I've been purchasing from Julian Fashion for a long tim e- about 10 years or more and I love their selection of dresses and bags which are authentic and quickly shipped after payment. I've never had p... See more
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Review summary
Created with AI, based on recent reviews
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I've purchased for over 10 years from this online e-tailer and the items always arrive in perfect brand new condition. Bought a dolce and gabbanna bag and a dress recently from the spring collection w... See more
Whenever I am looking for a designer handbags, Julian fashion has always been one of the online store I visit and always found something great and good sale price. Fast shipping and great communicatio... See more
I was quite worried since it was my first time purchasing such an expensive item, but they kept updating the delivery details, and the shipping was surprisingly fast even though it was coming from ove... See more
Company details
Written by the company
Julian Fashion is an international leading retailer for luxury fashion, based in Italy. With more than 60 years of retail presence, it counts 5 multi-brand boutiques and a growing e-commerce, offering a wide and curated selection of luxury fashion items for women, men and children, bringing together the world’s biggest brands with contemporary and emerging ones. Julian Fashion relies on a qualified Customer Care service in multiple languages and offers a fast and reliable delivery worldwide.
Contact info
Viale Matteotti 31, 48015, Milano Marittima RA, Italy
- customercare@julian-fashion.com
- julian-fashion.com
4.6
Excellent
9K reviews
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Absolutely love my bag from Julian…
Absolutely love my bag from Julian Fashion! Such a great price for a beautiful designer piece. The quality is fantastic, and I’m so happy with my purchase. Great value for anyone looking for authentic designer items at amazing prices. I’ll definitely shop with Julian Fashion again!
July 24, 2026
Seamless experience
No problems shipping to the US. Was fast and seamless. Product was perfect and nicely packaged. Would consider shopping there again.
July 31, 2026
I’ve been shopping on this website for…
I’ve been shopping on this website for almost 10 years, and I’ve always been happy with their service. The staff have always been responsible and helpful, so I’ve always felt comfortable shopping here.
The only reason I’m not giving 5 stars is because I received a “Welcome Back 20% Off” code this year, but when I went to use it, I found that it had already expired. I’m sure I’m not the only customer who missed out on the 20% discount because of this.
July 21, 2026
Excellent service and a great…
Excellent service and a great experience. Professional, reliable and highly recommended!
July 21, 2026
Great services
Great services! I had customs fee error , had few verification emails with the seller and got responded promptly. The only part need to be improved is that, the customs fee and tax should be included as other Italian seller.
July 27, 2026
Products are 100% authentic
Products are 100% authentic. Shipping is fast.
Customer Service answered Emails in time, they tried their best to fix the problem.
Overall i’m very satisfied buying from Julian Fashion.
December 10, 2025
The discount is very good
The discount is very good. Shipment is fast. Customer service is very good.
July 24, 2026
Speedy delivery and great service.
July 13, 2026
Quick and quality service
Quick and quality service! Communication and updates were great even after the check out process. Will be ordering again soon.
July 23, 2026
Excellent shopping site
July 22, 2026
Goods as advertised
Goods as advertised, fast delivery, great packing, no surprises. Overall a good deal pricewise. Thanks!
July 22, 2026
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I send an email last week to request a…
I send an email last week to request a return for the item that I purchased and I have not received an answer from you regarding the return process.
I am no longer able to return the item because I am away on vacation so I am stuck with something that is too small and I cannot do anything with it.
It is very disappointing not to get adequate customer support.
July 21, 2026
Reply from JULIAN FASHION SRL
Thank you for your feedback. We are sorry to read that you are dissatisfied with your experience.
However, we would like to clarify that the situation did not occur as described in your review. The item you considered too small was delivered on 24/07, while your return request was submitted on 30/07, approximately one week after delivery.
We responded to your request in less than 24 hours, specifically on 31/07 at 08:08, providing you with all the instructions needed to proceed with the return. Since then, we have not received any further communication from you.
It is possible that our reply may have been filtered into your spam/junk folder, so we kindly invite you to check there as well.
We would also like to remind you that you are entitled to return the item within 14 days of receipt. Therefore, you are still within the return period and can still send the item back. In fact, we are happy to be flexible and, given the circumstances, we can even allow you to ship the return at the beginning of next week.
In any case, we encourage you to contact us directly before leaving a review should any issue arise. Our team is always available and would have gladly assisted you with the timing of your return request had we been informed of your concerns. You can reach us by email at customercare@julian-fashion.com or via WhatsApp message at +39 344 283 7264. We remain at your disposal to help you complete the return process and find a satisfactory solution.
Julian Fashion Team
Competitive prices, but the luxury experience is ruined by an outdated checkout and negligent packaging.
Canadians be warned!
While this retailer offers competitive pricing, the overall customer experience was incredibly frustrating and fell completely short of a premium luxury service. The retailer states that duties and taxes are the buyer's responsibility for Canadian orders. However, in the modern luxury e-commerce market, providing a seamless, stress-free checkout is absolutely the retailer's responsibility. Because they do not offer a "Delivered Duty Paid" (DDP) option at checkout, DHL’s automated customs scanners completely misclassified the shipment, erroneously charging hundreds of dollars in duties despite the invoice clearly showing the item was manufactured in Italy and qualified for a 0% preferential tariff under the CETA agreement. I had to spend days battling automated billing systems and customer service queues just to fix an error caused by a lack of an integrated checkout.
Finally, the packaging was completely unacceptable for a luxury item. The handbag was sent loose inside a shipping box with nothing but its dust bag and a single, thin layer of tissue paper. There was no bubble wrap, air pillows, or securing material to keep it from tumbling around during international transit. The outer shipping box arrived busted, and it is a miracle the item wasn’t ruined or scuffed against the cardboard.
Between the customs nightmare and the careless packaging, this retailer completely fails to deliver a luxury experience. This was my first and last purchase with them until they modernize their platform and respect the items they ship.
UPDATE: The retailer's response proves my point exactly. They claim the item doesn't qualify for CETA because the brand doesn't provide "certification for Canada." This is legally incorrect. Under CETA rules of origin, a handbag fully manufactured in Italy (as my invoice explicitly stated: "Made in IT") legally qualifies for the 0% preferential tariff rate. The ONLY reason it didn't pass through automatically is because the retailer failed to include the legally required CETA declaration text on their invoice paperwork.
DHL eventually corrected the bill to $0 duty exclusively because I, the customer, spent hours doing the administrative work to provide them with the proof of origin. Taxes and DHL brokerage fees had to be paid and that’s okay.
"Canadians be warned" stands—the prices are good, but expect zero administrative or packing quality!
August 2, 2026
Unprompted review
Reply from JULIAN FASHION SRL
Thank you for taking the time to share your feedback. We are sincerely sorry that your experience did not meet your expectations.
Regarding duties and taxes for shipments to Canada, we would like to clarify that Julian Fashion is currently working on expanding its Delivered Duty Paid (DDP) shipping service, allowing customers to receive their orders already customs-cleared and without additional charges upon delivery. At present, this service is available only in selected countries, and we can confirm that Canada is not currently one of them. Therefore, as clearly stated in our Shipping & Customs Policy and also displayed during checkout, any applicable duties, taxes, and customs fees are the responsibility of the customer.
We would also like to clarify an important point regarding the CETA agreement. Not all products manufactured in Europe automatically qualify for the 0% preferential duty rate. In order to benefit from preferential treatment under CETA, a product must satisfy specific rules of preferential origin and meet additional regulatory requirements.
After reviewing your order,we can confirm that the item you purchased does not qualify for preferential origin treatment for shipments to Canada, as the brand does not provide us with such certification for this destination. Whenever a brand or supplier confirms preferential origin status, we clearly display this information on the product page. Customers can find the relevant indication directly within the product description and, where applicable, this allows them to identify products that may benefit from reduced or exempt customs duties.
We would also like to highlight that Julian Fashion's Customer Care team is always available via email and WhatsApp to assist customers both before and after their purchase. If you have any questions regarding preferential origin status, customs procedures, duties, or taxes, we are happy to provide clarification before an order is placed. Likewise, if a parcel arrives in less than optimal condition or if there are any concerns regarding the delivery, we encourage customers to contact us directly so that we can provide immediate assistance and work towards a satisfactory resolution. We would have been pleased to assist you with both the customs-related concerns and the condition of the shipment before the matter led to a negative review.
We are also very sorry to hear that the outer shipping box arrived damaged. Unfortunately, we do not have control over how parcels are handled during transit by carriers. From our side, Julian Fashion always makes every effort to package items carefully and securely before dispatch. In this case, despite the long international journey and the condition of the external box upon arrival, we are pleased to note that the item itself arrived in perfect condition and was not damaged.
Once again, we regret that we were unable to fully meet your expectations and we appreciate the opportunity to clarify these points. Julian Fashion hopes to have the opportunity to serve you again in the future and provide a better experience.
Great experience from start to finish
Great experience from start to finish. Authentic product, excellent packaging, fast shipping, and outstanding customer service. Highly recommended!
July 9, 2026
Reasonably quick dispatch
Reasonably quick dispatch, well packaged. Returns are a little clunky, but fine. Would shop here again.
July 16, 2026
For all people who love fashion.
Excellent choice of different fashion brands. Pricing is for all budgets. Delivery was quick and the order arrived in the stated time. Customer service is exemplary. 10/10
July 8, 2026
Very good price for the product 👌👌👌
July 8, 2026
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