While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior taste and quality of the milk products, often noting they are comparable to fresh milk and are a preferred choice over other brands. The ordering process is described as easy and straightforward, with many appreciating the efficiency and promptness of order execution. Reviewers frequently highlight the excellent service, fast delivery, and careful packaging, with deliveries often arriving on time or even next working day. However, some customers also noted issues with the delivery experience, mentioning delays, incorrect addresses, or drivers complaining about carrying items upstairs. A few other people also felt that the packaging could be improved, as some parcels arrived looking as if they had been mishandled.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and prompt delivery... See more

Product

Reviewers highlight positive aspects of the product, with many finding the milk, especially the lactose-free... See more

Quality

Users describe positive interactions with quality, particularly praising the taste of the milk, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, straightforward, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We live in a rural location far from supermarkets, and local shops do not sell lactose free milk. It's so helpful to have a good stock and to be able to open a new bottle whenever needed. AND... jus... See more

Rated 5 out of 5 stars

I have been using Just Milk lactose free for many years now, it not always available from where we do our online shopping, this is the online order I’ve placed and it was processed very quickly on th... See more

Rated 5 out of 5 stars

Provided the product we wanted, mainly lactose free milk, which was easy to order and delivered promptly and at the time stated by the carrier. We have purchased this product previously from Costco, b... See more

Rated 5 out of 5 stars

Nice that's it's on subscription just unfortunately fog me I struggled with taste that's not a criticism of just milk I really wanted to like but I'm wanting to try lactose free and as explained it is... See more


Company details

  1. Dairy Supplier

Written by the company

JUST MILK is 100% long life milk and nothing, but nothing else. We simply use the UHT process (Ultra High Temperature) where we heat the milk to 140°c which gets rid of every single spore present in untreated milk. This means you can store it in the cupboard for months and it won’t go off. Just stick it in the fridge once you open it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

Just Milk lactose free milk

I have been using Just Milk lactose free for many years now, it not always available from where we do our online shopping, this is the online order I’ve placed and it was processed very quickly on the 1st order and delivered within 3 days of ordering. The 2nd order placed today has now been dispatched.
This is a semi-skimmed milk although it doesn’t state it on the bottle, but if you check the fat content it is. Both myself and my wife find the taste creamier and nicer than other brands that are available and is always our preferred choice.

June 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

We only use Just Milk Skimmed

We only use Just Milk Skimmed, have done for years, because it is zero fat, but a very creamy milk, to drink as it is or in hot drinks, cooking and cereals. Every other skimmed milk, that we have tried tastes watery, this one does not.

May 9, 2025
Rated 1 out of 5 stars

Appalling customer service, no contact from Just Milk.

The wrong milk was delivered. After five separate attempts at contacting the company over a period of a few weeks to rectify this and get the right milk, no-one is responding to emails other than an automated response saying someone will be in touch. I have requested a refund of my money with no response. I will never be using this company again, I can buy the milk from Amazon, not something I wanted to do as I would prefer to go direct to the company, but now I feel I have no choice. If I could have given a minus star rating I would have because of the appalling customer service.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Products at good prices with fast…

Great Products at good prices with fast delivery, top marks for everything.Delivery company are brilliant, had a few orders now and all were perfect and delivery company were very helpful and cheerful.

April 28, 2025
Advertisement
Rated 5 out of 5 stars

Good to be Direct…!

Our milk order arrived quicker than expected, which is always a good thing. We are very happy to order direct from justmilk.com on subscription, because it was regularly out of stock ordering through Amazon. It's early days, but everything looks good so far...just the ticket!

April 7, 2025
Rated 1 out of 5 stars

Not so good this time

Not so good this time. Inept couriers, 15 days since I placed my order. No reply from just milk. Last time this happened, I didn't receive a full refund, it was minus 37p , not a lot , but if this keeps happening, it adds up and I'd rather it was in my pocket and not a company that uses such a shabby courier . Have asked for full refund. Product seems good but totally unreliable delivery system. Won't be using this company again.

April 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ordered 12 bottles

Ordered 12 bottles , on 6/4 , sell by date 15/5 , normally 3 months sell by date , just milk insisted the sell by date is 9/9 , asked me to send photos of all 12 bottles , but they have never replied , have used them for years , I would have at least expected them to apologise ! Not ignore me

April 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look