My recent purchase from Juntame.com went off smoothly, no hiccups. I was content with price I paid on Juntame, but, became QUITE a bit more pleased, once I checked the manufacturer's site, and, saw... See more
Company replied
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Had an issue where none of my order was in stock besides a very small item. I was reached out to immediately and was let known about it, and was asked if I wanted something else and it would be sent w... See more
We ordered the Alger and the Dolphin and they both arrived quickly. Both products exceeded our expectations. Absolutely incredible! We own a LOT of toys but these two immediately shot to the top of ou... See more
Definitely order from somewhere else if you are UK. Try bondara just as good a selection and UK based. Difficult to contact and they use two useless couriers yunexpress who's updates are a day late. A... See more
Company replied
Company details
Written by the company
Juntame is a US-based company that sells adult toys. Shop vibrators, dildos, anal toys, masturbation cup & more at Juntame. Shop with confidence, guaranteed discreet shipping. All products are shipped from U.S. warehouse. Sexual Wellbeing Advices. 1 Year Product Guarantee. Discreet Packaging.
Contact info
United States
- juntame.com
3.2
Average
209 reviews
Hasn’t replied to negative reviews
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Use bondara or love honey instead
Definitely order from somewhere else if you are UK. Try bondara just as good a selection and UK based. Difficult to contact and they use two useless couriers yunexpress who's updates are a day late. And the worst of the bunch evri. Had my parcel lost with no tracking information and neither company bothering to get in touch. Still waiting for the parcel still waiting to be contacted.
July 12, 2023
Unprompted review
Reply from Juntame.com
Dear Customer,
We sincerely apologize for any issues you encountered during the ordering process. Firstly, we would like to confirm that our headquarters are located in the United States, which may be the primary reason for difficulties in communication.
In order to assist you better and resolve the problem, could you please provide accurate order information, including the order number and any other relevant details? We will take immediate action and do our best to address the issues you've experienced.
We deeply regret any inconvenience caused and assure you that your satisfaction is of utmost importance to us. We value your business and are committed to ensuring you receive the products you purchased.
Thank you for your patience and understanding.
Best regards,
Juntame Customer Support Team
Quick Delivery.
June 24, 2023
Reply from Juntame.com
Dear Customer,
Thank you very much for your comment!
At Juntame, we constantly strive to provide exceptional service and ensure that our customers' orders are delivered promptly. We understand the importance of timely delivery, and it's rewarding to hear that we met your expectations in this regard.
Your satisfaction is our top priority, and we will continue to make every effort to maintain our high standards of quality and efficiency. If there's anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to let us know. We're here to help.
We look forward to serving you again in the future.
Best regards,
Juntame Customer Support Team
wasting money
still have not got the package and i placed a order on June 9 they dont answer email or there online chat and they only replie here to try to save there ass this is a trash site and dont never use it you will be dissapointed i cant even get a hold of any one for a refund this site is a good way to throw away money
June 9, 2023
Unprompted review
Reply from Juntame.com
Dear Customer,
Thank you for sharing your feedback. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
The shipping and order fulfillment was…
The shipping and order fulfillment was so slow.
Its going to take 2 weeks from order to receiving.
June 24, 2023
Reply from Juntame.com
Hi,
I am very sorry for the bad experience. We have explained the reason and apologize to you by email. Juntame is a very service oriented company, please believe in Juntame, our product quality will not let you down. Once again, we apologize and will contact you via email. Your understanding would be highly appreciated.
Sincerely
Juntame Customer Service Center
I like the way y'all handle business…
I like the way y'all handle business and your service I would definitely be coming back more to this I am buying a lot more
June 24, 2023
Reply from Juntame.com
Hi,
Thanks for your positive feedback.
We are trying our best to bring you good service and good products.
And we are looking forward to your next visit!
Kind Regards
Juntame Customer Service Center
Missing item
I made an order for 2 items on 22nd May. Package arrived 6th June with only 1 of the items in it. I have emailed them on 3 occasions now and also messaged them via their Facebook page. It's now the 24th June and I have had no response from the company at all. Wanting the item to be shipped to me or a full refund ASAP.
June 6, 2023
Unprompted review
Reply from Juntame.com
Dear Customer,
I'm sorry for the bad experience you had. We have a dedicated customer service and it is usually impossible for us not to respond to our customers. Please check again if the email was sent to this email address: info@juntame.com. I can't find your order, please contact our customer service email address and we will resolve your issue properly.
Sincerely,
Juntame Customer Service Team
Julia Keller has been unresponsive to…
Julia Keller has been unresponsive to my messages. My shipment has not arrived and they are not giving any updates. This was more than a month ago
May 26, 2023
Reply from Juntame.com
Dear Customer,
Thank you for sharing your feedback. I am very sorry for your bad experience. Your package may have been lost mid-shipment and we have requested an immediate refund. We are working hard to give a satisfactory solution.
Kind regards,
Juntame Customer Service Center
Reply from Juntame.com
Dear Customer,
We sincerely apologize for your situation and we will resend your order to solve this problem as soon as possible and give you a satisfactory solution. Thank you very much for your understanding and patience.
Kind regards,
Juntame Customer Service Center
Never received 2 of the 3 products…
Never received 2 of the 3 products ordered. Still waiting for them to arrive.
May 25, 2023
Reply from Juntame.com
Dear Customer,
We sincerely apologize for your situation and we have contacted you via email to resend the order and resolve the issue as soon as possible to give you a satisfactory solution. Thank you very much for your understanding and patience.
Kind Regards,
Juntame Customer Service Center
No return calls or emails
No return calls or emails. Phone mail box is always full. DHL said they are still waiting for the package. If I do not get mr order soon, will dispute the charge on my card with my bank. DHL said that they need to talk to Juntame about my order, and told told Juntame that still DHL has not gotten the package.
June 8, 2023
Unprompted review
Reply from Juntame.com
Dear Customer,
We sincerely apologize for your situation, it may be due to the delay of some reasons of logistics that the logistics information is not updated in time. We have contacted you via email. Thank you very much for your understanding and patience.
Kind Regards,
Juntame Customer Service Center
My order was canceled 4 times
My order was canceled 4 times. The first time was because my shipping address didn't match my billing address. I called and was told to reorder and they flag the order number and send it through. Different shipping and billing addresses is a security issue. That didn't work so I changed my billing address to match the shipping address, again it didn't work. I call customer service and they tried to resolve the problem. I ordered 2 more times and was canceled both times.
May 24, 2023
Reply from Juntame.com
Dear Customer,
We are sorry that we have canceled your order. For security reasons, we saw that the address information did not match and for other reasons, we were concerned that some customers had their credit cards stolen. All you had to do to place your order was to contact us and we saw that your order had been delivered, thank you very much for your understanding and patience.
Kind Regards,
Juntame Customer Service Center
Products haven't shipped 7 days later
I ordered my items 7 days ago and it still hasen’t shipped. Ups says a label was made but awaiting package yet juntame's site says "fulfilled" when it clearly hasn't even been shipped.
June 6, 2023
Unprompted review
Reply from Juntame.com
Hi,
Thank you for sharing your feedback. I am very sorry for the bad experience. Would you mind reaching out to me with more details about the situation? We are trying to give a satisfactory solution.
Kind Regards,
Juntame Customer Service Center
Reply from Juntame.com
Dear customer,
Thank you for your comment, we see that your package has arrived in the destination country. If you have any comments you can contact our customer service. Thank you for your support to Juntame.
Kind Regards,
Juntame Customer Service Center
They make promises when buying ....
Update: showed up just in time, but the fact that it took over 24 hours to contact anyone, and that their phone was busy for hours on end does not instill confidence.
Old review: They make promises when buying about delivery that they failed to meet. There phone number has been busy for 3 hours straight. Their chat window says, and I quote "we reply immediately," yet they haven't in 3 hours.
They've sat on my order until it is likely to miss the day I need it and have been unresponsive as you can see.
June 1, 2023
Unprompted review
Reply from Juntame.com
Dear Customer,
We are sorry for your bad experience, our window is a quick reply for some common queries from our guests. If you still need more help, you can contact our customer service email. We will try our best to help you and meet your needs.
Kind Regards
Juntame Customer Service Team
Reply from Juntame.com
Dear Customer,
We are sorry for your bad experience, for some reasons the logistics were delayed and we saw that your order was delivered on June 8. If you still need more help, you can contact our customer service email. We will try our best to help you and meet your needs.
Kind Regards
Juntame Customer Service Team
Paid extra to get quicker but that…
Paid extra to get quicker but that didn't happen it took 2 extra days, but still got charged for it. Charged the one toy after being fully charged it didn't work. How do I return?
May 25, 2023
Reply from Juntame.com
Dear Customer,
We have received your email and reissued your product. If you still have any questions, please contact us and we will try our best to help you solve the problem.
Kind Regards
Juntame Customer Service Team
Still have not got my products and no…
Still have not got my products and no answers to my emails. No one answers the phone. Would have to think about ordering again for you.
Thanks
May 26, 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. Please contact us, and we will provide you satisfactory solution.
Kind Regards,
Juntame Customer Service Center
Taking way too long to get my product
Taking way too long to get my product. Order date was a week ago and it still hasn’t shipped. Very disappointed
May 25, 2023
Reply from Juntame.com
Hi,
Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated.
Kind Regards,
Juntame Customer Service Center
I ordered my stuff 8 days ago and it…
I ordered my stuff 8 days ago and it still haven’t shipped. Just says a label was made
May 24, 2023
Reply from Juntame.com
Hello,
I am very sorry to hear about your bad experience. We have explained the reasons and apologized to you via email. Your delivery is in the process of being delivered, please trust in Juntame that you will not be disappointed with the quality of our products. Again, we apologise and will contact you by email. We would be very grateful if you could understand.
Sincerely
Juntame Customer Service Centre
Corrected issue.
Giving them a three for now. I received order and the packing slip has one of the items crossed out. However they charged me the same day for the full order. They shipped the order 3 days later. Now remember they charged me in full for the entire order. I received no email indicating that I was going to be short an item. I received no refund. I emailed them at info and I attempted to file an issue with credit card. A different email was provided for customer service. I sent an email to the official customer service too. So then I came here and see half the reviews are for similar issues to mine. So I hope they don’t give new customers a discount. Then charge them full price and only send half the order bc or nothing at all, then do not respond to customers or refund or send the missing items. According to the official customer service, they reply within 24 hours. I’ll check and f resolved, I’ll update review.
Edit review. I was issued a refund for missing item. So upgrading review. Just weird I had to send pictures of invoice, like I didn’t provide them the receipt number. But overall they were actually very prompt. I used the email that was provided by my credit card company.
May 15, 2023
Unprompted review
Reply from Juntame.com
Hello,
Thanks for your feedback.
Any more light you could shed on what happened would be appreciated and help me to find the right solution moving forward. We will provide you satisfactory solution. Sorry for any inconvenience.
Kind Regards,
Juntame Customer Service Center
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