I ordered and paid an item which suddenly went directly to their site and it was a different site. Upon explaining to the online chat about my problem, they helped and assisted me. I appreciate it and... See more
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I am a person who is not familiar with online shopping, but this shop with their agencies make it easy for me. Thank you so much to Casillas with his patience.
Once I got through to the online chat team they explained things very easily and have since made progress with my cancellation. Bob was great and helpful
I truly thank the Escalation Team on the sincerity and immediate resolve of my refund...... more goodwill to you and your team for being punctual in this regard. ricky garzon dizon manila, philipp... See more
Hasn’t replied to negative reviews
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What an untrustworthy company this is
What an untrustworthy company this is! They operate a scam in Cyprus conning people in the UK and although they are full of promises they have no intention of returning your money. BEWARE.
I would give minus stars if possible.
Great staff and very quick to respond
Great staff and very quick to respond
Emily was very helpful asistent
Emily was very helpful and there to assist.
Communication with Emily was fast and to the customer's satisfaction. My problem was solved very quickly. I am satisfied with my order.
Thank you very much
A big thank you to Marshal for being so…
A big thank you to Marshal for being so helpful and kind to help me with my request.
Very helpful and there to assist
Very helpful and there to assist, marchell was very helpful
Terrible company hijacked my account…
Terrible company hijacked my account when I was paying for parking and would only refund if I gave a positive trustpilot review!!!
Mr Alero is a helpful guy as he solved…
Mr Alero is a helpful guy as he solved my issue and i am very grateful to him thank you
Holding your refund to ransom
This is a company that will scam you out of your money. They are part of justshophome based at the same address in Cyprus (even though they try denying it, the contact details are the same for both companies).
July/August time I contacted them requesting my account be closed which I was told then that it was, now in December I'm being contact stating that they'd refund me and terminate my account if I was to leave a positive review on here. If they had nothing to hide they wouldn't need to hold a refund to ransom unless you leave a positive review.
Their customer support isn't supportive at all, they continually give you the run around with excuses. Then become unprofessional stating its your fault.
Now being sent emails stating that they have closed the account again, but would prefer this review changed for a positive one. If they'd closed the account when I first requested it they wouldn't be saying they'll close it now.
I was frauded and someone created an…
I was frauded and someone created an account without my knowledge.. the advisor helped me to get the account closed and my money refunded, very helpful
Good testing
Good service with great customer…
Good service with great customer service by Emily and Andy.
The customer service is great and was…
The customer service is great and was good at communicating and handling problems at a top notch level.
Fast
The customer service is excellent. Fast and approachable. The website is user-friendly. Thank you for the nice service!
They finally noted plus review,great…
They finally noted plus review,great thanks.How do I cancel my Account?
Scam company that hijacks login details…
A scam company that hijacks login details from apps, and before you know it, they have taken money out of your account. If this happens to you, please do not ignore it, as they will continue to take even more money. You will need to block them if you can, freeze your card, or report fraud on your card so the bank can change the card details. 'Updated.' They did send back a refund. However, that still doesn't negate the fact that their practices in order to get customers aren't fraudulent.
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