footwear and having never faced this issue before we do not believe this was a QC issue and more of a customer issue due to the general condition of the footwear in which you provided photographic images of.

Having said all the above we offered you a discount code on your next order to keep the relationship however that did not meet your needs.

If you choose not to purchase with the brand again then we will be sorry to hear that.

Thanks

Rated 5 out of 5 stars

I’ve just bought my 4th pair of Jude Lows

I’ve just bought my 4th pair of trainers from Jude Low. Every time I wear them people ask me what brand are they. They are the cleanest pair of trainers I’ve seen. I can wear these casually and even wear them when I go away on business.

I will continue to follow and buy from this brand

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Pure class

The quality of these sneakers are UNREAL ordered yesterday delivered today recommend these sneakers 100% can’t wait till they drop more Arne who?

August 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic trainers that are super…

These trainers are fantastic—super comfortable right out of the box. I haven't had a pair fit this well or be this comfortable since my last pair of running shoes.

The quality is excellent, and they look great. I'll definitely be buying more in the future!

August 6, 2024
Rated 5 out of 5 stars

Great quality footwear

Bought the Telier and they’ve spot on. Great quality, different to a typical white shoe and work with loads of different outfits. Often get people asking where they’re from.
Also, great comms on instagram as I was after a size 12 but recommended the 11 would work which it did as they are slightly larger in size. Looking forward to getting another pair later this year.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, communication via insta was on point, replied to my messages quickly. Now the kicks are on a high level of quality, proper tumbled leather used, I got the Philipe in a clean all white to rock on holiday, perfect summer shoe that will go with anything. Highly recommended. Defo gonna be purchasing some of the other colours and models very soon.

Oh yeh the silver brackets👌🏿 haarrrrddd

July 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Perfect smart trainers

I just want to send you a little message I got the white Phillipe trainers for my husband last week and they are absolutely spot on👌 he tried them on earlier and they look great so happy. I'm sure we will be buying more

July 15, 2024
Unprompted review

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