staff were extraordinarily rude & abusive - & then refused to provide their names (a male & female member of staff) when asked to so I could raise complaint about them.
What shocking reviews. I must say I did receive some assistance to begin with. However, subsequent visits were beyond disgraceful - with one in particular being especially unpleasant & disturbing (wholly needlessly so). My experience was in Haarlem & I was facing enormous difficulties; despite them hardly ever being open & me waiting patiently, staff were extraordinarily rude & abusive - & then refused to provide their names (a male & female member of staff) when asked to so I could raise complaint about them. Their hostile & deeply unprofessional conduct almost caused a scene in the building, as another person waiting began angrily & aggressively screaming at me after becoming impatient. What a total nightmare.

Reply from Juridisch Loket







