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JustGiving Reviews 7,625

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers had a great experience with this company. Customers generally find the platform easy to use for setting up fundraising pages and managing donations, appreciating the motivation and updates provided. Many people highlight the convenience of the service for collecting sponsorship money and the quick processing of payments. However, some people were dissatisfied with the payment system, specifically the additional charges or "tips" that are often added to donations. Reviewers felt these charges were excessive, not clearly communicated, and difficult to opt out of, leading to frustration and a perception of hidden fees. Some also found aspects of the website, such as image inclusion or the search engine, to be less intuitive or problematic.

What people talk about most

User experience

People report positive experiences with user experience. Many customers found the platform easy to use for... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the platform superb, easy to... See more

Payment

Clients share negative opinions on payment, primarily due to unexpected charges and hidden fees. Many... See more

Price

Reviewers highlight negative aspects of price. Many customers express dissatisfaction with what they perceive... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the excellent support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have used just giving for several years however getting a bit annoyed about the extra payments being added on when people give me cash and I add it to my account I end up getting charged. I have paid... See more

Company replied

Rated 4 out of 5 stars

Justgiving is very good overall, but the annoying thing is getting constant emails saying I have reached this or that badge and keep going, etc. I know what I have to do and I appreciate that the badg... See more

Company replied

Rated 4 out of 5 stars

Easy to set up, good on going motivation for achieving targets. Feel part of a bigger group. You can see how you are doing with others fundraising within the same campaign. You can write a daily upda... See more

Company replied

Rated 4 out of 5 stars

Overall pretty easy to use, for me and for the donors. However, I did not like that it was too easy for people to end up paying the extra Just Giving fees. I had a few older (non-techy) donors who u... See more

Company replied


Company details

  1. Technical Service

Written by the company

The world’s most trusted online platform for giving. We help amazing people like you raise more money for the causes you care about. Back in 2000, JustGiving.com began with one simple goal – to enable charities to receive donations online from anywhere in the world. Fast forward 25 years, over £7 billion has been raised for good causes in almost every single country in the world.


Contact info

Do something incredible today

Online fundraising for the people and charities you love.

4.1

Great

TrustScore 4 out of 5

8K reviews

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Rated 5 out of 5 stars

Excellent service

Just giving made it easy for the donation collection, so those who genuinely wished to sponsor me were able to do so when they wanted instead of my having to hound anyone who said they would sponsor. It also took the pressure away.
This was my first experience of the justgiving service, it has been a very one. Thank you.

May 9, 2026
Rated 5 out of 5 stars

I set up a fundraising page on…

I set up a fundraising page on JustGiving when I signed up for a 15K Tough Mudder to raise money for Action on Preeclampsia. The fundraising page was very easy to set up, comms were great, and donors had a very smooth experience. I like how I was constantly kept up to date with donations, and how donations were sent to Action on Preeclampsia on a weekly basis. Highly recommended!

May 23, 2026
Rated 3 out of 5 stars

It’s fine for fundraising

It’s fine for fundraising. Too many emails about earned badges which aren’t useful, and having to click links to view donations. Wording in some emails felt like they were pressurising me to do more than I was already doing. The website isn’t very accessibility friendly and it’s not easy to find the things that are needed they are hidden under several headings.

May 24, 2026
Rated 4 out of 5 stars

It makes fundraising much easier and…

It makes fundraising much easier and avoids any suggestion that the fundraiser may not pass on to the charity the money given by donors. But I would like a better means of thanking donors through the system as you must have their contact details.

May 24, 2026
Rated 5 out of 5 stars

It’s in the name 👍

Perfect way to raise money for chosen charities. Easy to set up . The feedback on how your money’s are doing is great . Very helpful , straightforward and reliable. Always use Just Giving , I would 100% recommend 👍

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

proactive

proactive, reminders to get message out there again and this proved pivotal in getting me over the 1k mark.

May 23, 2026
Rated 4 out of 5 stars

Getting started for Fundraising...

Setting up a page via link from Charity easy. A few instances, where it takes a few minutes to familiarise navigating page set up. I made a spelling mistake and was told it could not be edited, which was annoying not to be able to alter.
The email reminders were useful, but could be overwhelming. There is a limit to how many times a prompt to ask friends to donate becomes forceful. I had to ignore many.
I didn't find it needed to be on a score board for my fund raising. My total was as it could be, and comparing with others can be disheartening.
Payment for donatees easy. Nice to get messages. I found updating a little tricky, but did get my end of challenge,thank you, posted.
Over all a very good site to use. It was nice to be encouraged on, especially when raising money for deserving causes

May 24, 2026

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