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JustGiving Reviews 

8,265
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the platform easy to set up and use for fundraising, appreciating the straightforward process. Many people highlighted the excellent service, including helpful support and regular updates on donations, making their overall experience very positive. However, some customers also noted concerns regarding payment, specifically the default 'voluntary' tip or admin fees that were not always clearly visible to donors. A few other people also felt that withdrawing funds could be complicated, and the website sometimes presented navigation challenges or bugs, making it difficult to find their own pages.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to set up, use,... See more

Website

Clients share ambiguous opinions on the website, with many reviewers finding it easy to set up and navigate... See more

Payment

Reviewers mention negative feedback about payment, with many expressing frustration over hidden fees and... See more

Service

Users describe positive interactions with service, finding it an efficient and simple way to raise money for... See more

Price

Consumers find price to be a source of dissatisfaction, primarily due to unexpected additional charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website easy to use, with lots of options to remain partially or totally anonymous if you wish when giving. Setting up a justgiving page for raising money was also easy. The slight disappointment is... See more

Rated 4 out of 5 stars

It's an easy and safe way to raise money, it's shows the people that donate what the money is being raised for and that it's being spent correctly. Communication is on the whole very good. The only... See more

Rated 4 out of 5 stars

I was glad to have the chore of fundraising taken out of my hands but I didn’t feel there was any connection between JustGiving and Race for Life. They kept nagging me to start fundraising when I had... See more

Rated 5 out of 5 stars

Easy to set up at the start. Prompt notification of donations. Easy access to fundraising page. Regular updates on progress etc. Only downside for me is the amount added to the donation for admin etc... See more


Company details

  1. Technical Service

Written by the company

The world’s most trusted online platform for giving. We help amazing people like you raise more money for the causes you care about. Back in 2000, JustGiving.com began with one simple goal – to enable charities to receive donations online from anywhere in the world. Fast forward 25 years, over £7 billion has been raised for good causes in almost every single country in the world.


Contact info

Do something incredible today

Online fundraising for the people and charities you love.

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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4.3

All reviews

(8,265)

1,296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

IT Technophobe

For someone of the older generation I am not very good with IT technology. However I found the just giving page easy to navigate and completed what I needed to do with no problem.

July 25, 2026
Rated 4 out of 5 stars

Had problems adding member to Team Page

Easy to sign up and share my fundraising page. I did have a problem adding one member to my team page however which was never solved. I myself also could not join a team page on a previous fundraising event. Would be great if this could be explained.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Just Giving page is so helpful when you…

Just Giving page is so helpful when you are raising money. The page is easy to set up. It is easy to share with friends & family. You don’t need to worry about anyone giving you money by hand. I would definitely use them again!

July 24, 2026
Rated 3 out of 5 stars

The added tip isn't clear at checkout

I think the just giving idea is really good and helps raise money for some excellent causes.
One thing I strongly disagree with and something that I've been caught out with is the tip that just giving add on for themselves. I warned people giving sponsorship that this is what just giving do.
The organisation should ask if sponsors would like to add a tip not just automatically add it on. I've heard a lot of people including myself say that they checked out at the end without noticing the added on tip.
This needs to be changed. People need to be asked.
A just giving page is a brilliant way to raise money, just a bit naughty to add that bit.

July 25, 2026
Rated 5 out of 5 stars

Happy ap

The app was so easy to use and it kept me up to date with the amounts of money raised also you don't have to deal with any of the donated money

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to set up at the start

Easy to set up at the start. Prompt notification of donations. Easy access to fundraising page. Regular updates on progress etc. Only downside for me is the amount added to the donation for admin etc (this can be adjusted). Otherwise I can recommend this site.

July 26, 2026

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