JustPark Reviews 195,746

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 41,002 reviews, reviewers overwhelmingly had a great experience with this company, often praising the straightforward booking process and competitive pricing for city parking. Customers frequently highlight the excellent locations, which are convenient for events and attractions, and appreciate the ease of finding and using their reserved spaces. Many also commend the service for its efficiency and the peace of mind it offers, making their overall experience stress-free and enjoyable. However, some customers also noted issues with finding the correct parking location due to unclear directions or inaccurate distances, and a few experienced problems with road closures or unavailable spaces upon arrival. There were also instances where the parking spaces were too tight for larger vehicles, leading to damage, or where the assigned space was perceived as unsafe or not as described.

What people talk about most

Location

Customers consistently note positive experiences with location, often finding parking options fantastic and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and... See more

User experience

Customers generally report positive experiences with the user experience, finding it very easy to use and... See more

Price

Users describe positive interactions with price, often highlighting that it is competitive, reasonable, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and a willingness to use... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am happy with JustPark system and the way I could use their website for bookings, amendments, payments. The car park where I booked was "Parking on Holborn Hill, B7" for Aston Villa vs Liverpool mat... See more

Company replied

Rated 4 out of 5 stars

It was relatively easy to book and the price is competitive for city parking. I chose this car park as it is street level and not a multistory, which can can be a little frightening at night. Howe... See more

Company replied

Rated 4 out of 5 stars

Parking was all very good and straightforward the issue I had was when booking the parking I could not find anywhere to enter by discount code that I had for the hotel I was staying at. I had a code f... See more

Company replied

Rated 5 out of 5 stars

The experience was poor. When we arrived the road was closed off with barriers. I explained to the barrier operator that we had arranged parking. They advised that despite my booking being from 5-... See more

Company replied


Company details

  1. Parking Lot
  2. Electric Vehicle Charging Station
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space
  6. Valet Parking Service

About JustPark

Written by the company

JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.

On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.

Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.

JustPark

Written by the company

The Parking App
The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

196K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Fantastic

Fantastic. Very easy to get to.

June 12, 2026
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Reply from JustPark

Thank you for your fantastic review!

Rated 5 out of 5 stars

Good location

Good location. Easy walk to Wembley

June 17, 2026
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Reply from JustPark

We appreciate your positive feedback.

Rated 5 out of 5 stars

We needed to extend how long we were…

We needed to extend how long we were going to be parked up at Rutherglen shopping centre due to a concert having a traffic problem after it. Justpark made it so easy and didn’t take advantage of us.

June 12, 2026
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Reply from JustPark

We're so glad we could help you extend your parking easily. Thank you for your kind words!

Rated 5 out of 5 stars

Very close to Anfield

Very close to Anfield, easy to park. Will use again

June 12, 2026
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Reply from JustPark

We're glad you had a good experience and will use us again. Thank you for your positive feedback!

Rated 5 out of 5 stars

So easy to book a space

So easy to book a space. We have used JustPark for one off bookings and also for a space for our son whilst he was at uni. Loads of spaces available at different prices. Will definitely use again. The booking process is really easy too !

June 12, 2026
JustPark logo

Reply from JustPark

We're so pleased you found booking a space easy and convenient for both one-off and longer-term needs. Thank you for your kind review!

Rated 5 out of 5 stars

Ease of use

Ease of use, great customer service

June 17, 2026
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Reply from JustPark

We appreciate your kind words about our service!

Rated 5 out of 5 stars

First time I’ve used this method for…

First time I’ve used this method for parking and very straight forward I will be using it again

June 13, 2026
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Reply from JustPark

We're so glad you found our parking process straightforward and plan to use it again. Thank you for your positive review!

Rated 5 out of 5 stars

Very easy to find

Very easy to find. The space is very spacious as well which was good as we had a big car (Peugeot 3008) would use again. Highly recommend

June 18, 2026
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Reply from JustPark

Thank you for your positive review!

Rated 5 out of 5 stars

Super happy

Super happy - easy to find and book a parking space, the cost was similar to the hospital car park i normally use, instructions were clear. It all felt very safe . I've already made another booking

June 17, 2026
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Reply from JustPark

Thank you for your 5-star review!

Rated 5 out of 5 stars

Parking for Wembley Stadium

Went to a gig at Wembley stadium and this parking was a ten minute walk to the stadium. It was ideal for what I needed and I recommend parking here

June 17, 2026
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Reply from JustPark

We're so glad our parking was convenient for your Wembley stadium visit. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Just Park App

Quick and easy to use ,would definitely use again.

June 10, 2026
JustPark logo

Reply from JustPark

Thank you for your positive review of our app!

Rated 5 out of 5 stars

Overall experience was great

Overall experience was great. Communicating was very easy over text and helpful. Will be using again in the future. Felt safe and secure

June 12, 2026
JustPark logo

Reply from JustPark

Thank you for your positive review!

Rated 5 out of 5 stars

Easy to find

Easy to find! Really nice people, simple and quick!

June 18, 2026
JustPark logo

Reply from JustPark

Thank you for your positive feedback!

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