Oh wow, i never expected a reply from the escalation team, Alero is his name, not to mention a refund? This is what I call customer service.... kudos to your company. I am a retired senior and havel... See more
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I kept asking for help through customer support by email but no clear and precise reply. However in my last attempt I tried Chat functionality. MASON finally did resolve my issue which was simple. I w... See more
The last agent I spoke to showed very little empathy. I felt that this agent was just going through the motions and did not really want to help me. Fortunately, Kai, the escalation manager "saved t... See more
Everything went smooth and quickly, Thank you, Escalation Team
4.2
Great
280 reviews
Hasn’t replied to negative reviews
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I am thankful that Jamal replied very…
I am thankful that Jamal replied very quickly. Thank you so much
March 20, 2025
Unprompted review
It's easy to contact someone who can…
It's easy to contact someone who can help You solve problema
March 5, 2025
Unprompted review
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