“I had a mixed experience with Jupiter Health. On the positive side, the approval process was quick and easy, which was great. However, there was a delay with billing. The issue was on my end—a prob... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jupiter Health offers a great service. The Pharmacists respond fast and provide very good insight. The doctor assessment was also fast and professional. You can make changes to your order, you can cha... See more
I see the treatment I am currently receiving is super great plus the 40 mg of testosterone I take twice a week give me my mojo back. My muscle mass has increased 15% and I’m back scoring touchdo... See more
Decided to try it out and within 24 hrs got the medication. I never thought it’d be this quick (mind you I’m generally healthy and currently on the medication). All interactions were digital. Will be... See more
Company details
Written by the company
Jupiter is an innovative online platform reshaping healthcare access for Canadians. Our mission is to offer convenient access to tailored treatment plans from the comfort of home, addressing both chronic and acute conditions that affect patients' quality of life. By focusing on easily treatable conditions, patients can complete an online assessment specific to their needs. Our healthcare professionals review these assessments and prescribe appropriate treatments. Medication is then delivered to your door for free. We're proud to be the first platform to offer topical prescription treatments for Pain Management, helping more than 25% of Canadians dealing with pain.
Contact info
103-2727 Steeles Ave W, M3J 3G9, North York, Canada
- info@jupiter.ca
- jupiter.ca
3.7
Average
33 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and cheaper…
Excellent customer service and cheaper cost than elsewhere!
October 3, 2025
Unprompted review
Advertisement
Fast, reliable & cheap!
Fast, reliable service. My new go to online pharmacy!
October 10, 2025
Unprompted review
Jupiter health simplifies the process…
Jupiter health simplifies the process of getting treatment in a very compassionate effective and affordable way. Their customer service is excellent and very focussed on a positive patient experience. Regular follow up with you is very helpful short and focussed on your needs. I recommend them very highly.
October 3, 2025
Unprompted review
NO LIFE ON JUPITER
I have been to doctors in many countries and Jupiter Health must rate as the second worst. Their knowledge is no better than med.com (which several consulted while treating me). This is first and foremost a money making exercise and a scam. Many of them speak little English and this is a clear example of DEI hiring.
July 16, 2025
Unprompted review
Reply from Jupiter Health
Thank you for taking the time to share your feedback. From the details you’ve provided, we’re not sure this review is actually intended for Jupiter Health, as it doesn’t reflect how our services are structured or delivered.
That said, we take all concerns seriously and would be happy to connect directly to clarify or support you if you did in fact interact with our team. Please feel free to reach out to us at support@jupiter.ca so we can assist you.
Great results at great price.
Price is best out there! Also, overall experience is easy and fast
May 1, 2025
Unprompted review
Advertisement
Great service and follow up .9
May 20, 2025
Unprompted review
Best price, the tech nds work
Lowest price, but if you ever modify anything, their website sucks on mobile. I may try the low-dose-daily product again, but I'll pay more elsewhere for; hopefully, a superior-online experience.
April 11, 2025
Unprompted review
Reply from Jupiter Health
Thank you for your feedback. We’re really sorry to hear about your experience with the mobile site.
While we’re glad you found value in our pricing, we understand how frustrating it can be when the technology doesn’t meet expectations. Improving the mobile experience is already underway and remains a top priority for our team. If you're open to it, we’d appreciate any specifics you can share about what didn’t work — your input helps us a lot.
Even as we work to make the website more seamless, we want to assure you that our core clinical operations — from prescribing to dispensing — are rock solid. We have the infrastructure and team in place to deliver care to a high standard, and our dedicated support team is always available to make sure you’re fully taken care of.
If there’s anything else we can do to help, we’re here for you.
– The Jupiter Team
Very helpful and more affordable price 😃
November 25, 2024
Unprompted review
Jupiter Health offers a great service
Jupiter Health offers a great service. The Pharmacists respond fast and provide very good insight. The doctor assessment was also fast and professional. You can make changes to your order, you can change the term (1, 3 or 6 mo. supply), and more. The prices are much lower than the brand name medication. I'm still testing the medication and it's efficacy.
November 5, 2024
Unprompted review
Advertisement
Great great and great
Great great and great. Happy wide. Happy life. She's sore but ain't complaining. Building my self confidence again. Thx Jupiter
September 16, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.