Jumpline Reviews 5

They took over MacHighway and price-gouged domain names. No respect for an 11-year customer!

Worst Company Ever.. We've been down for several days "AGAI' (same experience a few weeks ago) and it took them 4 days to get our site up. Little to no support and they use COVID as an excuse to their service. Currently we are completely down and can not get them to tell us what is going on or when we can expect to be up. I wish we could bill them for any business that we've lost.

Jumpline are totally useless. My site has been down for 3 weeks and I can't get an answer or ETA...nothing. They clearly don't care about their customers so don't touch this company..stay away.

For several years Jumpline was a good web host in all respects. Minimal downtime, quick page loads, and their tech support replied promptly and helpfully. The first two still apply, but if you need tech help now you'd better have a good supply of blood pressure pills.

In March 2020 Jumpline migrated my site to another server. That led to problems with accessing the site via FTP. I ensured that I had a compatible FTP client and the correct settings, password etc, and asked Jumpline for help. The trouble is that the tech staff they employ these days have limited English (they are based outside the US) and either don't or can't read my emails properly. They came up with the usual stock responses (turn off anti-virus etc.) and were unwilling or unable to deal with the problem, despite my telling them exactly when FTP stopped working and having sent them full FTP status logs. Eventually, after a series of frustrating email exchanges in which I had to employ baby-speak to be understood, one of the tech staff suggested a setting change which got the FTP working. That's all well and good, except I know I tried that before with no success. I suspect that there was a server problem which Jumpline had finally fixed, and they didn't want to admit this.

EDIT ONE YEAR LATER, OCTOBER 2021: In the previous case the one advantage was that Jumpline responded quickly, even if their replies were largely useless. That is no longer the case. Recently I had a minor issue with Jumpline blocking pages from Google, so I contacted them via email. I heard nothing for a week. I sent follow-up emails, but still no response. I tried phoning, but they're using the coronavirus as an excuse not to take phone calls. I then tried online chat. It's supposedly available 9am to 7pm ET, but it's actually offline much of that time. Eventually I connected and wasted an hour with someone who copied and pasted stock responses, which did not answer my questions satisfactorily. If it weren't for the person's bad English I'd have assumed I was communicating with a bot.

Two weeks on, they have finally started answering emails but it's like the Hungarian phrase book sketch from Monty Python. Their responses are little more helpful or to the point than if they'd answered "my hovercraft is full of eels". The battle continues...

I've been with Jumpline since May, 2013 and they have been amazing, they stay competitive and are always increasing their site space and offerings at to extra cost to me. The best thing is customer support, any question you have will be answered within 10 minutes.
The price is very reasonable compared to other hosts I've seen. I also just opened another site with them and I got a nice discount on that for already having another account with them so I thought that was nice. As for customer support I absolutely love it.
I would strongly recommend Jumpline to anyone who is looking for a good hosting company. Currently we are hosting 5 sites with them and have nothing but good things to say.