Jumbo World Reviews 28

Worst place to buy anything from. Have literally spent over 30k in this store and the first time I had an issue with the dreamie vacuum robot l purchased they literally showed me fire when l was collecting the product back. I will never purchase from them again moving forward. The manger Don literally said to me he doesn’t care for me as a client and even if l choose not to come back he doesn’t care. 💯 wouldn’t recommend anyone to spend money here incase you have issues with their products. Their after care services is -10000000000!

They are posting offers on products online. Once you buy, they will hold your money for a couple of days, and afterward, they will cancel your order. when you call them they are saying sorry someone else bought them before you, shame on them…

Picked up a MacBook and the guy helping me was super helpful without being pushy. They even matched a price I found on Amazon, which I wasn’t expecting.
Solid spot - there’s a reason they’ve been around forever.

They are scamers, will not honour their commitments.

I gave them my Bose Speaker 2 months back. They initially told me it will take 2 weeks to service. They have kept my product and the service fee but have not yet serviced my product. I need to constantly chase them. Buyers beware of Jumbo.

Disgraceful customer service and discrimination. I informed Jumbo immediately after taking the laptop out of the packaging that I needed to swap it for an English‑only keyboard because of my eyesight and special visual needs. Instead of trying to accommodate this, I was told that “you live in an Arabic country,” which I am well aware of after 17 years here, but this does nothing to address my accessibility requirements. Their refusal to offer any reasonable solution, combined with this dismissive attitude, shows a complete lack of respect for customers with disabilities and is entirely unacceptable.

The worst delivery and costumer service. Deeply regret to purchased anything from them. Extremely unprofessional and careless

Extremely slow repair process. I’ve been waiting for so many days with no proper solution. The agents Service center have no clear information or updates. Totally unacceptable for a brand like Samsung. Very poor service experience.

SLOW.
UNPROFESSIONAL.
STAFF RESPONSES WITH ATTITUDE.
BAD AFTER-SALES COMMUNICATION.

So what happened is: I’ve spent almost 2k for an item, used it for several month only, then it’s stopped working , and as it’s still under warranty I had to bring it to any store of JUMBO.
First of all, their customer care number is NOT VALID when I tried to call. Secondly, their whatsup customer care is never responds, or if it’s responds, its takes ages.

I wanted to know which store I can send my item for repair, and as DUBAI MALL store is the most convenient to me, I’ve tried to call to JUMBO DUBAI MALL, and the lady staff told me that I have to take the product to MOĚ, as in DUBA MALL JUMBO they don’t have technicians.
The customer care on whatsup told me that I still can send the product to DUBAI MALL JUMBO , and they will take care of it.
NUMBER ONE - UNPROFESSIONALISM to give a client WRONG information.

Now, it’s a third day and I still don’t have ANY UPDATE regarding this issue, however in the JUMBOSERVE list says that “ESTIMATED RESPONSE TIME is 2 days from the date the item was accepted and the case created”.

When I’ve tried to reach whatsup customer care, they said sorry we don’t have any update yet…) This is how you deal with cases and clients?? Then who knows ???
And then whatsup customer care just stopped answering to me regarding this case. LOL
And DUBAI MALL JUMBO phone whatsup they just dont reply.
UNBELIAVABLE.

AVOID.

JASHANMAL is the best for their customer care and after sales any kind of issues.

. Salaam alaikum.Jimbo electronics bur Dubai One person salesman.they are cheated with me once I purchase the phone they told me you're pay. every month 230 onely .there are. inform for us I bought the phone last month I pay direct 230 last month. .again still this month not complete. Again there are meck Charged 35.aed. they are no inform for us they.make directly chargeable . This not good they are doing business UAE under not any other country. . They are cheting for public be careful everyones.. salam alaikum

I made purchase in jumbo galleria brother laser printer last april and i was amaze of their staff.They are very knowlegeable and skilled.One guy and a lady help me and teach me how i will setup my laser printer.They gave me the number of the brother service center just in case i will encounter trouble with my printer.I will definitely buy again in jumbo.

The store gives false and deceptive information to sell the product, followed by terrible customer service. Strongly recommend not to visit Jumbo Electronics.

SCAMMERS IN UNIFORM – AVOID JUMBO ELECTRONICS AT ALL COSTS

Jumbo Electronics Dubai just pulled off one of the most blatant rip-offs I’ve ever experienced in retail.

I bought a camera after carefully asking about its technical specs and confirming the returns policy. I was clearly told by the staff: “You have 7 days to return it.” No fine print. No hidden charges mentioned. Based on that assurance, I went ahead.

The next day — less than 24 hours later — I returned after realizing the camera didn’t meet the specs I’d asked about. I had barely opened the box, only peeled the tape — no damage, the security seal was untouched, everything was still perfectly boxed.

Yet, they tried to charge me over 1,500 AED (15% of the total) for simply returning it — claiming the box “needed replacing.” The same box that was not even damaged. A 20 AED ($5) piece of cardboard cost me 1,500+ ($410) in a store that clearly thrives on deception and exploitation.

When I challenged this scam, the woman behind the counter cut me off with attitude and said, “You should’ve read the terms and conditions on the back of the receipt” — a receipt I didn’t even have until after I’d already paid.

So let me be clear:
This place lies to make a sale, hides behind garbage policies, and treats customers like fools.

Jumbo Electronics is not just bad — it’s predatory. I left feeling scammed, insulted, and robbed.

If you value your time, money, and dignity, STAY AWAY.
There’s nothing “jumbo” about this place except the nerve it takes to run a business like this.

They are posting offers on products online. Once you buy, they will hold your money for a couple of days, and afterward, they will cancel your order. That's all you will get. The Dubai government must launch a regulatory audit immediately and issue a warning for such practice.

I’ve been a loyal and premium customer of Jumbo, having purchased almost all my electronics from your stores. However, my recent experience with your after-sales service has been deeply disappointing and unacceptable.

When my mobile phone broke, I was shocked to be told it wouldn’t be repaired under the Salama protection plan because the damage was deemed “intentional.” This accusation is not only baseless but also highly offensive. As someone who runs a business, I simply do not have the time to deliberately damage my phone or go through the hassle of repairs unless absolutely necessary. I also lost valuable data due to this.

While purchasing the Salama policy, I was strongly persuaded by your staff about its benefits. But when I needed the service, I was met with indifference. I even requested to speak with a store manager, but no one followed up—despite my premium status and repeated requests.

It’s disappointing to see that while Jumbo is quick to take customers’ money, especially from those who regularly buy premium products, it completely fails to provide the support expected after the sale. The after-sales service has been completely unresponsive and dismissive.

I will no longer be recommending or purchasing anything from Jumbo
Case number 20924413 & 20824413

Terrible service, l had very bad experience with jambo, the person who chat with online service very bad no give any information, taking too long to give answer, very bad . I am not Recommendation

I've had a decent experience with them - an impressive selection of electronics and home appliances, which makes it super convenient to find just what you need. I’ve always relied on this well-established brand, and it hasn’t let me down yet!
You can find great deals elsewhere, but if you don’t want to compensate for quality, I recommend shopping for electronics here :)

A complete electronics store with the added bonus of helpful technical support for your PC builds and repairs. And the staff is smart and knowledgeable! I built my own computer here.

I’d give no stars if I could. Jumbo Serve were the installation provider for our Amazon purchased in-built refrigerator. Scheduled to install at 6pm. At 5pm I get a call from the Technician asking if it was a standalone or in-built fridge. I told him it was in-built and he said he couldn’t do that and basically hung up. Then commenced many phone calls to Amazon customer service who tried to be helpful but couldn’t tell me what was going on. Basically we finally discovered the technician had just cancelled the appointment! So no fridge and I had to reschedule for next day and arrange to be available for another installation provider (NOT Jumbo Serve!).