Within half an hour of realising we had a problem with our cold water tank and ballcock and sending requests for assistance via Checktrade I received a reply from JustFix, saying that Shane was nearby... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've trusted BoilerPRO/JustFix with my boiler service for the past 8 years and I'm very happy with the service. They've taken good care of my boiler, never had any issue with it. The same gas engineer... See more
Company replied
Once again an excellent job. Taps replaced and a new shower screen installed. Michael was on time. Worked hard and was thorough and thoughtful through out. Highly recommended and efficient Company. Ve... See more
Company replied
Michail arrived to service our boiler and gas fire a routine maintenance call. He was polite and carried out his work in a timely and diligent manner. He left the area clean and tidy. I have used... See more
Company replied
Company details
About JustFix
Written by the company
Welcome to JustFix! Your home’s new best friend and a simple way to manage home repairs and maintenance. We offer peace of mind and a whole new approach to home repairs by seamlessly bridging the gap between homeowners, tenants, landlords and an array of certified tradespeople.
We provide tradespeople you can rely on, no matter the job. We take away the stress and can transform the way you manage and maintain your living spaces. Our JustFix promise means that all fixes have a 12 month guarantee which means what we fix, stays fixed.
We can fix just about anything around the home from electrical, plumbing and white goods repairs to handiwork, locksmith services, and many more. If you have a pressing emergency or an odd job that’s been lingering on your to-do list, JustFix is here to help.
Services
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- 020 8126 6222
- mail@justfix.app
- justfix.app
4.4
Excellent
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Engineer that was sent went above and beyond to solve our problem with our gas hob. So grateful.
October 7, 2025
Unprompted review
Reply from JustFix
Dear Zoe,
Thank you very much for taking the time to leave us such a glowing review!
We are very pleased to hear that you had a great experience with JustFix and your fixer went above and beyond for you. It is really music to our ears, so thank you.
We really appreciate the the five stars and look forward to helping you with all your home maintenance needs in the future.
Best wishes,
JustFix Customer Care Team
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Once again an excellent job
Once again an excellent job. Taps replaced and a new shower screen installed. Michael was on time. Worked hard and was thorough and thoughtful through out. Highly recommended and efficient Company. Very impressed
October 6, 2025
Unprompted review
Reply from JustFix
Dear Julian,
Thank you very much for taking the time to leave us such a wonderful review.
We are so happy to hear that you had a great experience with JustFix and that Michael was punctual, professional and thoughtful. Thank you so much for your valuable feedback.
Thanks again for the the five stars and the glowing recommendation. We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Quick response
Quick response
The workman was very friendly and knew what he was doing
September 28, 2025
Reply from JustFix
Dear Mrs Burman,
Thank you very much for taking the time to leave us such a wonderful five star review.
We are so happy to hear that you had a great experience with JustFix, that your fixer was professional, friendly and knowledgable. This is exactly what we want and expect for you as a valued customer.
Thanks again for the the five stars! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Rip off!!!!! Go somewhere else!!!!
I only put one star because it won’t let me write a review otherwise. However if I could do -100 stars I would.
Take my advise and trust me go elsewhere. I asked an electrician to move two plugs, she came and looked at it and was talking a load of electrical talk making the job sound like she was going to rewire the whole house. I was then quoted £510 + VAT.
So I asked someone on task rabbit and they came the next day and charge £96. £16 of that was because I had to pay for the parking.
I told them to cancel the appointment and they still charged me £120 call out fee. Pathetic if ask me.
This place is a rip off save your money and go elsewhere!!!!!
Don’t say I didn’t warn you.
Your welcome 😊
September 29, 2025
Unprompted review
Reply from JustFix
Dear Ms King,
Thanks for taking the time to speak with me today. I hope that our conversation provided full clarity regarding the disparity in estimated costs. We apologise for the miscommunication.
Many thanks for agreeing to amend your review and for your understanding in this matter.
We are sorry we have not been able to help you in this instance, but hope you will consider JustFix in the future.
Very best wishes,
JustFix Customer Care Team
Great service from professional people
Great service from professional people. Plumber sourced for us was polite, efficient and tidy worker. Will definitely recommend and use them again.
September 24, 2025
Unprompted review
Reply from JustFix
Dear Alison,
Thank you very much for taking the time to leave us such a glowing review. It is so wonderful to receive your feedback.
We are very happy to hear that you had a great experience with JustFix overall, and that your fixer was professional, polite, efficient and tidy. This is exactly what we want and expect for you as a valued customer.
Thanks again for the the five stars and the recommendation. We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
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Would definitely use JustFix again
Would definitely use JustFix again. Ease and efficiency from the outset.
October 2, 2025
Unprompted review
Reply from JustFix
Dear Melanie,
Thank you very much for taking the time to leave us such a glowing review.
We are very happy to hear that you had a smooth and efficient journey with JustFix and you would use us again. This is exactly what we want, and expect for you as a valued customer.
Thank you for the the five stars! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Reply from JustFix
Dear Victoria,
Thank you very much for taking the time to leave us such a fab review.
We are so happy to hear that you had a professional and efficient service with JustFix. This is exactly what we want, and expect for you as a valued customer.
Thank you for the the five stars! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Great service and communication
Great service and communication. Very happy with the repairs. Highly recommend.
October 1, 2025
Unprompted review
Reply from JustFix
Dear Alexandra,
Thank you very much for taking the time to leave us such a fantastic review.
We are so happy to hear that you had a great service from JustFix and that the repairs were carried out to a high standard. This is exactly what we want, and expect for you as a valued customer.
Thank you for the the five stars and the recommendation! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Great experience from start to finish.
Great experience from start to finish.
September 10, 2025
Unprompted review
Reply from JustFix
Dear Emma,
Thank you very much for taking the time to leave us such a fab review.
We are so happy to hear that you had a great experience with JustFix from start to finish. This is exactly what we want, and expect for you as a valued customer.
Thank you for the the five stars! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
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Lucy Bingham
I had the pleasure of working with Lucy Bingham at JustFix, and I honestly cannot fault her, she was absolutely fantastic.
We had been experiencing some issues and delays with JustFix, which I escalated, and Lucy immediately stepped in to help. We were dealing with a particularly stressful gas issue, and Lucy not only completely understood the urgency but also worked tirelessly to ensure one of her contractors was on site for two full days to complete the works without delay.
Throughout the process, Lucy kept me constantly updated and worked so closely with her contractor that she knew every detail of what was happening. Her professionalism and clear communication reassured both me and my tenant that everything was under control and in capable hands.
Thank you so much, Lucy, your support really made all the difference!
September 25, 2025
Unprompted review
Reply from JustFix
Dear Stacey,
Thanks so much for taking the time to leave us such a wonderful review.
We are over the moon to hear you enjoyed working with Lucy, she really is an integral member as leader of the team, and a true asset. Lucy works extremely hard to provide the best, most professional support for our customers. Thank you for your feedback and highlighting this.
We are so glad you, and your tenant, were happy with the service you received and throughout the job you were reassured and felt in safe and capable hands.
Thank you very much for the 5 stars! We hope you will think of us in the future for all your maintenance needs.
Very best wishes,
JustFix Customer Care Team
I am disappointed with the service
I am disappointed with the service provided. Although an engineer came to fix the issue, the boiler and hot water stopped working again just one hour after the repair. I contacted the company to request a follow-up visit, as the work is covered under a 12-month guarantee. However, I was told I would need to pay again, which I find unacceptable given that the problem was not properly resolved in the first place. I expected better service and support under the terms of the warranty.
September 24, 2025
Unprompted review
Reply from JustFix
Dear Bartlomiej,
Thank you for sharing your feedback. We’re sorry to hear that you’ve been left frustrated; that’s never the experience we want our customers to have.
On the first visit, our engineer was able to get your boiler up and running again, but due to its age and condition, a separate issue appeared afterwards. Because this was unrelated to the original fault, the return visit was classed as a new job rather than a recall.
That said, we really value your custom and would love the chance to put this right. If you’d like, please get in touch with our office on 0208 1266 222, so we can discuss the next steps and agree the best way forward.
We look forward to hearing from you.
Best wishes,
JustFix Customer Care Team
Routine maintenance call
Michail arrived to service our boiler and gas fire a routine maintenance call. He was polite and carried out his work in a timely and diligent manner. He left the area clean and tidy. I have used this company for several years and have always found they provide good service.
September 22, 2025
Unprompted review
Reply from JustFix
Dear Hilary,
Thank you very much for taking the time to leave us such a glowing review.
We are so happy to hear that the work carried out by Michail was to a high standard and he was polite, diligent and tidy. This is wonderful news and exactly the experience we want and expect for you.
Thank you for the the five stars! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Reply from JustFix
Dear Tim,
Thank you very much for taking the time to leave us a glowing review. Your feedback is so important to us at JustFix.
We are so happy to hear that the work carried out by your Fixer was to a high standard and he was polite and knowledgeable.
Thanks for the the five stars! We look forward to helping you in future.
Best wishes,
JustFix Customer Care Team
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Carried out work to high standard and…
Carried out work to high standard and worked through access issues without complaint
September 10, 2025
Reply from JustFix
Dear Jo,
Thank you very much for taking the time to leave us such a glowing review. Your feedback is so important to us at JustFix.
We are super pleased to hear that the work carried out by your Fixer was to a high standard and access issues were overcome with ease.
Thanks for the the five stars! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
The general maintanance was so good and…
The general maintanance was so good and proffessional and was able to fix my issues to great standards
September 8, 2025
Reply from JustFix
Dear Joseph,
Thank you very much for taking the time to leave us such a great review. Your feedback is so important to us at JustFix.
We are super pleased to hear that the work carried out by your Fixer was to a high standard, you received a professional service and your fix was exemplary.
Thanks for the the five stars! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
I would highly recommend JustFix .Great…
I would highly recommend JustFix .Great customer service and fixed the job in a timely manner .will be using again :)
September 6, 2025
Unprompted review
Reply from JustFix
Dear Kelly,
Thank you very much for taking the time to leave us such a glowing review. Your feedback is so important to us.
We are super pleased to hear that you received exemplary customer service from our dedicated office team, and that your Fixer was competent and worked well in a timely manner. This is the level of experience we expect and want for you.
Thanks for the the five stars and the recommendation, it means a lot. We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
They clear on priceswere clear and efficient on the…
They were clear and efficient on the pricing great service would use them again
September 4, 2025
Unprompted review
Reply from JustFix
Dear Nita,
Thank you very much for taking the time to leave us such a great review. Your feedback is so important to us.
We are very pleased to hear that you received great service from JustFix and that you found the whole process clear, straightforward and efficient.
We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
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Your technician was polite & seemed to…
Your technician was polite & seemed to have fixed my dishwasher problem on the Wednesday, and Thursday I was able to do a full was. Come Friday I was presented with the same problem & no chance it will be fixed before Tuesday....with no guarantee it will be.
& I have just seen the date of the'experience' it is wrong & I object strongly to the Americanism
August 25, 2025
Reply from JustFix
Dear Mrs Chilvers,
Thank you very much for taking the time to leave us a review. We are very pleased that your Fixer was polite, this is invaluable feedback for us and we are glad you had a positive experience.
We are sorry the problem reoccurred within 48 hours. Thankfully your fixer was able to re-attend promptly on Tuesday, following a very busy bank holiday weekend, and ascertain that the dishwasher is working as it should.
Unfortunately, we have been unable to contact you via phone, for our routine follow up service, since Tuesday despite numerous attempts to get in touch. We would very much like to speak to you to check that your dishwasher is still currently working to to your satisfaction.
We would also love to clarify what you describe as an "Americanism"; just so we can rectify anything our end that is incorrect. Please do not hesitate to contact us at the office on 0208 12 66 222.
We look forward to hearing from you.
Best wishes,
JustFix Customer Care Team
Fixer was very competent
Fixer was very competent . Polite and eager to help with everything. Very pleased with the whole experience.
August 21, 2025
Unprompted review
Reply from JustFix
Dear Colette,
Thank you very much for taking the time to leave us such a glowing review. We are so pleased to hear that your Fixer was competent and professional and that you are very pleased regarding your whole experience with JustFix overall.
Thanks for the the five stars! We hope you will think of us for all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Reply from JustFix
Dear Sheena,
Thank you very much for taking the time to leave us such a great review. We are so pleased to hear that you received an efficient and helpful service from our team.
Thanks for the the five stars! We hope you will think of JustFix for all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
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