The quality of furniture we received is excellent and beautiful. The service in store was also incredibly helpful. We had to adjust our order and delay pick up, to which the store agreed to keep our f... See more
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Nice selection of furniture that matched our colour scheme. Luckily we needed furniture during the January sale period, so excellent reductions available. Unfortunately (hence 4 stars instead of 5... See more
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I speak English and at the counter the lady made efforts to make sure that she is able to communicate properly and give me good information Very transparent with all the details Always ready to he... See more
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We zijn direct en to the point zonder poespas geholpen om een nieuwe eettafel en stoelen te kiezen. Super behulpzame medewerker om ons te begeleiden in de keuze.
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Company details
Written by the company
Bij Juntoo vind je alles om jouw persoonlijkheid uit te drukken. Met een modulair, uniek assortiment meubelen naar jouw smaak en stijl. Kortom, je kunt je meubelen helemaal naar je hand zetten, want je kiest zelf de afwerking en de samenstelling. Je bent wie je bent, dus hier geen compromissen.
Contact info
Foreestelaan 84, 9000, Gent, Belgium
- +32 9 298 10 50
- hallo@juntoo.be
- juntoo.be
4.6
Excellent
15K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Juntoo
Dear Robert,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 20 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Reply from Juntoo
Excellent selection of premium…
Excellent selection of premium furniture with helpful, friendly staff.
I was especially pleased to find the store open on Sunday — a real convenience. The quality and variety of the pieces are outstanding, and the team is both kind and knowledgeable.
The only drawback is the additional €250 charge for delivery and lift service, which feels steep considering the investment you're already making in the furniture. Including this in the overall price or offering a more affordable option would make the experience even better.
That said, I still highly recommend the store for anyone looking for high-quality, stylish furnishings.
July 12, 2025
Reply from Juntoo
Non-existant customer service
We bought a dining table at Juntoo. The table itself is a bit pricey but of good quality. However, customer service is lacking. We have been in touch via email over an invoice related issue. From one day to another, all communicaiton stoppped. It has been months and several more emails from us, but Juntoo customer service is simply ignoring us.
July 12, 2025
Unprompted review
Reply from Juntoo
Hello Luc,
Thank you for your review and your interest in our selection. We're very happy you were able to make a choice and that you're satisfied with the quality of your table.
We're sorry to hear you haven't received a response to your questions. We understand that your question is currently being handled by the relevant department, but that communication has been lost somehow.
This is not what we intended. We've notified the relevant department so they can handle this as soon as possible and close this case for you.
This is certainly not the customer experience we want to offer you. We apologize for the delay.
We got very good help and advices
We got very good help and advices . Everything was super nice.
Thank you
July 5, 2025
Reply from Juntoo
I visited the store on Sunday morning…
I visited the store on Sunday morning with my husband. We were the only customers there, yet the service we received was unacceptable. The staff showed little interest in assisting us, and the responses to my questions were delivered with a condescending tone. This level of disregard for customer service is completely unprofessional and disappointing.We walked right out. Such a shame as the furniture itself is beautiful.
June 8, 2025
Unprompted review
Reply from Juntoo
Dear Tracy,
Thank you for visiting our store and for sharing your feedback.
We’re sorry to hear that your experience did not meet your expectations. We strive to provide professional and attentive service to all our customers, and we regret that this was not your impression.
As we’re not certain which team was involved during your visit, we kindly ask you to contact us directly at hallo@juntoo.be. This will allow us to follow up properly and ensure your feedback is addressed in the right way.
Very good recommendations
Very good recommendations, friendly and a good Price Level for high quality furniture.
May 31, 2025
Reply from Juntoo
Sofa and chairs
I ordered some chairs and a sofa from them and the service and the products were impeccable. Thank you! Mihai
May 19, 2025
Reply from Juntoo
bad customer service, delivery not as promised
Unfortunately, the delivery experience was extremely disappointing. The driver chose not to deliver the furniture to my front door and instead left everything in the garage. This included individual pieces weighing 60 kg, which I then had to carry up and down stairs.
What’s more frustrating is that the company requires full payment 10 days prior to delivery, leaving no room for recourse once issues arise.
It’s a shame, because I’d prefer to focus on the quality of the furniture itself, which is good. But the poor customer service has left me with a bitter overall experience. No answer to my email either. Sadly, service is just as important as product quality—and in this case, it fell short.
@Juntoo, regarding your reply - I had to go up and down stairs, because you delivered to the back entrance. If you were delivering to the front door, there would be no such issue.
Sadly, I see that you replied within 3 days publicly, but you haven't yet replied to my email which I sent a few weeks ago, and where you can read all the details about the delivery, with pictures. I also mention on my email that I am not looking for any compensation, as I am not intending on purchasing from you again.
My order number is SN 66956668
The point of this review is not to prevent other people from buying from Juntoo, because apparently I have nothing negative to say about the quality of your furniture, but to warn them instead, to be more careful with your services.
Indeed, you didn't meet my expectations, but most of all, you didn't meet your standards.
Kind regards,
Dimitris
April 25, 2025
Unprompted review
Reply from Juntoo
Dear Mr. Koultoukis,
Thank you once again for your message and for taking the time to share your experience, both by email and now via Trustpilot.
I just replied to your email a few moments ago, addressing the concerns you raised and providing clarification where possible. We truly regret that the delivery process left you with a negative impression, and we understand the importance of clear communication and professional service.
While we’re pleased to hear that you're satisfied with the quality of the furniture itself, we fully respect and take note of the remarks you shared regarding the delivery experience. Your feedback has been shared internally with our logistics team for further evaluation.
Please rest assured that your message did not go unnoticed—we appreciate the tone and the intention behind your review.
Kind regards,
High quality products and good service
Large showroom full of high-quality products displayed in many available variants. Great for getting inspired. Helpful and friendly staff.
April 26, 2025
Reply from Juntoo
Great designs and quality
Great designs, good quality and customers are received well 🙂
April 26, 2025
Reply from Juntoo
So far so good!
Have not received the furniture yet, but so far so good. Excellent cliente service and product excellent quality. Also nice to buy from a Belgium company.
March 31, 2025
Reply from Juntoo
The shipping time is insanely long
The shipping time is insanely long, 17 weeks!!!! They told us right before the payment which to me is a bit unprofessional because in their website and also their designer stated 12 weeks!
March 29, 2025
Unprompted review
Reply from Juntoo
Dear Amir,
Thank you for your feedback.
We truly understand your frustration regarding the delivery time. Please note that we always provide an estimated production and delivery timeframe based on the information available to us at the time of purchase.
Unfortunately, we are not in control of unexpected production or transport delays, which can sometimes extend the waiting period. For that reason, we always communicate an indicative timeframe rather than a fixed delivery date.
We apologise for any inconvenience caused and remain at your disposal should you have any further questions or concerns.
Kind regards,
no customer service
I ordered 4 chairs, one cannot be assembled. I sent a mail, one week later nothing. I sent another one, nothing. I called meanwhile but was on hold for a long time. After a couple of days I called again. They will send a technician on a certain day, two and a half weeks later, but they cannot say the time, so I have to wait inside all day long. Good luck with customer service. It's a pity because the products look nice. I was planning to buy a sofa too but I will not bother
February 26, 2025
Unprompted review
Reply from Juntoo
Hello,
We sincerely apologize for the inconvenience you have encountered. We fully understand your frustration with this situation, and we deeply regret that our service has not met your expectations.
We are aware of your frustration, and we are doing everything we can to find quick solutions to such situations.
We have taken note of your comments and are actively working to improve the way we handle your requests.
Your satisfaction is our priority, and we thank you for your patience.
No support response in case of defect
Design and overall OK, but the among the 6 chairs we bought 2 weeks ago, 4 were unstable (not all legs had the same length).
I tried to contact the quality department using various e-mail addresses on the packagand on the website, as well as via the online form, to no avail. I have refrained from using the chairs for 2 weeks to avoid stress on the wood...
Today, I resorted to grind the chairs feet myself but I find it unacceptable that clients have to fix the chairs themselves and that nobody answers support requests.
I cannot recommend that company..
February 8, 2025
Unprompted review
Reply from Juntoo
Hello Vincent,
Thank you for your review. We sincerely apologize for the late response. This is not the service we stand for.
We have received your email correctly and have responded in the meantime. Due to the busy period, the response took longer, although we understand that this was not obvious, given the instability of your chairs. This should not have been at the expense of your comfort.
We are happy to hear that you were able to repair the bases, although this is of course not the normal course of events.
We will contact you personally to be able to conclude this matter correctly, so that you can enjoy your beautiful purchase without any worries.
If you have urgent questions, you can certainly contact us by phone, so that we can take these types of priority situations for you.
If you have any questions, doubts or comments, we look forward to receiving your response. We will follow this up for you shortly.
very positive feedback
very pleasant welcoming, attentive and patient staff, very satisfied with the service
February 1, 2025
Unprompted review
Reply from Juntoo
Reply from Juntoo
Beste Sofie,
Bedankt voor je mooie review.
We zijn blij dat je onze collectie zo waardeert. Bij Juntoo streven we ernaar om een breed assortiment aan te bieden, met voor ieder wat wils, van tijdloos design tot modulaire ontwerpen die je helemaal zelf kunt samenstellen.
Mocht je nog vragen hebben of advies willen, aarzel dan niet om contact op te nemen met onze klantendienst. Ga naar onze homepage en kies rechtsboven voor 'Klantenservice'. Kies vervolgens het juiste onderwerp dat een webformulier opent, vul het in en stuur het naar ons op.
Graag tot een volgende keer!
Hartelijke groeten,
Caroline
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