Orogem Jewelers Reviews 

269
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for their remarkable patience, extensive expertise, and genuinely supportive guidance throughout the entire selection process. Reviewers often note that the team creates a warm, welcoming environment without ever pushing anyone into making rushed or uncomfortable decisions. Some people also felt that the custom jewellery pieces easily exceed expectations with stunning craftsmanship and top-notch materials. Buyers are particularly happy with the beautiful packaging, certified authenticity, and secure shipping methods provided for online orders. People appreciate the transparent communication and professional support received from start to finish.

What people talk about most

Product

People report high satisfaction and delight with the product quality. Reviewers note that the jewellery... See more

Staff

Users describe positive interactions with staff, highlighting exceptional professionalism and knowledge.... See more

Service

Customers had positive experiences with service, highlighting the exceptional professionalism and expertise... See more

Quality

Clients share strong satisfaction with the exceptional quality of the jewellery. Reviewers consistently... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are exceptionally patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My (now) fiancée and I visited few times while searching for an engagement ring both of us would like, and the experience couldn’t have been better. Milana and Yanick were patient throughout the... See more

Company replied

Rated 5 out of 5 stars

We visited Orogem in Antwerp and it was a very was successful shopping trip! Yannick helped me go through a good selection of earrings and pendants. Finally settled on a pair of diamond earrings t... See more

Company replied

Rated 5 out of 5 stars

Iam perplex, amazing experience. Since i had a wish to get a wedding ring.. I Gott help and professional support via email and watsup. She dont know yet. Is just pure beauty.... Iam ve... See more

Company replied

Rated 5 out of 5 stars

It started with a very friendly email contact on a sunday and ended with a beautiful diamond on my hand. I was unsure about making such a purchase online without having seen the stone in person, but I... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Buyer
  3. Diamond Dealer
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

Orogem, a distinguished family-owned jewelry house and diamond office, is located in the heart of Antwerp, renowned as the world's diamond capital. Our esteemed establishment specializes in delivering the highest quality in jewelry craftsmanship, bespoke jewelry design, the finest selection of diamonds, and comprehensive repair services, ensuring a full spectrum of luxury experiences for our discerning clientele. As specialists in engagement rings and exquisite diamond jewelry, Orogem is committed to providing an array of stunning, timeless pieces that encapsulate both beauty and elegance. Our family business is deeply rooted in traditional values, primarily focusing on trust, extensive experience, and a profoundly personal approach in every client interaction. This philosophy has been the cornerstone of our success, allowing us to forge lasting relationships with our clients. Our expertise in the industry is not just limited to sales; we offer insightful consultations, aiding clients in making informed decisions about their precious investments. We understand that each piece of jewelry is not just an accessory but a meaningful symbol, often marking significant milestones in our clients' lives. It is this understanding and our dedication to excellence that have established Orogem as a trusted name in the world of high-end jewelry and diamonds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(269)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Everything was great

August 2, 2023
Orogem Jewelers logo

Reply from Orogem Jewelers

We're delighted to hear that everything was great with your experience. We strive for excellence and your feedback is incredibly valuable to us. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Your best choice for diamond ring!

Great communication, wonderful ring!

July 19, 2023
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you for your glowing review! We're thrilled to hear that you're pleased with the ring and our communication. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service . Cannot praise highly enough

May 11, 2023
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you so much for your outstanding review! We're delighted to hear that you had an excellent experience with our service. Your praise means a lot to us, and we look forward to exceeding your expectations again in the future.

Rated 5 out of 5 stars

The staff i met there wrere very Nice…

The staff i met there wrere very Nice and smiley. I felt very i was talking to a friend. They helped to find à beautiful ring for a good price. I highly recommand their product. with the quality product plus a super nice staff you can only leave the Shop with a big smile

July 8, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you so much for your warm words and high recommendation! We strive to make each customer feel like a friend and provide high-quality jewelry at reasonable prices. It makes us so happy to know we could help you find the perfect ring and leave our shop with a big smile. We look forward to serving you again in the future.

Advertisement
Rated 5 out of 5 stars

Great experience

Great experience. Welcoming and took time to advise on the quality of the product. I will recommend definitely.

July 8, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you for your kind words and recommendation! We're thrilled to hear that you had a great experience with us. It's always our pleasure to provide thorough advice and quality products to our clients. We're looking forward to assisting you again in the future.

Rated 5 out of 5 stars

Wedding rings

Karin helped us to choose our wedding rings. We are very happy with our purchase and the service that was provided to us. Thank you!

May 20, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you for sharing your experience with us! We're thrilled to hear that you're happy with your wedding rings and the service you received from Karin. We'll be sure to pass along your kind words to her. We appreciate your business and look forward to serving you again in the future.

Rated 5 out of 5 stars

Thank you!

We never could imagine I could create the rings of my dreams, but Yannick helped me to realise that wish! We would recommend it to anyone looking for any kind of jewellery with stones. The whole collaboration went really well, the workmanship on the rings is like no other and for a reasonable price that fitted our budget.

June 10, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you for your wonderful review! We're delighted to hear that we could help bring your dream rings to life. It's great to know that you appreciated Yannick's assistance and the quality of our workmanship. Your recommendation means a lot to us. We always aim to deliver the best while respecting your budget. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Diamond ring

The orogem team showed helpful attitude throughout the purchasing process, starting with the planning, up to the post-purchase requests (size modification). The shop was very responsive by email, and provided an explanation to my questions. Everything happened in full transparency about shop policies, product quality, timelines etc.

April 27, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you for sharing your positive experience with us. We're thrilled to know that our team was able to assist you effectively through every step of your purchase, and that our commitment to transparency and quality was evident in our service. Your satisfaction is our top priority. We appreciate your feedback and are here for any further assistance you may need.

Advertisement
Rated 5 out of 5 stars

Excellent service from start to finish!

I went to Orogem when exploring options for my wife’s 30th birthday present, where she wanted to have a ruby from an old ring reworked into a new ring with diamonds. Orogem was the only store we went to where they had the right shape of stone and model of ring my wife was looking for. The end result was amazing, both incredibly different and eye-catching. I would definitely recommend Orogem to others.

June 10, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

We are thrilled to hear that we were able to provide the unique piece you were looking for as a special gift for your wife's 30th birthday. Our priority is to craft exceptional pieces that align with our customers' visions, and we're delighted that the reworked ruby and diamond ring was both distinct and captivating. Thank you for your kind words and your recommendation. We look forward to serving you again in the future.

Rated 5 out of 5 stars

The perfect ring at the perfect jeweller

Having spent months on what seemed like a global tour of diamond centres looking for the perfect ring we arrived at Orogem without any expectation of finding the right piece, but how wrong we were. Yannick and Karin made the whole process exceptional and gave great advice and explained everything about their diamonds professionally and simply. We felt that not only were we in the hands of an experienced dealer but also one that had our best interests at heart and they were so patient as we tried all the pieces we selected repeatedly and as we dithered about which the right one was. They put us under no pressure and even kept the shop open past closing time for us. Suffice it to say we DID find our ideal ring and the whole experience was magnificent including the immediate re-sizing and the efficiency of the paperwork. We will definitely be back for more wonderful items.

May 13, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

We are so thrilled to read your detailed and positive feedback! It was our pleasure to assist you in finding the perfect ring. At Orogem, we prioritize customer satisfaction and aim to provide an exceptional and comprehensive service. We're glad to know that our team's professionalism, patience, and attention to your needs helped make your experience magnificent. Thank you for choosing us, and we're looking forward to serving you again in the future with more wonderful items.

Rated 5 out of 5 stars

Great experience. A company you can trust!

I contacted OROGEM Jewelers because of their excellent reviews and beautiful selection of jewellery. I was not disappointed. I received excellent customer service, which gave me all the advice I needed in a timely manner, even outside of traditional working hours. In addition, the delivery of the items I purchased was extremely fast and I received my parcel the very next day. I highly recommend OROGEM Jewelers to find beautiful gifts for your loved ones.

April 18, 2023
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you so much for your kind words. We're delighted to hear you were pleased with the service you received and that our collection lived up to your expectations. It's always our goal to provide prompt, exceptional service to all our clients and it's wonderful to know that this resonated with you. We look forward to assisting you with your future jewelry needs!

Rated 5 out of 5 stars

Great experience at Orogem

Orogem was very professional and effective in how they handled it all. They were very friendly and correct.

I was very happy to buy my engagement diamond there. They even set the stone in the ring within one day so I can propose with it before we customize the final ring.

April 13, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

We are overjoyed to hear about your wonderful experience at Orogem. Your satisfaction is of utmost importance to us, and knowing that we were able to meet your expectations is truly rewarding. We're glad we could be a part of such a special moment in your life. We hope the final ring brings joy for years to come and look forward to being your trusted jeweler for future milestones. Thank you once again for your kind words.

Advertisement
Rated 5 out of 5 stars

very nice selection of diamond jewellery

A very nice selection of diamond jewellery for fair prices. I was looking for a subtle minimalism diamond ring. Yannick showed me several options and gave me very good advice. The ring was made new for me as it was to big and was ready for collection in less than 2 weeks. The pickup also went super smoothly.

March 25, 2023
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you for sharing your experience with Orogem. We're delighted to know that you found the perfect diamond ring in our collection and appreciated our fair pricing. It's our goal to provide personal, thoughtful advice and timely service, and it's wonderful to hear that this was reflected in your visit. We hope your diamond ring brings you joy for many years to come.

Rated 5 out of 5 stars

Redesign

Orogem helped me rethink the design of a ring and they reset the diamonds perfectly. They provide awesome service combining professionalism and friendliness. Excellent communication at all stages, too, so you know what the options are and the next step.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

They treat you very well and are…

They treat you very well and are extremely committed to their customers. Exactly the way a company should be run. Purchased a bracelet which looked great.

December 21, 2022
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you for the nice feedback Marcus!

Rated 5 out of 5 stars

Wow, just wow

Wow, what an experience. I couldn't be more thrilled or impressed with the delivery time and the customer service I received.

I was a bit nervous about how long it was going to take, other online retailers said about 6-8 weeks minimum. I received my item in 3 days from ordering it!

Also, I can't believe how unique the item is I received. Not only did I save a ton of money, I got something breath taking that I don't think anyone else in the world will have, I feel like I am the lucky one being able to give my future wife this stunning engagement ring. Wow, just wow.

December 5, 2022
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you very much for the beautiful words! Our customers' satisfaction is our main goal : )

Advertisement
Rated 5 out of 5 stars

Engagement ring

For my engagement, I was looking for a beautiful ring to give to my fiancée and Yannick was recommended to me by a friend.
I went to Antwerp twice to meet him and I am very satisfied with the service.
Yannick took the time to answer all my questions about the different types of diamonds and their quality.
Once we had decided on the shape and size of the diamond, he searched the market for what best met my expectations.
I found the ring I wanted.
Compared to other diamond dealers, the price was just right.
Yannick adapted to our deadline, which was quite short, and sent me the ring by DHL as soon as possible.
I highly recommend Yannick.

October 28, 2022
Unprompted review
Orogem Jewelers logo

Reply from Orogem Jewelers

Thank you Frédéric, it was a pleasure for us too! We are sincerely glad you were satisfied with the service.

Rated 5 out of 5 stars

Professionalism, high quality and expertise

Expertise, high quality and attention to the client. It is difficult to find a shop to trust as most of them promise high quality diamonds with no guarantee, this is not the case for Orogem, where you know what you are buying since the beginnig. I m very happy of my diamond ring, definetely recommended

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

My order was delivered on time. Yannick was very accommodating and the request to resize the ring was a breeze. Highly recommended!

October 11, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look