We have had a fantastic experience with Chris Thorpe, he guided us through a new WiFi package, meaning our WiFi that constantly cuts out is now getting replaced with Fibre! Thank you Chris, you have m... See more
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Review summary
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Based on these reviews
Called Rise because my current broadband is due to end and want a new supplier due to the rising cost of my old one. I spoke to a really helpful guy called Chris Thorpe who was really informative abou... See more
Company replied
So far every time I phoned somebody has picked up the phone fairly quickly and sorted out my problem. I couldn’t ask for any better very polite and I can clearly hear the words they speak not like Vod... See more
Company replied
4.6
Excellent
3K reviews
Replied to 22% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Engineers who came to hook me up for…
Engineers who came to hook me up for broadband were absolutely great. Helping explain everything to me making sure that I knew how to get all up and going. I am not very good with tech but the gentleman was extremely helpful and I would definitely recommend Rise to my friends and family, without a doubt. So grateful for your support and thank you so much. Your sincerely MR Donald Nichol
April 17, 2026
Unprompted review
I was confused with the sales person he…
I was confused with the sales person he said that you would be the same as the company l am with but cheaper but it turned out you don’t do the same product l have with BT but I’m waiting for one of your colleagues to get back to me after the weekend to review the contract
April 17, 2026
Unprompted review
Good service
Cole helped me understand the process of setting up broadband services, how rise fibre works, what they do, and who to contact if i have any problems, as well as recommending a suitable plan. It Was fast and easy to set up. I recommend this company☺️
April 17, 2026
Unprompted review
10/10 all good
April 17, 2026
Unprompted review
Cheers, Steve
Steve was incredibly helpful, answered my questions before I'd even asked them, and explained everything clearly and concisely.
April 16, 2026
Unprompted review
Reply from Rise
Hi Jack,
Thank you for your kind words, we are delighted to hear Steve provided clear and helpful support and made everything easy to understand 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Absolute 5 ⭐️⭐️⭐️⭐️⭐️ Service
The Sales Executive Chris Thorpe was spot on with the information I needed, super helpful and a complete pleasure to deal with!!
I will for sure pass on great recommendations for connectivity to Rise Fibre - thanks to Chris Thorpe’s superb customer service and professionalism!!
One very very happy customer,
Mr McLeod
April 16, 2026
Unprompted review
Reply from Rise
Hi Shane,
Thank you for your fantastic feedback, we are really pleased to hear Chris provided such helpful and professional service and made the experience a great one for you 🚀
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise
Hi Callum,
Thank you for your feedback, we are pleased to hear you found the team helpful and easy to deal with 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise
Hi Tom,
Thank you for your kind words, we are delighted to hear Mike provided great customer service 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very clear with the explanation of the Broardband set up set up
I’ve just had a wonderful call with Chris Thorpe, who was amazingly helpful and very clear with what I was actually getting. I am returning back to the UK after being absent for many years to which the Internet has changed a lot. He was very precise in explaining how it worked and what I was getting with my order.
April 16, 2026
Unprompted review
Reply from Rise
Hi Diane,
Thank you for your feedback, we are really pleased to hear Chris provided clear and helpful explanations, especially during your return to the UK 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Callum was very helpful polite and…
Callum was very helpful polite and professional. Thank you
April 16, 2026
Unprompted review
Reply from Rise
Hi Aimee,
Thank you for your kind words, we are delighted to hear Callum provided polite and professional support 🚀
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very easy setting up my new internet…
Very easy setting up my new internet package with the help of Callum via the WhatsApp messaging option.
April 16, 2026
Unprompted review
Reply from Rise
Hi Charlotte,
Thank you for your feedback, we are pleased to hear Callum made setting up your package easy and straightforward 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick replies via WhatsApp chat
Quick replies via WhatsApp chat, got a quick installation date given, rest of the setup was a breeze, keep up the good service
April 16, 2026
Unprompted review
Reply from Rise
Hi Liam,
Thank you for your review, we are delighted to hear you received quick responses and a smooth setup experience 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise
Hi Jamie,
Thank you for your feedback, we are pleased to hear you found the service fast, effective and friendly 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very clear well spoken person that I…
Very clear well spoken person that I spoken to, understand very well handled and informative.
April 16, 2026
Unprompted review
Reply from Rise
Hi Luke,
Thank you for your kind words, we are glad to hear everything was clearly explained and handled well 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Jason Ratcliffe was very lovely when I…
Jason Ratcliffe was very lovely when I spoke on the phone he answered any and all questions I had about the WiFi setting up process and gave me an amazing deal on the WiFi which was very kind of him.
April 16, 2026
Unprompted review
Reply from Rise
Hi Riley,
Thank you for your feedback, we are delighted to hear Jason provided helpful support and answered all your questions 🚀
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very attractive offers at a reasonable price
I was very pleasantly surprised by the conversation with Mr. STEVE RALPH, he explained in detail all the conditions and benefits that I could benefit from, thank you.
April 16, 2026
Unprompted review
Reply from Rise
Hi Mariana,
Thank you for your kind words, we are really pleased to hear Steve explained everything clearly and provided helpful information 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The Internet keeps on dropping out and…
The Internet keeps on dropping out and it's very difficult to get in touch with technical team.
I did want to exit the contract during the 14 days cancellation period but I couldn't get in touch with th the relevant department in time and not I'm in a contract that I can't exit without paying a penalty.
March 27, 2026
Unprompted review
Reply from Rise
Hi Jangir,
We are sorry to read about your experience with connection dropouts and the difficulty contacting our technical team, especially when trying to cancel within the cooling off period. We understand how frustrating this must be. We are proactively working to reduce call times through training, additional staff and improved support options.
Please respond to the email you will receive from Trustpilot with further details so we can investigate this personally and review your situation.
The man who dealt with our enquiry was…
The man who dealt with our enquiry was knowledgable and friendly. He made all charges very clear and answered all of our questions promptly and professionally.
April 16, 2026
Unprompted review
Reply from Rise
Hi Sam,
Thank you for your feedback, we are pleased to hear our team provided knowledgeable and professional support 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise sales and instalation
Very friendly sales staff, instalation staff very friendly and knowledgeable, fast ,clean, knowledgeable
April 16, 2026
Unprompted review
Reply from Rise
Hi Linda,
Thank you for your review, we are delighted to hear both our sales and installation teams were friendly, efficient and knowledgeable 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
This is the most disorganised company
This is the most disorganised company I have ever dealt with.
I signed up to what appeared to be a good deal.
BUT just one month into the contract they decided to up the price in breach of the contract.
I phoned them up and was assured that it was an error,and received an email to confirm this.
Then I received another email telling me that they were about to take a payment at the higher rate.
Another phone call and I was told that they could not reduce the rate back but would give me a credit to cover the difference.
SORRY, DO IT PROPERLY OR NOT A ALLL.
I made it very clear that I would be leaving.
I have now received an email telling me to pay the higher rate or they will cut me off and as I am still in contract they would charge me over £200 for leaving early.
All this in just two months.
Sorry but not my kind of company.
April 16, 2026
Unprompted review
Reply from Rise
Hi Colin,
We are sorry to read about your experience and the issues you have raised regarding pricing changes, conflicting information and the communication you have received. We understand how frustrating this must be, especially when it relates to your contract and billing.
Please respond to the email you will receive from Trustpilot with further details so we can investigate this personally and review what has happened.
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