Just Insure Reviews 

612
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and helpful staff, highlighting their professionalism and quick assistance. Many people find the service easy to use, appreciating the straightforward process for managing their insurance. Reviewers consistently report significant savings, noting the company offers very competitive and affordable rates. However, some customers also noted issues with pricing, experiencing unexpected rate increases or feeling overcharged for miles not driven. A few other people also felt that customer service was poor, describing interactions as lacking empathy, being unresponsive, or unprofessional.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many praising the affordability and savings, often... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent, helpful, and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the ease of use... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more


Company details

  1. #54 of 67 best companies in Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.2

Great

TrustScore 4 out of 5

612 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(612)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was power walking not driving when I…

I was power walking not driving when I got a post from just telling me that it charged me . I can walk pretty fast but if it happened this one time it makes me wonder how many times it's done it in the past and I just did not catch on to it .

January 6, 2025
Rated 5 out of 5 stars

Thank you

Thank you. The Just App and employees have helped me out a lot. When I need to add some money, they are there to help out. Thank you. Keep up the good work.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't find anything in my policy…

I couldn't find anything in my policy what happens when my balance reaches the $30.00 is that when you cacell my policy and report me to the mvd for no insurance I tried to put $20.00 towards my account which is more than enough to carry me for 3 days until my payday but you wouldn't accept anything less then $30.00 which I didn't have even though my payday was so close so I figured you have my $30.0 and I couldn't find anywhere to what happens when I go below $30.00 so I left a message telling you if you won't accept anything less than $30.00 then close my account and return my $30.00 asap so I can drop you and go find a different insurance carrier you see I never had reached the $30.00 balance and all your policy said if we didn't refill at $30.00 you report us to mvd so I said the hell with you cacell my policy and return my money now but lupita contacted me and explained to me my policy was good all the way to$1.00and then I had v7 day's to reload so if it wasn't for Lupita explaining it to me I was ready to leave she saved you one customer so you better give her a raise or a promotion cause I was ready to tell the world what a lousy stinking company you were so she was very polite and professional and I appreciate that and you know I get paid tomorrow and I still have $23.00 on my balance and yeah I'm going to put some money on my balance tell lupita I said thank you once again you know I wrote this already but I couldn't leave your app and it got erased let's hope it stays cause I'm not going to write this again well for Lupita I will do thank you

December 20, 2024
Unprompted review

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