Have purchased 5 rugs at various times. 2 of 5 rugs were +/- 2 inches off of request. Most recent purchase spot on size but delivery company put hole in package and damaged rug inside. Told Just Rugs... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Justrug is a fantastic company. Gorgeous quality rugs at reasonable prices. I have custom sized rugs that I could not get with other companies. Ordering is easy. Short wait time for delivery and rug... See more
Justrug.com offers something that I haven’t seen other rug stores do - rugs custom made down to the inch in exact sizes you need. I needed a very specific size for my small bathroom and they were able... See more
Company replied
Exquisite custom rug, stunning -- so very pleased. I love your CUSTOM rug option. I have an elegant kitchen table, which has 8 leaves. So I ordered several sizes of the royal-ish blue fleur de lys non... See more
Company replied
Company details
- #19 of 62 best companies in e-Commerce Service
- #8 of 13 best companies in Rug Store
Written by the company
At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first. Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned. Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- support@justrug.com
- justrug.com
4.6
Excellent
1K reviews
Replied to 61% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JUSTRUG
Thank you so much for your kind review!
We’re delighted to hear you love the quality of the rugs and appreciate the uniqueness of the patterns. We work hard to offer distinctive designs with the right balance of style and practicality.
Your feedback truly means a lot to us — thank you for choosing Justrug!
Reply from JUSTRUG
Thank you for your kind review!
We’re so pleased to hear you’re happy with the rug and found it sensibly priced. Offering high-quality, washable rugs at fair and competitive prices is always our goal.
We truly appreciate your support!
Came quickly and looks just like the…
Came quickly and looks just as depicted. I am very satisfied with this product.
January 14, 2026
Reply from JUSTRUG
Thank you for your lovely review!
We’re so pleased to hear your rug arrived quickly and looks just as depicted. Providing accurate product images and fast, reliable delivery is something we take great pride in.
We’re delighted that you’re very satisfied with your purchase — thank you for choosing Justrug!
I've bought three rugs now…
I've bought three rugs now and each one is high quality. The colors are vibrant. I have not tried to wash them yet but they spot clean very well. Delivery was prompt.
January 22, 2026
Reply from JUSTRUG
Thank you so much for your continued trust in us!
We’re absolutely delighted to hear you’ve purchased three rugs and have been happy with the quality each time. It’s wonderful to know you’re enjoying the vibrant colours and that they spot clean well — that everyday practicality is exactly what our washable rugs are designed for.
We’re also pleased delivery was prompt. We truly appreciate your loyalty and look forward to helping you with your next rug!
Really happy with the rug
Really happy with the rug, interacting with customer service was also great. It seems this company really does care about keeping customers happy, delivering the product as advertised.
January 22, 2026
Reply from JUSTRUG
Thank you so much for your thoughtful review!
We’re truly pleased to hear you’re happy with your rug and that your experience with our customer service was a positive one. Delivering products exactly as advertised and making sure our customers feel supported is extremely important to us.
Your kind words mean a great deal — we genuinely care about keeping our customers happy, and we’re grateful for your trust and support.
Right size
We were able to get just the size we needed. However, the color was not exactly the same as it appeared on the website. Overall, we are pleased.
January 22, 2026
Reply from JUSTRUG
Thank you for your honest feedback — we truly appreciate it.
We’re so pleased you were able to get exactly the size you needed. Custom and hard-to-find sizes are something we work hard to provide.
We’re sorry to hear the colour wasn’t exactly as it appeared on the website. While we aim to show our rugs as accurately as possible, slight variations can sometimes occur due to screen settings, lighting, and device differences.
That said, we’re very glad to hear you’re overall pleased with your purchase. Thank you for choosing Justrug and for sharing your experience — your feedback helps us continue improving.
Quality product and prompt delivery.
January 22, 2026
Reply from JUSTRUG
Thank you for your kind review!
We’re delighted to hear you’re happy with the quality of your rug and the prompt delivery. Providing well-made, washable rugs with fast and reliable shipping is always our goal.
We truly appreciate your support!
As advertised
The rug arrived in a reasonable amount of time. It look just like it did on the website. It brightens up my entry hall.
January 14, 2026
Reply from JUSTRUG
Thank you so much for your lovely review!
We’re so pleased to hear your rug arrived in a timely manner and looked just as it did on our website. Providing accurate product photos and reliable delivery is very important to us.
It’s wonderful to know it brightens up your entry hall — that first impression in a home really matters. We truly appreciate your support!
Ideal rug
Ideal rug. The ordering was easy and the communication on delivery was very good. The rug is lovely
January 21, 2026
Reply from JUSTRUG
Thank you so much for your kind review!
We’re delighted to hear the ordering process was easy and that you found the delivery communication clear and helpful. It’s even better to know you love the rug itself.
We truly appreciate your support and are so pleased it was the ideal choice for your space!
Justrug.com offers something that I…
Justrug.com offers something that I haven’t seen other rug stores do - rugs custom made down to the inch in exact sizes you need. I needed a very specific size for my small bathroom and they were able to accommodate after I gave my measurements. The entire process from ordering to delivery took about a month which is perfectly reasonable considering it is custom made in Turkey. The edges are nicely bound and the back has a nice built in non slip backing so I am confident this rug will hold up in both daily use and in the wash.
February 6, 2026
Unprompted review
Reply from JUSTRUG
Thank you so much for your detailed and thoughtful review!
We’re truly pleased to hear that our custom-made, made-to-measure rugs were exactly what you needed. Being able to produce rugs down to the inch — especially for smaller or uniquely sized spaces like bathrooms — is something we’re very proud to offer.
It’s wonderful to know the process from ordering to delivery met your expectations, and we appreciate your understanding regarding the custom production timeline from Turkey. We’re also glad you’re happy with the bound edges and the built-in non-slip backing — durability and practicality are just as important to us as design.
Thank you again for your trust and for choosing Justrug. Your feedback means a great deal to us!
I love all the options
I love the color, style and size options from JustRug. They are very beautiful and give each room it's own unique beauty. I will probably be ordering more as I update more rooms in my house.
January 13, 2026
Reply from JUSTRUG
Thank you so much for your lovely review!
We’re so happy to hear you love the colour, style, and size options we offer. Creating beautiful, versatile rugs that help every room feel unique is exactly what we aim for.
It means a lot to know you’re considering ordering more as you update your home. We’ll be here whenever you’re ready for the next space!
Quality rug but lacking the nonslip backing
Rug arrived all the way from Lebanon which was surprising to me. I have a real Turkish rug! Design is lovely and the quality overall is good. It does not have a nonslip backing though. It definitely slides around on my hardwood floors which is annoying bc I selected it because of the nonslip feature built in. But that’s not correct.
February 4, 2026
Unprompted review
Prifuvt arrived later than expected
Prifuvt arrived later than expected. But rug lovely.
January 14, 2026
Reply from JUSTRUG
Thank you for your feedback — and we’re sorry the delivery took longer than expected.
While we always aim for prompt and reliable shipping, occasional delays can happen, and we truly appreciate your patience. We’re very glad to hear that you love the rug — that means a great deal to us.
Thank you for choosing Justrug and for sharing your experience.
Really love my new rug
Really love my new rug. It was thinner than I was expecting but the realised that’s because it’s washable and fits well into the washing machine. Delivery was on time.
January 14, 2026
Reply from JUSTRUG
Thank you so much for your honest and lovely review!
We’re delighted to hear you really love your new rug. You’re absolutely right — our washable rugs are designed with a lower profile so they fit easily into a standard washing machine while still maintaining great style and durability.
We’re also pleased delivery arrived on time. Thank you for your support and for choosing Justrug!
Reply from JUSTRUG
Thank you for your great review!
We’re so pleased to hear your rug arrived quickly and was exactly as described. Providing accurate product images, reliable shipping, and high-quality washable rugs is always our priority.
We truly appreciate your support!
Ordered and didn't hear anything for a…
Ordered and didn't hear anything for a couple of weeks, began to wonder if I would receive order, but then came and was perfect.
January 14, 2026
Outstanding quality and impressive…
Outstanding quality and impressive customer service!
January 14, 2026
Reply from JUSTRUG
Thank you so much for your amazing feedback!
We’re thrilled to hear you’re impressed with both the quality of your rug and our customer service. Delivering outstanding quality alongside responsive, helpful support is exactly what we strive for every day.
We truly appreciate your support and kind words!
Custom Size Rug
I ordered a custom size rug. It was made/delivered very quickly! It fits perfectly and is good quality.
January 14, 2026
Reply from JUSTRUG
Thank you so much for your wonderful review!
We’re delighted to hear your custom size rug was made and delivered quickly, and that it fits perfectly in your space. Getting the measurements right and maintaining great quality is incredibly important to us.
We truly appreciate your trust in ordering a custom rug and are so pleased it met your expectations!
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