Junk BunkReviews 

698
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and professionalism of the staff. Many people appreciate the friendly and accommodating nature of the team, both over the phone and during removals, making the process smooth and stress-free. Reviewers also frequently mention the quick response times and timely arrivals, often noting that the service was good value compared to other companies. However, some people mentioned issues with pricing, where the quoted amount was unexpectedly increased upon arrival, leading to dissatisfaction and concerns about transparency. A few other people also felt that communication was poor, with delays in responses or unfulfilled commitments, which resulted in wasted time and unprofessional experiences.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the politeness, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and friendly... See more

Price

People report ambiguous experiences with price, with many customers finding the pricing reasonable, fair, and... See more

Response time

Customers consistently note positive experiences with response times, with many reporting immediate replies... See more

Customer communications

Reviewers highlight positive aspects of contact, with many praising the quick and clear communication through... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately had to reschedule 4 hours later but understand their job is unpredictable with time. Helpful and friendly, cleared a high volume of big and small goods in a reasonable time. Prices compa... See more

Rated 4 out of 5 stars

Very friendly, took most of the rubbish. A little difficult to access the amount and be quoted correctly. Was quoted 170-200 and ultimately charged 200. Refused to take some bricks and metal poles. Mi... See more

Rated 4 out of 5 stars

Very good service. Quick & quiet. Receiving payment details earlier would have saved some time, but the delivery man was patient. Good service in general. I would recommend them. L

Rated 5 out of 5 stars

Easy to organise. Friendly and accommodating staff. Kristof and Maria are excellent. No stress/problem. Arrived on time. just showed furnitures to remove. No more questions. cleared quickly with smil... See more


Company details

  1. House Clearance Service

Written by the company

Rubbish Collection Company providing wide range of services such as household waste removal, garden waste collection, building waste removal, office clearance.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(698)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with Junk Bunk

Very happy with Junk Bunk who took away two sofas quickly and efficiently. They even took away an outside table and four chairs on the day that I no longer wanted. Thank you.

November 1, 2024
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Rated 5 out of 5 stars

Great service.

I’ve been trying for over three weeks to donate a lot of furniture, clothes and homewares etc. to charities and .org’s with no avail.
So I called Junk Bunk this morning. The lady who took my call was very helpful and understood completely what I wanted to have removed.
Believe it or not they were at my door just over an hour and a half later. The two people who came were helpful, very efficient and were gone within ten minutes.

If you’re ever in a similar position as I was or you’d just like your unwanted things removed, I would highly recommend this company.
Most definitely a positive experience.

October 7, 2024
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Rated 5 out of 5 stars

Very efficient

Very efficient. Came same day on time. Very professional. I described the items and sent photos and a quote came back. Very pleased and relieved to be rid of the rubbish!

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Professional Service

Kind, friendly experience. Have used them before and will use them again. Everybody is super professional, from the lady on the phone to the guys doing the collection. Money well spent. Thank you

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Extortion

Everything was fine, with a quote based on the real weight and pictures of the items.

I then decided it was too much and removed 2 items weighing about 70kg.

They informed they would knock out almost £100 because of that.

However, on the day, I received a phone call informing me they couldn’t do the job for an amount even above the initial quote. I couldn’t believe it, as I am a disabled person and I had arranged deliveries based on the agreement of the quote and collection day.

I had to pay over £100 of the original quote, despite not including 2 items of 70kg, because Junk Bunk claimed, with their pictures only, the items were heavier than I had informed them, despite not weighing any item and my pictures and weights were confirmed with the manufacturer.

Terrible way of extorting vulnerable people, with clear bogus claims, and despite showing them proof of everything, they overcharged me by over £100. A total rip off I wouldn’t allow to happen if I was fully able and dependent on others to rearrange my deliveries.

They left me skint for the next 2 weeks. Unscrupulous company

September 13, 2024
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Rated 5 out of 5 stars

Fast and professional

Fast and professional. Could provide an hour slot for the job so I did not have to wait there all day and completed the job quickly. Professional and polite.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the service!

Called for a quote at 12:00 and initially they could only collect my items the following day, but they called me back with a cancellation so they were there in an hour.

Two guys with a van, collected the items and left.

I understand that some reviews say they asked for more money on collection, but this didn't happen for me. I'd say be as detailed as possible with the description of goods, maybe even send pictures to be sure.

Very happy with the service, got rid of some furniture items I no longer needed!

September 9, 2024
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Rated 5 out of 5 stars

Fantastic & so helpful!

Fantastic & so helpful!

From start to finish, it was smooth, easy & straightforward.

There was quite a bit to remove from my parents’ flat before completely redecorating & renovating. The items that couldn’t be removed due to their large size, the two gentleman removers went the extra mile to cut the furniture into pieces... All the furniture was removed as we needed & wanted & everything went so well.

They were fast, professional & even cleaned the saw dust & mess, afterwards. Very efficient workers & we’re very grateful.

We needed the max service & it cost £790 for 2 hours of their time & effort.

Thank you! Will definitely use again, when needed :-)

August 31, 2024
Unprompted review

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