Jurassic Bark Reviews 

Reply from Jurassic Bark

Apr 3, 2025

Hi Teresa,
Thank you for taking the time to leave your feedback, and we’re truly sorry for the frustration and inconvenience this has caused.

We’ve looked into your order and can see it was placed two days ago. The item you ordered is in stock, and under normal circumstances it would’ve been dispatched right away. We very rarely miss delivery deadlines, especially with that particular brand, so we’re extremely sorry we let you down this time.

We’re currently in the middle of switching to a new system to help improve our service and make shopping with us easier and more reliable. Unfortunately, in your case, the payment went through correctly but didn’t make it into our shipping system due to a technical glitch. This has only happened a handful of times, but of course even one missed order is one too many — and we can’t apologise enough.

Unrelated to your order, we’ve also experienced unexpected delays from one of our suppliers recently — something that hasn’t happened in many, many years of trading. That caused a knock-on effect with phone calls, emails, and a small avalanche of queries. As a tiny family-run business (just three of us), we’ve been working around the clock to get every issue resolved as quickly as we possibly can.

We completely understand your disappointment, and you’re absolutely right to expect better communication from us. Someone will be in touch with you directly first thing tomorrow morning to make sure we get this sorted.

We appreciate your patience more than we can say, and we’ll do everything we can to make it right.

Warm wishes,
The Jurassic Bark Team 🐾

Reply from Jurassic Bark

Apr 3, 2025

Hi Adrian,
Thanks for taking the time to leave a review. We’re genuinely sorry for the letdown with your order.

What happened here was a mix of bad timing and some behind-the-scenes changes on our end. One of our regular suppliers had an unexpected delay getting stock to us, which is incredibly rare for them. At the same time, we’ve been in the middle of switching over to a new system to improve how we manage orders, stock, and customer communication. Because we were between releases, we weren’t able to update the website properly with current stock levels, which led to your order going through when the item wasn’t actually available.

We completely understand how frustrating this must have been. Not receiving updates, having to chase us, and then being told the item was out of stock is not the kind of experience we ever want for our customers. Having to change your dog’s food unexpectedly is never ideal either.

The new system goes live this weekend, and we’re confident that things will get back on track from there. This past week has been one of those rare times where a number of issues all collided at once, and unfortunately it had a real impact on a number of our customers. We’re really sorry to have let you down.

Thanks again for your patience, and we hope we can show you a much smoother experience next time.

Warm regards,
The Jurassic Bark Team 🐾

Reply from Jurassic Bark

Apr 3, 2025

Hi David,
We’re really sorry again for how this played out. We know our customer care team has already been in touch, but we still wanted to acknowledge your review here too.

You’re right to be frustrated. You placed your order expecting next-day delivery, and we didn’t manage to fulfil that — which completely let you down, especially given the urgency. We also dropped the ball with communication during that time, and that’s just not good enough.

This past week has been an unusually difficult one for us. We’ve been transitioning to a new system behind the scenes, and a few glitches meant that some payments didn’t come through to our shipping system as they should have. On top of that, one of our main suppliers had unexpected delays, which is incredibly rare and unfortunately couldn’t have come at a worse time. Everything that could go wrong seemed to do just that — and it had a knock-on effect for a number of customers, which we’re heartbroken about.

We’re a small team and we care deeply about doing things right. This week has been far from our best, and we’re truly sorry that you were caught in the middle of it. With the new system going live this weekend, we’re hopeful this marks a fresh start.

Thanks again for your patience so far and for giving us the chance to make it right.

All the best,
The Jurassic Bark Team 🐾