Juntame.com Reviews 209

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

My recent purchase from Juntame.com went off smoothly, no hiccups. I was content with price I paid on Juntame, but, became QUITE a bit more pleased, once I checked the manufacturer's site, and, saw... See more

Company replied

Rated 3 out of 5 stars

Had an issue where none of my order was in stock besides a very small item. I was reached out to immediately and was let known about it, and was asked if I wanted something else and it would be sent w... See more

Rated 5 out of 5 stars

We ordered the Alger and the Dolphin and they both arrived quickly. Both products exceeded our expectations. Absolutely incredible! We own a LOT of toys but these two immediately shot to the top of ou... See more

Rated 1 out of 5 stars

Definitely order from somewhere else if you are UK. Try bondara just as good a selection and UK based. Difficult to contact and they use two useless couriers yunexpress who's updates are a day late. A... See more

Company replied

Company details

  1. Sex Toy Store

Written by the company

Juntame is a US-based company that sells adult toys. Shop vibrators, dildos, anal toys, masturbation cup & more at Juntame. Shop with confidence, guaranteed discreet shipping. All products are shipped from U.S. warehouse. Sexual Wellbeing Advices. 1 Year Product Guarantee. Discreet Packaging.


Contact info

3.2

Average

TrustScore 3 out of 5

209 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Put in my order my wife and I were…

Put in my order my wife and I were excited it was to be here 2 days ago said it was delivered. Sent the company an email saying nothing had arrived. They promptly responded here call the company and track down your stuff. Lol that was not the deal when I pay for shipping it is the companies responsibly to make sure it arrives. I don't think that is the customer service I am looking for. Maybe best to buy your products from someone who is more reputable! Thanks for nothing.

December 1, 2022
Unprompted review
Juntame.com logo

Reply from Juntame.com

Hello.

Thank you for taking the time to give us your feedback. I am sorry that you did not receive your package in time due to the courier company. Please contact us and we will provide you with a satisfactory solution if the package is confirmed to be missing.

Best Regards
Juntame Customer Service Center

Rated 1 out of 5 stars

Ordered product on the 26 of October

Ordered product on the 26 of October. The website said it would be here by the 31st. It's now November 2 and one package is untraceable and the other is still in another state.

November 2, 2022
Juntame.com logo

Reply from Juntame.com

Hi,

Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. Please contact us, and we will provide you satisfactory solution.

Kind Regards,
Juntame Customer Service Center

Rated 1 out of 5 stars

Don’t suggest this company as I…

Don’t suggest this company as I returned the item after I canceled the order and they still shipped it and now refusing to give me a refund and it’s been way over a month

September 30, 2022
Juntame.com logo

Reply from Juntame.com

Hi,

Thank you for sharing your feedback. I am very sorry for the bad experience and we have contacted our after-sales team to process your order. We have tried several times to give you a refund but failed. It seemed that there is a problem with your account. And we have sent emails to you and try our best to solve this case. We also need your assistance to provide more information. Your understanding would be highly appreciated.

Sincerely
Juntame Customer Service Center

Rated 1 out of 5 stars

Wheres my order?

Ordered a week ago got a order confirmation stating I would receive a tracking soon. I emailed 5 days ago about expected delivery date received no response. Good news I did receive my order within the initial received date and loved the items. Just not very good communication. I received the tracking same day package arrived.

October 17, 2022
Unprompted review
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Reply from Juntame.com

Hi,

Thanks for taking the time to give us feedback. We have checked our emails and we did not found your previous email. I am sorry that you did not receive your parcel on time due to the courier company. We will contact you via email to solve this as soon as possible. Your understanding and patience would be highly appreciated.

Kind Regards,
Juntame Customer Service Center

Rated 5 out of 5 stars

Alger and Dolphin are AMAZING

We ordered the Alger and the Dolphin and they both arrived quickly. Both products exceeded our expectations. Absolutely incredible! We own a LOT of toys but these two immediately shot to the top of our list of favorites.

October 22, 2022
Unprompted review
Rated 5 out of 5 stars

Can’t Wait to Use it!!!!!!

I occasionally saw Juntame while browsing for some couple play sex toys. Got plenty of stuff for me to use as well. It delivered from the US to Australia only cost about one week to my hand, which was a very fast shipment. I can’t wait to try this with my partner and see his reaction to those toys.

June 11, 2022
Unprompted review
Rated 1 out of 5 stars

False advertising and bad business

The satisfaction guarantee is a lie. The toy was extremely aggressive. I would not Recommend doing business with this company. Sent me $100 worth of painful private injuring defective pleasure devices, and refuse to honor the satisfaction guarantee plastered on every page of every item they sell.

Update: they said they would be contacting me, it is November 7th, and they still are not responding, nor have they fixed it. This reply stating they would contact me, was just another false statement from this company.

October 20, 2022
Unprompted review
Juntame.com logo

Reply from Juntame.com

Hi,
Thank you for sharing your feedback. I am very sorry that I could not check your previous emails and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center

Rated 1 out of 5 stars

This company practices bad business and…

This company practices bad business and lies. Had they not advertised as satisfaction guaranteed on every toy page I would have went with Adam and Eve, who does. I got a toy and the tongue slaps my clit so hard that it has to be defective. I am in no way satisfied, my clit still hurts. This is not okay.

October 19, 2022
Unprompted review
Juntame.com logo

Reply from Juntame.com

Hi,
I am very sorry for the bad experience. We have apologized to you and tried to provide a solution for you by email. Juntame is a very service oriented company, please believe in Juntame, we will tray our best to improve the quality of service and products. We will contact you via email again.Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center

Rated 5 out of 5 stars

Extremely satisfied

This product is as exactly advertised. This is the only product that we have bought lately that lives up to its hype. It’s been very enjoyable and then some.

October 9, 2022
Rated 1 out of 5 stars

Can’t give a lower rate than one star.

Can’t give a lower rate than one star.
Juntame is fast in delivery, fast in taking your money but when it comes to returns of unused of course merchandise you are out of luck.
You open the foil over your package and it’s yours.
So read the fine print first.

There are other other companies on the internet with much better policies
and it’s not that Juntame can say they have better prices because they don’t.
So shop around first !!

September 1, 2022
Unprompted review
Juntame.com logo

Reply from Juntame.com

Hi,
Thank you for your comment, we searched your name and didn’t find your order in our system, we will listen to every customer's opinion and actively improve, we will contact you further~
Sincerely
Juntame Customer Service Center

Rated 1 out of 5 stars

Wish I could do Zero Stars.

Wish I could do Zero Stars.
They sell products with 1 name on their website but when you get your item, it's a different name.
Bait & Switch
Their sister company HoneyPlayBox.com sells the Same exact item, in a different color and they name it something completely different.

September 2, 2022
Unprompted review
Juntame.com logo

Reply from Juntame.com

Hi,
We are very sorry for the bad experience. We have explained the reason and apologize to you by email. Juntame is a very service oriented company, please believe in Juntame, our product quality will not let you down. Once again, we apologize and will contact you via email.Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center

Rated 1 out of 5 stars

bad charger

I received a toy from this company as a gift.. I charged it fully upon opening the packaged & then when I went to charge it again the charger wouldn’t work. I sent a message to the email address on the website but it was returned as undeliverable. I’m very unhappy, I need a new charger & I have no clue where to get one!

August 23, 2022
Unprompted review
Juntame.com logo

Reply from Juntame.com

Hi,
Thank you for sharing your feedback. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center

Rated 1 out of 5 stars

The package was not delivered to me

The package was not delivered to me. Per USPS, delivered to a neighbor upon request.

I requested no such thing, I don’t know my neighbors.

August 1, 2022
Juntame.com logo

Reply from Juntame.com

Hi there,

Thank you for leaving us a review.

I am very sorry for the bad experience.

We have contacted you directly for further assistance.

Apologies again for the trouble caused.

Regards,

Juntame Customer Service Center

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