Juice Broadband Reviews 

33
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Was recommended to talk to WideFm/Juice by a friend who has used their services for their business for several years. The Church cnetra nd offices needed better boradband for livestreaming and additi... See more

Rated 5 out of 5 stars

Excellent swift response. The technician, who was efficient, patient and friendly, sorted out the problem and gave advice for the future.

Rated 5 out of 5 stars

Absolutely first class and seamless service from Claire, Wayne and their team. From our initial conversation to our actual installation date was a matter of days and everything ran smoothly and we we... See more

Rated 5 out of 5 stars

Cancelled Virgin who were wanting to charge us £140 a month for TV we didn't really watch, other than the 5 main channels. It also included internet & land line. Gone onto freeview now & cancelled the... See more

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Company details

  1. Internet Service Provider
  2. also in
  3. Telecommunications Service Provider

Written by the company

Poole Based Internet Service Provider dedicated to delivering reliable, high-quality connectivity with a strong focus on customer care, transparency, and community support. We believe internet services should be simple, dependable, and tailored to the needs of local homes and businesses. By combining advanced network technology with a personal approach, we provide fast and secure connections that help customers stay connected to what matters most.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

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4.7

All reviews

(33)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Was recommended to talk to WideFm/Juice…

Was recommended to talk to WideFm/Juice by a friend who has used their services for their business for several years. The Church cnetra nd offices needed better boradband for livestreaming and additional office users. Juice were comparable in cost to the "big" name providers, but having a real person who knew where we were and responded directly to questions and also able to adapt to what we neeeded in terms of putting in additional WifiAcess points was a much better overall package. Couple of minor installation issues during the process, but were jumped on immediately (one that we weren't even aware of with the network), so bodes well for ongoing good support. Connectivity seems great so far.

October 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent swift response

Excellent swift response. The technician, who was efficient, patient and friendly, sorted out the problem and gave advice for the future.

October 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Have recently switched broadband and…

Have recently switched broadband and phone line to Juice, the process so was straightforward the equipment was so easy to connect and works great!
Claire has been fantastic, had a really bad experience with a national broadband provider and was worried that there would be a gap in service but this didn’t happen, Claire was very helpful and informative.
When I was connecting the equipment I had initially plugged the phone into the wrong outlet - but quickly and I mean very quickly got through to technical phone line support and they were so helpful! And was fixed within a minute or so.
I would never go back to one of the big 5 companies, the customer service and ease of use is exceptional.
It’s great to phone up and speak to a human being , opposed to being on hold for 20 minutes passed from department to department

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Top notch service

I heard of Juice Broadband as they provide their services to the radio station I volunteer with. It is a breath of fresh air to have a local and personal service who are always at the end of the phone if needed. Top notch service! I have just signed up for another 2 years.

April 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. Have been with Juice Broadband for over 2 years and never had a problem. Just renewed for a further 2 years and it was so easy. Good customer service and great to be able to speak to someone on the phone. Emails are always answered promptly and they keep you informed of problems in the area which are fixed quickly.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Just renewed for further 24 months

Just renewed for further 24 months. In the past 24 months have had no issues what so ever. I haven't needed to contact support as the service has been 100%. Cannot say how brilliant the service is A+++++

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Broadband Speeds and Awesome Customer Service

We've been using Juice Broadband here for over 6 months now and we honestly cannot fault the service. It's reliable, consistent and the team were extremely helpful when we needed help configuring some of our own equipment. Very happy with the broadband speeds too. Would definitely recommend.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great provider, excellent customer service.

Juice were great right from the initial communication to order the service, through to support when the service came live. Even contact me within a day as we hadn't yet started using the service and checking everything was ok.

September 1, 2024
Unprompted review
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Reply from Juice Broadband

Hi Jonathan,

Thanks for awarding us five stars :)

We're really grateful you wanted to share this with us and for the benefit of future customers too!

Robyn

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Rated 5 out of 5 stars

Great friendly local company

Great friendly local company, good product, good price and a pleasure to do business with the people at Juice

August 3, 2024
Unprompted review
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Reply from Juice Broadband

We're happy you're happy, Nick!

Thanks for taking the time to share you experience with us. Welcome to Juice :)

Ali

Rated 5 out of 5 stars

Brilliant, personal, friendly service

Really friendly, helpful and personal service - just like you used to get in the good old days before everything was automated! Robyn was brilliant, so helpful. I highly recommend this company.

July 1, 2024
Unprompted review
Juice Broadband logo

Reply from Juice Broadband

Just as we would expect, Jacqui!

We're thrilled you're absolutely delighted with the way we like to do things here, so a very warm welcome to Juice!
Thanks for choosing to share this with us.

Claire

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Rated 5 out of 5 stars

Broadband setup

Very helpful. Broadband setup was straight forward and working well.

June 23, 2024
Unprompted review
Juice Broadband logo

Reply from Juice Broadband

Hi Nathan,

Thanks for awarding us five stars :)

We're really grateful you wanted to share this with us and for the benefit of future customers too!

Ali

Rated 5 out of 5 stars

Losing my Virgin

We'd been with Virgin for a number of years but were so weary with the constant haggling over rates. City fibre had laid fibre in our road so it was time to seek out one of the suppliers using them. I chose Juice firstly because a friend recommended them and secondly, as a designer who has to upload large files, I wanted the speed. The service from Juice was great. They are not the cheapest supplier out there but the quality of service and customer care made up for that and they still come in roughly £30.00 month cheaper than Virgin on a two year contract. Just a couple of points to make: a) getting hold of Virgin is a nightmare b) Juice has someone at the end of the phone. I'm happy.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Robyn at Juice Broadband customer…

Robyn at Juice Broadband customer service was excellent, friendly, polite and efficient. This company has provided a great service to our business for many years. Thank you!

April 29, 2024
Unprompted review
Juice Broadband logo

Reply from Juice Broadband

Thanks for sharing this with us, Craig!
We're thrilled you're absolutely delighted with the way we like to do things here, We'll be sure to pass on your kind comments to Robyn!

Claire

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