JustONE Health and Social Care Reviews 

17
TrustScore 4 out of 5

4.2

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Company details

  1. Disability Services and Support Organisation

Written by the company

Just ONE is a leading health and social care provider that delivers care, support and accommodation across the North West, Wales, West Midlands, Gloucestershire/Avon and the South West to adults, children and young people, as well as family support. At our core we care passionately that the families and individuals we help and support through complex challenges have positive outcomes and opportunity to achieve their goals.


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4.2

Great

TrustScore 4 out of 5

17 reviews

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4.2

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(17)

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Rated 5 out of 5 stars

absolutely amazing

absolutely amazing! just wow, this care service is close to perfect. for the price you pay (which is a bargain for the care you receive) you get the best care possibly in the world. thank you just one care!

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Isn't it funny how two honest support…

Isn't it funny how two honest support workers first report on this company and it's truly toxic employees and Directors and then a flood of wooers come in!!

This company of 3 directors (who make me sick) use LAC's as "cash cows". By principle.

Believe me not and it infuriated me so as WTF you would get a message on the group wats app where a new young broken homed person (child) was called a 'package'!?!?!

I quiried this term with my line managers often. It's like the most horrible way you can call a young person coming into these 3 bent cash cow directors bank accounts.

A package fu ...just one pile of shi...

October 29, 2024
Unprompted review
JustONE Health and Social Care logo

Reply from JustONE Health and Social Care

Hi Roy,

Thank you for your second review, we are sorry you feel this way. We always aim to provide an excellent service, please contact our HR department who would be happy to discuss things further with you -hr@justone.org.uk

Kindest regards
Just ONE.

Rated 1 out of 5 stars

Where do you start?

Where do you start?
The level of communication from management is horrendous, the blame game is rife, directors who are: bullies, smiling assassins, no confidentiality, like to judge others on how they look and dress and can not manage a good team if they tried. One director sits on his phone and barks orders but doesnt know Monday to Tuesday, another director who you couldnt trust if you paid her too and the third who like to play the middleman but is just the puppet master.

This business can't hold office staff because of how they treat them, one rule for one and a rule for the other, the work culture is enough to push anyone over the edge - expected to work in silence - if you talk, walk, eat or breathe your pulled in and spoken to like you are 5 years old.

The pay for the job is disgusting and you are not compensated for the eggshells you walk on being in there.

Unable to deal with major complaints and are very happy to cover mistakes over and over again.

Benefits of the role: none
Cons of the role: Walk out deflated and poor mental health. Always made to feel you are not good enough.

August 6, 2024
Unprompted review
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Reply from JustONE Health and Social Care

Hi Nikki,

Thank you for the feedback you have provided. If you have any further concerns that you wish to discuss, please contact us and speak to our HR Team who would be more than happy to assist.

We wish you all the best in your future endeavors.

Rated 5 out of 5 stars

Amazing company to work for

I have worked on the children & young people's side of the company for over the past year. The properties that the company lets for our young people are of a high quality and are often commented on by Social services, Parents and new starters to the company. The support for staff is second to none. I have done this job role in different company's over the past 5 years, and the support that staff are offered within this company is far superior to that anywhere else I have worked. Office staff go above and beyond on a daily basis to ensure staff and YP needs are met. Cannot be faulted, fantastic company to work for.

October 29, 2022
Unprompted review
Rated 5 out of 5 stars

Sophia Johnson

Just ONE is a very professional and reliable company. I highly recommend them, whenever I spoke to someone from Just ONE whatever the department they were very helpful.

June 8, 2022
Unprompted review
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Reply from JustONE Health and Social Care

Hi Sophia,

Thank you very much for taking the time to leave a review. We really appreciate the positive feedback.

Many thanks,
Jack

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Rated 5 out of 5 stars

Great company

Iv worked for Just one for 4 years now and have loved it and I have had the pleasure of working in a few of the houses they are supporting and the guys that we support are a pleasure to work with. Love all aspects of their policies always supporting the individuals to enable them to live as independently as possible and to reach their personal goals , so it’s very rewarding. Always someone on call if you need advice and office are very accommodating if you ever have a problem or issue to deal with as they help and guide you. Also Understand the importance of work life balance for all support workers which is great .

June 8, 2022
Unprompted review
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Reply from JustONE Health and Social Care

Hi Lynne,

Thank you so much for leaving a review. I will make sure that this is passed on to the team.

Many thanks,
Jack

Rated 5 out of 5 stars

Brilliant company

Brilliant company! Very professional with personal touch.

June 8, 2022
Unprompted review
JustONE Health and Social Care logo

Reply from JustONE Health and Social Care

Hi Stephanie,

Thank you for your feedback.

Many thanks,
Jack

Rated 5 out of 5 stars

Supported while you support

I’ve been with Just One around a year now, it’s been a great experience. I’ve always wanted to work in care and I’ve found just one to be supportive in helping me adjust to my new role. The office staff are a delight to work for, always polite and realistic. They understand the work/life balance and very much work with you instead of dictating to you. The clients they have on their books are all friendly and again a delight to support. It’s not the job for everyone but if you have patience and people skills, just one provide a perfect opportunity to thrive in the sector. Easily one of the best companies I’ve worked for and I look forward to many years with them.

June 8, 2022
Unprompted review
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Reply from JustONE Health and Social Care

Hi Dean,

Thank you so much for taking the time to leave a review. We really appreciate the feedback.

Kind Regards,
Jack

Rated 5 out of 5 stars

Love working for this company

Love working for this company, supports clients and their employees!

June 8, 2022
Unprompted review
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Reply from JustONE Health and Social Care

Hi Ellie,

Thank you for leaving this review! We are loving the positive feedback.

Kind Regards,
Jack

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Rated 5 out of 5 stars

Amazing company

Amazing company, professional and very reliable.

June 8, 2022
Unprompted review
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Reply from JustONE Health and Social Care

Hi Shirley,

Thank you for your review. We really appreciate the feedback.

Thanks,
Jack

Rated 5 out of 5 stars

Great company

June 8, 2022
Unprompted review
JustONE Health and Social Care logo

Reply from JustONE Health and Social Care

Hi Georgia,

Thank you so much for your kind words.

Thanks,
Jack

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick to respond to enquiries and very friendly, helpful staff.

June 8, 2022
Unprompted review
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Reply from JustONE Health and Social Care

Hi Rachael,

Thank you for your kind words, I will pass these on to the team.

Many thanks,
Jack

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Rated 5 out of 5 stars

As a support worker

As a support worker, I have recently worked in close partnership with Just One, who provided excellent care for my client, who suffers with mental health issues. The company ensured my client’s needs were met, sufficiently. I would definitely work with them again, and I look forward to do so!

June 7, 2022
Unprompted review
JustONE Health and Social Care logo

Reply from JustONE Health and Social Care

Hi Claire,

Thank you so much for your kind words. I will relay this to the support worker team. We are extremely proud of how hard our support workers work and they will be ecstatic with the positive feedback.

Many thanks,
Jack

Rated 5 out of 5 stars

Great company

Great company, very well ran.
I used the chat button on their website and was assisted almost immediately.

May 25, 2022
Unprompted review
JustONE Health and Social Care logo

Reply from JustONE Health and Social Care

Hi Georga,

Thank you for taking the time to leave a review. We're glad that you were satisfied with our customer service.

Many thanks,

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