justsewsmall Reviews 

Nina is so welcoming; don't be put off by the small size of her shop. It is a true tardis with stacks and stacks of quilting fabrics. If you can't find a fabric that you like....well you must be tired of life. it is my go to shop when I'm in Norfolk for quilting fabric and other sewing bits and bobs. It is worth a detour.

As a fabric craft person I would never recommend this shop. Here is my story:-

Just completed an online order with a shop not used before. The communication stated that once my order was despatched I would receive a notice to advise. Like many craft workers we want what we order ‘yesterday’ so I hoped it would not take long to despatch. When I receive no notification after 6 days I was concerned particularly having just been trapped by an on-line order with a shop from a country on the other side of the world (who disguised that fact) which turned out to be a fraudulent sale. So, I sent an email stating I was concerned that my order had not been despatched and could I be advised when I might receive my order. No reply. The following day I wrote again to state that if the fabric was not available and new stock was awaited, could I please be informed as I knew the particular fabric was low in stock around the world as the manufacturer was no longer producing it and I would have to try and purchase elsewhere.

I then received a reply stating that in the shops terms and condition it stated that orders will be despatched up to 10 days after an order is made. 10 DAYS, unbelievable. The shop owner advised that she was the only person working in the shop and that is why she needed the long time to despatch orders but she had made an exception and sent my order out that day, 7 days after making the order. Three days later I received a package of 2 fabrics.. One was the wrong fabric. I emailed the shop to advise and the owner replied that she had arranged for the Royal Mail to call at my house to collect the return package and that I was to request a receipt before handing over the package. Once received by herself she would raise a refund. NO APOLOGY.

I requested a receipt from the postman and he told me they do not provide receipts. So, I took a photo of the package with the tracking details on it and 2 days late the Just Sew Small shop received the returned package. I decided to see if a refund would be raised immediately to try and offset the shopd error, but it was no surprise that the shop owner took 10 days before raising a refund and telling me that it might take 10 days before I received the refund. I made the order on 31st October and it is 22 November today so this transaction has taken over 3 weeks, due to the owner sending me the wrong fabric and provided NO APOLOGY.

In the meantime I ordered the fabric from New York and received it 6 days after ordering and was able to complete my project.
So having had this experience I will never order from this dreadful shop again nor will I recommend it to anyone. I have ordered from hundreds of fabric shops in my life but NEVER had a shop wait 10 days before processing an order unless they were waiting for fabric to come into the store, before despatching order. So be warned.