While I appreciate JustFab’s product and service. I have observed a significant increase in their prices. Furthermore, the introduction of a shipping fee is an unfortunate development. I sincerely hop... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The quality and the style of shoes really can use a more updated selection to trending styles and to live up to the 50 charge it's discouraging sending so much when you clearly see the actual cost for... See more
The prices have really gone up, I used to be able to buy a pair of boots for $39 including shipping. Now I am paying $49 and $15 in extra charges. I am going to cancel my subscription
Company replied
The fit is acceptable, though not very consistent. Some areas feel slightly loose. It's alright
Company details
About JustFab US
Written by the company
JustFab is the leading fashion-subscription ecommerce site and lifestyle fashion brand that offers members an engaging and personalized shopping experience.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
Contact info
800 Apollo St, 90245, El Segundo, CA, United States
- 866-337-0906
- justfab.com
3.4
Average
27K reviews
Replied to 37% of negative reviews
Typically replies within 24 hours
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Reply from JustFab US
Hello Mitchell,
Thank you for taking the time to leave a review. We're sorry to hear that you feel this way. Your concerns are important to us, and we take them seriously. We are committed to providing a positive experience for all our members. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Very confusing! Big Scam
Very confusing!! And embarrassing! I canceled my membership 2 yrs ago. Never used my credit. So since I had free 25 credits, supposedly, I started to use, it made me a member again! Added fees, now I’m sucked back in again!! Not happy at all! This is very deceptive! Beware!
August 16, 2025
Reply from JustFab US
Hi Mary,
We sincerely apologize for the confusion and frustration you've experienced regarding your membership and credits. We understand how disappointing it can be to feel misled, especially after canceling your membership two years ago and then unexpectedly being re-enrolled. Our Member Services Team will be contacting you immediately.
Best,
Kim
I ordered this kids jacket earlier…
I ordered this kids jacket earlier today with the intent of ordering 2 at the same size 2T.
BUT the order page did NOT give me that option. I called customer service and the system didn't allow him to order for me. So NOW... I had to put in another separate order for the second jacket and PAY ANOTHER SHIPPING FEE! The rep told me I wouldn't have to pay shipping due to JFs inconveniences but when I went to CHECK OUT... I WAS CHARGED THE SHIPPING FEE!!!!!! So unprofessional. I NEVER had any problems with this company till now! And I'm beyond irritated! Also the HOLD TIME on the phone is RIDICULOUS! How are you going to remedy these issues????
August 13, 2025
Reply from JustFab US
Hello Carla,
We genuinely appreciate your feedback, and we understand how frustrating it can be when things don’t go as planned, especially when it comes to ordering something special for your child. It’s disappointing to hear that the order page didn’t provide the option you needed, and that our Member Services Team was unable to assist you in placing the order for the second jacket. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
There should be a way for you to cancel…
There should be a way for you to cancel the order before it ships. I had to wait till someone called me back to cancel it, so I ordered it right and just cancelled the 1st order so they would get there in time.
August 12, 2025
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Available & Reasonable Pricing
Great Experience ..Reasonable Pricing and Wonderful Selection
August 10, 2025
Checking out
In business there is always room for improvement. The check out because of using another payment method proved a little differcult.
August 10, 2025
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While I appreciate JustFab’s product…
While I appreciate JustFab’s product and service. I have observed a significant increase in their prices. Furthermore, the introduction of a shipping fee is an unfortunate development. I sincerely hope that there will be no additional charges incurred for my upcoming purchase. Otherwise, I will be compelled to unsubscribe from their services.
August 3, 2025
Reply from JustFab US
Hi Anna Maria,
We truly appreciate your feedback and understand your concerns regarding the recent price increases and the introduction of shipping fees. We want to assure you that we are committed to providing our valued members with quality products and services at competitive prices. Our Member Services Team will be contacting you right away.
Best,
Kim
I did a web chat with an agent a few…
I did a web chat with an agent a few minutes earlier about my billing, today 8/3/2025. I appreciate the issue was resolved and my VIP credits applied to the order. No longer the full bill. I am very happy with the order placed. Usually, I get run-arounds with other consumer web chats. But this one seems to have been resolved, expediently. Thank you!
August 3, 2025
Adding a tariff when you should absorb…
Adding a tariff when you should absorb it is a problem but to also charge taxes on top of the tariff is outrageous!
August 3, 2025
Reply from JustFab US
Hello Mel,
Thank you for taking the time to leave a review. We're sorry for the confusion about the tax/tariff fees. We understand that added charges should be clear and transparent when checking out. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
GREAT CUSTOMER SERVICE The customer service representative…
The customer service representative that helped me with my issue was kind, knowledgeable, and went to work immediately to solve my problem. I have been assured everything will be taken care of.
August 2, 2025
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New Expired Credit Policy is a Joke
I was a loyal JustFab member for over 10 years, but their recent practices have completely lost me. They now expire VIP credits and claim to send reminders, but never received any. They are quick to charge your card but don’t give a fair chance to use the credits you’ve paid for—offering only a token $10 instead of reissuing them.
Losing a long‑time customer over a few hundred dollars speaks volumes. In today’s market, there are plenty of competitors with better products, fairer policies, and real appreciation for loyalty. If you’re too busy to monitor your account constantly, stay away from this company.
July 30, 2025
Unprompted review
Reply from JustFab US
Hello Mel,
Thank you for sharing your thoughts with us. We truly appreciate your loyalty over the past 10 years, and we’re truly sorry to hear about your frustrations with our new expired credit policy. We understand how disappointing it can be to feel that your loyalty isn’t being recognized, especially when it comes to the credits you’ve earned. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Ordered Hat from Facebook Link
Ordered Hat from Facebook Link, 2 months later nothing. the company support just tells me to be patient, its coming. Tracking literally states Status Not Available. Scammers.
June 3, 2025
Unprompted review
Reply from JustFab US
Hello Derek,
We're sorry to hear about the frustration you’re experiencing with your order. Waiting for two months without updates can be really upsetting. Please know that we take these concerns seriously. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
Love love love the kids line…
I have been using JustFab and JustFab kids for about 5 years. The clothes are all good quality, and true to size. The kids clothes and shoes are amazing. Great quality and plenty to choose from. I have purchased new outfits for 4 Grandchildren and they love wearing and showing off the JustFab kids line.
July 30, 2025
Reply from JustFab US
Hi Wallace,
We understand that encountering difficulties during the checkout process can be frustrating, and we sincerely apologize for any inconvenience this may have caused. Our Member Services Team will be contacting you immediately.
Best,
Kim
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Very disappointing as most of what I…
Very disappointing as most of what I had selected "Not available for international shipping"
July 24, 2025
Reply from JustFab US
Hello Darlene,
Thank you for reaching out and sharing your concerns with us. We understand how disappointing it can be to find that many of the items you selected are not available for international shipping. We strive to provide a wide range of products to our members, and we regret that fell short in this regard. We’ll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
It was very easy to navigate through…
It was very easy to navigate through pages. Very upfront about cost.
July 17, 2025
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