Just Mortgages Reviews 

982
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for providing detailed explanations and successfully making complex mortgage application processes remarkably simple and stress-free. Many consumers deeply appreciate the friendly approach and efficient support that consistently helps them secure wonderful financial deals with absolute ease. Some reviewers were not happy with communication issues, noting that important emails and follow-up messages were frequently ignored or delayed for several days without receiving proper updates. Other people felt quite frustrated when certain advisors completely failed to respond after initial meetings, leaving clients waiting indefinitely for important answers.

What people talk about most

Staff

Consumers find staff to be highly supportive and knowledgeable, with reviewers frequently praising their... See more

Service

Users describe positive interactions with service, highlighting exceptional support and clear communication... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

Response time

Customers consistently note ambiguous experiences with response time, as many reviewers highlight incredibly... See more

User experience

Reviewers express great satisfaction regarding their user experience, highlighting smooth processes and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie Croasdale made the process as pain-free as possible, even when the first two houses fell through for different reasons. She managed to negotiate a mortgage for us with ease, even though we are... See more

Rated 5 out of 5 stars

PAUL WAS ABSOLUTELY AMAZING. We had the different situation of both myself and my wife being self employed so i wasn’t the easiest thing to actually get a mortgage however Paul was brilliant. We... See more

Rated 5 out of 5 stars

Emma Ward was very helpful. I had particular questions that I knew would probably not be readily answered. I knew that research would be required. She understood where I was coming from as a parent t... See more

Rated 5 out of 5 stars

Bridie Evans has honestly gone above and beyond for us these past few months. I do not know where we would have been without her. She has been fast with responses and sorted issues out with other comp... See more


Company details


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4.2

Great

TrustScore 4 out of 5

982 reviews

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4.2

All reviews

(982)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

I can’t thank Shannon Dickson enough…

I can’t thank Shannon Dickson enough for the amazing help she has given me throughout this process. Not knowing anything about the process she explained everything in detail and made sure It was as easy and as smooth as it could be

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience- let down by Broker

Really poor experience going for just mortgage broker as a first time buyer, I had Neil Waller as the broker and despite being good the first time round- I had a house fall through and needed a new mortgage for the new property I had found and this is where he was extremely unprofessional

I recieved emails with 3 or 4 words back, and a refusal to get on another call or even offer me any suitable times that worked for him. I have had a far better experience going for L&C Mortgages who got the job done within 1 day with no messing about

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient friendly service

Daniel Acquaye offered a fast, efficient friendly service. The process was fully explained and he was always ready with honest advice. The whole remortgage process was much quicker than we expected and would highly recommend. Thankyou.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Lewis the bully

I was speaking to a guy called Lewis. Very rude, very up himself. Came across like he was trying to bully me into a mortgage. Left after that!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Natalie Croasdale is brilliant

Natalie Croasdale made the process as pain-free as possible, even when the first two houses fell through for different reasons. She managed to negotiate a mortgage for us with ease, even though we are both fully self-employed and thought it would be almost impossible to get approved. Thanks for everything Natalie, what a star.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communicator

Carrie Cotter is fantastic.
Extremely eficient and always does her best to help us understand and happy to answer any our question.
Super knowledgeable, responsive and got us very quick through remortgage process, she changed our opinion about advisors.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Two smooth mortgage applications

Second time using Andrew. Used first time for our initial mortgage and again for remortgage years later.

Super knowledgable, responsive and got us through to mortgage offer quickly and without any issues.

Highly recommend!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE expirience with Neil Pearman

HORRIBLE expirience with Neil Pearman. On the day of our first video meeting he was late and he was taking us for other customer Unprepared. He did not know the value of property that was previously provided to him.Advice was given in a rather insulting manner. After checking our income and outgoings it felt like he wanted to get rid of us.Meybe our case was not financially atrractive.This felt rude.Eventually our agreement in principale was approved by one of the banks.Ive asked Neil for a copy of the docuement so I could rewiev the terms and mortgage rate ,to my surprise I was told that lender does not provide mortgage in principale , which was a lie and its a commom knowledge that lenders provide this type of docuements.When I've highlited this point to him his response was that he does not work on Sundays and that he will send our doucmets however it is not worth the paper it is printed on - please see attchaed.After that we had a phone call conversation during the week and Neil was really rude his words were : do you want to go ahead or not !? , also he said that he will be happy not to progess with our case. After this treatment we have decided not go ahead with his services.Dont waste your money and time the whole experience with Neil was horrendous and shocking.
We went directly to the bank ,got mortgage approved without any issues.

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly and supportive

Such a friendly chap very easy to talk to and made us feel much more relaxed and confident about the whole process.
Explained everything so we always understood what was happening and what we had to do at every step.
Super helpful and always made us feel reassured and that we were in good hands.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer

Started the process with Adrian and he made it all seem very relaxed and had great knowledge, happy to leave him in control and me just save the deposit and look at houses.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend

We’ve just started the process with Ameliah, and she’s been amazing so far! Super friendly, approachable, and really easy to talk to. She makes everything feel less stressful and explains things clearly. Excited to continue working with her!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

highly recommend

Andrew was very knowledgeable and gave us a range of options to choose from, explaining the pros/cons of each. He was always available to answer questions and responded to our email very quickly every time. We would highly recommend Andrew - also very friendly!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

ABOVE & BEYOND SERVICE

Andrew quite literally went above and beyond to guide and support us, we were able to choose who we borrowed from and the paperwork/finalisation etc was all 2 days off being completed when our relationship took a turn for the worse, due to the previous ERC being so high and now wanting to sell the house this would take a chunk of money from us, Andrew supported us in the sense that he stopped the other mortgage and found us another suitable mortgage which would be good for us until the house comes up for sale on the market.
Andrew did all the research to find what was beat for us, he went above and beyond and kept it person centered the whole way!

Thank you from the bottom of my heart !!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this advisor…Sumen Gill

I would highly recommend this advisor to all friends. Sumen Gill mortgage advisor at Just mortgages was brilliant with various options to consider with breakdown of actually what I could borrow and the various options to offer a Tailor Made approach. Highly recommend Sumen. Great work ☺️

June 20, 2025
Unprompted review

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