Website refused to accept any of my details though I tried for several days. I phoned and a lovely helpful lady called Tendai sorted me out, she had to check we cd have a twin room not a double be... See more
Company replied
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Review summary
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What people talk about most
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Booked by phone, I spoke to a lady called Kelly she was so lovely, helpful and efficient went through everything making sure I understood then asked me if I had any questions felt reassured booking wi... See more
Company replied
Whether it is for a long weekend or a week long holiday Just Go are very good value for the cost. The coaches are comfortable, the drivers are helpful and friendly and the hotels are pretty reasonabl... See more
Company replied
We had a super holiday as usual when using JustGo. Nothing was too much trouble for Damien our driver. The hotel was lovely and a really good choice of food offered.The room was clean and welcoming an... See more
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Company details
About Just Go Holidays
Written by the company
Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.
To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.
From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.
We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.
We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.
The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.
Written by the company
- Easy journeys, handled properly
- We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.
Contact info
1st Floor, 111 High St, GL50 1DW, Cheltenham, United Kingdom
- 0333 234 2010
- customerservices@justgoholidays.com
- justgoholidays.com
4.4
Excellent
21K reviews
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My experience still waiting
Very helpful on the telephone slow getting paper work out
Still waiting for paperwork
August 25, 2026
Reply from Just Go Holidays
Dear Mr Pryke, Thank you for your feedback. We’re pleased to hear you found our team helpful over the telephone. We’re sorry to hear there was a delay with your paperwork and appreciate you sharing your experience with us. Regards, Jani
Customer service was excellent
Customer service was excellent. Very helpful and friendly.
September 1, 2026
Reply from Just Go Holidays
Hi Elaine, We're delighted to hear that our customer service was excellent and that you found our team to be very helpful and friendly. Thank you for your positive feedback! Regards, Jani
Excellent from start to finish
Excellent from start to finish, pick up was on time, driver was friendly and helpful, hotel was beyond expectation food included was excellent, for the price paid can't fault anything
August 12, 2026
Reply from Just Go Holidays
Hi Dawn, We're so pleased to hear that your experience was excellent from beginning to end. It's wonderful that the pick-up was on time, and that you found the driver friendly and helpful. We're also delighted that the hotel and included food exceeded your expectations, and that you found it great value. Regards, Jani
Was very good except no leg room on the…
Was very good except no leg room on the coach.
February 15, 2026
Knowledge of assistant....
August 31, 2026
Reply from Just Go Holidays
Hi Pamela, Thank you for your feedback. We’re pleased to hear you were happy with the knowledge and assistance provided. We really appreciate you taking the time to share your experience with us. Regards, Jani
Reply from Just Go Holidays
Hi Sylvia, We are so pleased to hear that everything was explained clearly and that your call was answered promptly. Thank you for your positive feedback! Regards, Jani
Whilst til awaiting more details so far…
Whilst til awaiting more details so far I am pleased with your service. I await collection details. I would like to be considered for a left hand side seat, next to a window if possible. I await further details from yourselves. Mrs Janet Watson.Ref. C211892
August 24, 2026
Reply from Just Go Holidays
Dear Mrs Watson, Thank you for your feedback. We have added your request for a left-hand side window seat to your booking, and this will be considered when seats are allocated. Further collection details will be provided closer to your departure date. Regards, Jani
Reply from Just Go Holidays
Hi Hils, We are so pleased to hear that you always have a good booking experience when you call us. Thank you for sharing your positive feedback! Regards, Jani
Very straightforward
August 31, 2026
Reply from Just Go Holidays
Hi Di, Thank you for your feedback. We’re pleased to hear you found the process very straightforward and really appreciate you taking the time to share your experience with us. Regards, Jani
A bit of a wait to speak to someone on…
A bit of a wait to speak to someone on phone but not excessive. The lady who took my call was very professional and friendly.
The booking was straight forward and all my questions were answered with additional information included
No complaints at all
August 31, 2026
Reply from Just Go Holidays
Hi Diane, We're so pleased to hear that despite a short wait, our team member was professional and friendly. It's wonderful that your booking was straightforward and all your questions were answered thoroughly. Regards, Jani
Reply from Just Go Holidays
Dear Mrs Hayward, Many thanks for your positive review. We are so happy to hear that our team was helpful and friendly. Regards, Jani
Clean rooms, great staff.
Hotel was a little tired but the rooms were very clean and the staff were absolutely lovely. Our driver, Rob, was amazing, so friendly and went out of his way to help and be clear about pick up times.
August 31, 2026
Reply from Just Go Holidays
Hi Sue, We're delighted to hear you found the rooms very clean and our staff absolutely lovely. It's wonderful to know Rob, your driver, was amazing, friendly, and helpful with pick-up times. We appreciate your feedback regarding the hotel. Regards, Jani
Reply from Just Go Holidays
Hi Philip, We're so happy to hear that our staff provided such helpful service. It's wonderful to know they made your experience better. Thank you for sharing your positive feedback! Regards, Jani
only good thing about our trip was…
The only good thing about our trip was the food in the hotel the hotel our room had cleaning issues and was very noisy at night until 2/3 in the morning and the the place we wanted to go to the driver never took us there and that was whitstable we were a mile and a half away very disappointed u have emailed yourselves and had no response
August 10, 2026
Reply from Just Go Holidays
Hi Stephen, We're so pleased to hear that our staff were friendly and our drivers were good. Thank you for sharing your positive feedback with us! Regards, Jani
From start to finish drivers were…
From start to finish drivers were helpful friendly polite .Accommodation and excursions were good for the price paid better than expected .Met and made friends with others ( still in touch ) Enjoyed and will definitely be booking other holidays.
August 31, 2026
Reply from Just Go Holidays
Hi Mary, We're so pleased to hear that our drivers were helpful and friendly, and that the accommodation and excursions exceeded your expectations. It's wonderful that you made new friends and enjoyed your holiday so much that you'll be booking with us again! Regards, Jani
From start to finish
From start to finish, our driver was very friendly and always on hand to let us know about our journey & excursions making it a very enjoyable holiday.
The hotel obviously not 5 star but staff very friendly and work hard to make your stay satisfying
August 24, 2026
Reply from Just Go Holidays
Dear Mr Evans, Thank you for your lovely feedback. We’re pleased to hear you had an enjoyable holiday and that the driver kept you well informed throughout the trip. We’re also glad you found the hotel staff friendly and helpful. We really appreciate you sharing your experience with us. Regards, Jani
a made a tentative booking the night…
a made a tentative booking the night before i actually booked and the consultant was fabulous and so helpful.
August 31, 2026
Reply from Just Go Holidays
Hi Teresa, We're so happy to hear that our team member was fabulous and helpful during your booking process. We appreciate you choosing us! Regards, Jani
Booked in minutes
It was all very simple to book a trip for my friend and I. The lady was very helpful and kind on the other end of the phone.
August 31, 2026
Reply from Just Go Holidays
Hi Barbie, We're so pleased to hear that booking your trip was a simple process and that our team member was very helpful and kind. Thank you for sharing your positive experience! Regards, Jani
The receptionist was really helpful
The receptionist was really helpful, even gave a discount.
Can't wait for our holiday
August 23, 2026
Reply from Just Go Holidays
Hi Janet, We're so pleased to hear that our team was helpful and that you received a discount. We hope you have a wonderful holiday! Regards, Jani
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