JustCall.io Reviews 

We’ve been using JustCall for 4+ years, and I can honestly say that working with Sid was the best experience I’ve had with JustCall Support.
Sid went above and beyond to not only answer my questions, but to really understand the reason behind them and what I was ultimately trying to accomplish. He took the time to make sure I had the information I needed and made the entire process feel easy and supported.

What stood out to me even more was that Sid followed up with me on Monday, after we had worked together on Friday, just to make sure I didn’t need any additional assistance. That level of follow-through and genuine care is rare and really made an impression on me.
Huge thank you to Sid for providing such an exceptional support experience. He is absolutely an example of what great customer support should look like!

Maurish helped me solve the problem I encountered very fast. There was no delay and everything was straightforward. Thank you!

Maurish went above and beyond to help us, resolving our issues.

Unfortunately, my experience has been extremely frustrating, especially considering how expensive this service is.
Their bot/app glitched and my porting request was never completed on time. I contacted support to make sure everything was okay, and I was told it was all good. It turned out they had actually overlooked the request. I had to follow up and advocate for myself five separate times before the porting was finally completed. Throughout the entire process, there was never even an apology.
The bigger issue is that these glitches can have a serious impact on a business. They don't always notify you in advance when something goes wrong, meaning you can potentially lose days of business operations because of an issue on their end. Despite that, they don't appear willing to offer any sort of credit or compensation as an apology for the disruption.
For the price you pay, I find this level of service and lack of accountability really disappointing. Technical issues can happen, but what matters is how a company handles them- and in my experience, the communication, follow-through, and customer service were simply not good enough.

Works well. Self serve for configuration and number selection. Great support when needed.

For example, we deleted some numbers by mistake, and Amulya solved it for me in a few minutes.

Easy to use, scalable phone system for my SaaS business. Inbound and outbound are totally covered, and an awesome support team. I had an issue with calls not ringing to my mobile app, and the support team had it fixed the same day and even scheduled a meeting to clarify any other questions I had. Sweet product, solid company

Pushya who helped me out throughput the process is very helpful and responsive. I truly appreciate it. I was not lost during the porting process the only delay is the confirmation but right after that everything went smoothly.

Things worked okay in production. I've got ten salespeople using it, and the app keeps logging them out every time they take the computer between home and work. That requires a two-factor or logs them out. That doesn't make any sense, and I brought it up with support, and they don't seem to care about fixing such usability bugs.

I can't have salespeople logged out every day and miss important customer and prospect calls. The product has all the check boxes but lots of glitches. They don't seem to be very interested in innovating and improving the product glitches, even though I'm taking time to give them feedback.

I had a great experience with the JustCall support team. They were extremely responsive, professional, and always available whenever I needed assistance. Every question I had was answered patiently, and the team took the time to ensure I fully understood the entire A2P 10DLC registration process.

They also helped clarify the confusion around our multiple JustCall accounts and explained why different phone numbers were appearing in our dashboards. Their walkthrough made the process much easier to understand, and they were happy to schedule a meeting to explain everything in detail.

Overall, the team was knowledgeable, supportive, and genuinely committed to helping. I truly appreciate their time, patience, and excellent customer service.

Sid was a really great help and very polite.

EXCELLENT JustCall experience with the support team. Sushil assisted me in setting up everything I had questions about and guided me to the areas I needed to understand. He then sent me "how to" docs for review after the call, so I would have the info for future reference. GREAT JOB by Sushil

The support staff are not good.
I had a Sales Dialer session running yesterday on my work laptop at the office. I had closed my laptop on the dispose call screen, and it meant that when I got home I couldn't continue dialing; I couldn't start a session on my home computer because the work laptop session was still active.
I tried resetting my password so it would kick me out of all other sessions, but it didn't work; the session was still live on my work computer.
I email the support staff asking if there's anything they can do, they take 40 minutes to respond and tell me they've escalated the issue.
I closed up shop for the night, got up this morning and went to the office.
Someone from their team had messaged me over night telling me 'you have a live session from your work laptop, you have to close that one'-- No sh*t!
It took them 4 hours to come up with that brilliant response, which if they knew how to read, would've been clear from my request in the first place.
"I'm sorry, there's nothing we can do" is also a valid response, but good grief, NO! we can't have that!!
Anyway, I came into the office today and I did dispose the call, so now everything is back to normal. I'm only writing this to tell you go with a different service, their system sucks, and their human support are worse than the AI assistant. I've had over 15 interactions with their support, but this one was the last straw. I can't with these guys. They're slow, confused, and worst of all, unhelpful.

Nabbee was very patient and very professional was able to solve the problem which was not easy. I appreciate his help def. need a pay raise

Nabeel and the team at JustCall are always helpful and thorough! Whether it's setting up a new phone agent, porting a phone number into JC, adjusting accounts or unblocking a country for callback, they are there to assist and support.

The worst experience I have ever had with a support team.

After I talked with them twice to be sure they could provide the services I need, no one told me what I was told today, after I bought a domain under their guidance in order to be able to create the account.

After I created the account, I got locked out for some "manual verification."

A support agent named Sushil told me that a website is mandatory to be able to use my account that I created without any restrictions after I bought a domain and email subscription. He said that I need to have a website with—and here he told me that the compliance team is subjective about this—traffic on it and followers on an official social media account and everything need to be organic in order to be able to use my account that I just created without restrictions.

For me, it sounds so ridiculous.

STAY AWAY FROM THIS COMPANY. IT'S NOT WORTH YOUR TIME AND MONEY.

Worst VoIP company that overcharges and refuses to let customer move to different vendors

We switched to JustCall after multiple sales meetings where I made one thing abundantly clear: I wanted to know every potential cost beyond the subscription.

I specifically asked:

Are calls truly unlimited?
What additional charges should we expect?

The salesperson assured me that our calls would be unlimited. The only additional costs he mentioned were international calls, which was perfectly reasonable.

What he didn't tell us was that there are numerous exceptions hidden inside their Fair Usage Policy that effectively mean our everyday business calls are not unlimited.

After signing the contract and porting our number, we started getting charged credits for regular business calls.

Only then were we shown a chart explaining that "unlimited" excludes things like:

Inbound calls to toll-free numbers
Calls forwarded to external numbers
Calls using routes costing more than $0.02/minute
Various other routing scenarios

Our situation wasn't some unusual edge case.

The sales rep knew:

We were porting a toll-free number.
We were forwarding one extension externally.
We explained exactly how we intended to use the system.

Despite knowing all of that, he never once mentioned that those calls would not be covered under the "unlimited" plan.

Instead, this critical information remained buried inside a lengthy Fair Usage Policy and a chart that we only received after questioning unexpected charges.

Calling something "unlimited" while excluding common business use cases is misleading. What's even more frustrating is that the salesperson had every opportunity to disclose these limitations because we specifically asked about hidden fees before signing.

Had we been told:

"Since you're using a toll-free number and external forwarding, those calls will incur additional credit charges,"

we could have made an informed decision or chosen another provider.

Instead, we were sold a product based on information that turned out to be incomplete.

The platform itself is fine, but trust matters more than features. I can't recommend a company that markets "unlimited" calling while failing to proactively disclose major exclusions that directly apply to the customer's stated use case.

If you're considering JustCall, read the Fair Usage Policy line by line before signing—and don't rely solely on what the sales team tells you. Ask them to identify, in writing, every type of call that will incur credits based on your exact setup. We did, and we still weren't given the full picture.

Maurish helped us port our number from our previous provider to Justcall. He's amazing and very helpful!

We added an additional phone number to our JustCall account, but JustCall did not issue an invoice at the time the number was activated. The invoice was created only at the end of the month, approximately two weeks later.

Before the end of that month, we had already removed the number because we no longer needed it. In other words, we used the number for only about two weeks, and by the time the invoice was generated, the number was no longer active on our account.

Despite this, JustCall charged us for an entire year simply because our main subscription was annual.

When adding an additional number, it is not made sufficiently clear that you may still be charged for a full year even if you remove the number before the invoice is issued. A reasonable customer could assume that an additional number can be disconnected when it is no longer needed without being charged for another full year of service.

What makes the situation worse is that after paying the annual charge, we cannot:

* restore the original number;
* apply the payment toward a different number;
* receive account credits for use within JustCall;
* or obtain a refund for the unused period.

We are therefore being charged for approximately one year of service for a number that we used for only two weeks and can no longer access.

Customer support did not provide any practical solution or reasonable compromise. JustCall should either clearly disclose this billing condition before an additional number is activated or allow customers to transfer the unused payment to another number, receive account credits, or restore the original number.

Based on this experience, I strongly recommend that businesses carefully review JustCall’s billing terms before adding any additional numbers to an annual account.

Dhruv and his colleagues are amazing! Always present and here to help. Enjoy working with them.