Jvnhair Reviews 9

If I could give the JVN Customer service negative stars I would. I love the products however I just bought the new repairing shampoo, conditioner and gloss and the pump on the conditioner doesn't work. Rather than buy umpteen pumps hoping for one that fits, I reached out to the team.. They first requested a photo of the faulty pump which I thought was a ludicrous request when all I wanted was a replacement pump. The response to that was a more ludicrous request for a video and them telling me that they didn't send replacement pumps. So in my follow up email I asked for the pump size so I could buy one. I haven't received a response from this Email. Hence I'm writing this review. Furthermore I will no longer be supporting the JVN line via the site. I can buy the same products on Amazon. This is extremely disappointing.

Ordered shampoo and conditioner December 2023, had an issue with the pump of the conditioner not working - 6 months on and still no resolution or even a reply.

Products caused severe skin reaction so I have been trying to contact the UK customer service for four months:

- The email in the order confirmation is no longer in use and sends bounce back emails from gmail.
- The BelleBrands email, no one responds to.
- JVNhair has replied on Instagram and told me they have 'flagged it up' with their internal team multiple times, then ghost me.

It appears the UK customer service is non-existent and the US team can't to anything about it.

Really disappointed with my first experience ordering from jvn hair! I ordered a kit which was meant to contain 3 products.. it only arrived with 2. I emailed first a month ago to ask if I could have the missing item sent. I had no reply. I’ve since sent two chaser emails and received no reply.. I have also contacted on instagram and surprise… no response! I don’t know how else to get hold of them and I’m missing an item I’ve paid for! It’s disgusting customer service and I’m surprised for a celebrity brand.

Like everyone else, I've had a terrible experience ordering direct with JVN in the UK. They were fine the first couple of times but then it took a few weeks to receive my next orders. However, the problems really began when I needed to return some products. I bought the full size strengthening shampoo and conditioner because I checked with JVN and, unlike in the USA, I couldn't buy travel or trial sizes. I was reassured by the refunds policy which clearly offered a full refund if the products weren't suitable. Which unfortunately they weren't (they dried my hair out), so I emailed JVN UK to request a refund, as per their policy. I didn't hear anything despite multiple emails and I even rang them and left a message in the USA. Eventually, six weeks later, I received a reply and ten days after that I finally received my refund. They didn't offer any explanation for the delay and avoided my questions when I repeatedly asked what the problem was. Eventually they used the usual 'we've been dealing with a significant increment in our customers' inquiries and it caused delays in replying'. Either way, I've never experienced such poor service and it actually felt like I was being scammed. Which is a real shame because the JVN products are great, I really do recommend them - the strengthening shampoo and conditioner that I returned just weren't right for my particular hair type but otherwise, I'm really happy with the hydrating versions, the conditioning mist, the serum and the blow dry cream. I really do hope that JVN UK have now sorted themselves out (as they say they have) but I haven't tested that out since I had my problems with them.

Trustpilot deleted my review when I tried to edit so reposting.

I ordered 24.05.23 and like some of the other reviews, had emailed them several times and contacted on Instagram with no love by the time I originally reviewed on 16.06.23. I opened a dispute on PayPal that day and have now got my order but still with no communication or apologies. I will not be ordering again and also just interesting to note someone else spotted typo in customer service email on order confirmation. I actually emailed them and pointed out the typo and it looks like they have still not corrected it. Just terrible customer service all round.

Placed an order about 3 and a half weeks ago. Chased up about a week later but turns out they have a typo in their own email address on the order confirmation email! Once I got the correct email, I eventually got a reply saying they were having technical issues. Okay, but why not tell customers that? Chased again 3 days ago with no reply. Finally got an update saying a free gift item isn't available and 15% off my next order. It's going to take a lot more than that for me to order from them again! Still waiting on dispatch....

Despite numerous emails I still haven’t received my order . I’ve been waiting for 3 weeks

Love the products which I have previously purchased from SpaceNK, however I’ve been waiting 3 weeks for my delivery direct from jvn hair. I have requested an expected delivery date and received a rude reply from their customer services with no information on if or when I can expect my order to be dispatched. Clearly not set up to fulfil uk orders so I’d advise buying elsewhere.