Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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IV never in my life walked into a building felt welcomed from start to finish , excellent service really friendly explained everything in detail . I'm so happy I went here to look for a car and left w... See more
Company replied
All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted... See more
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My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... See more
Company replied
Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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Very friendly and welcoming staff,not…
Very friendly and welcoming staff,not pushed into anything. Would definitely recommend to friends and family
June 11, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
Staff polite and welcome,more than…
Staff polite and welcome,more than anything I liked the fact that nobody was pushing car's I was not interested
June 11, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
There was no pressure to buy
There was no pressure to buy. The sales staff are very knowledgeable about all the cars. The prices are a little more than you would buy private but that is to be expected if you wan't the security of what you are buying.
June 9, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
came up on Sunday to view the car was…
came up on Sunday to view the car was interested in. had a warm greeting and ash was very helpful. was fully informed of all my options and agreed to buy . collected vehicle on Tuesday as arranged. Kelly was very helpful and knowledgeable about handling the car over. the experience was very good and enjoyable. thanks to all your staff.
June 9, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Fantastic service
Fantastic service, would highly recommend to buy cars from here. Friendly staff
June 8, 2026
Reply from JW Autos
Thank you for the wonderful feedback! We’re so happy to hear you enjoyed your experience with us. We truly appreciate your support and can’t wait to see you again in the future!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos Team
Hi,not accept credit card!!!!
Hi,not accept credit card!!!!
I check company by trustpilot,people already Court about trouble car,if accepted credit cards,buyer more save by 75 act.What company not understand?they know everything!!
100% trouble traider!!!
Avoid!!!
June 2, 2026
Unprompted review
Reply from JW Autos
We’re sorry to hear that you were dissatisfied with your visit.
Unfortunately, we do not accept credit cards as a method of payment, as we offer finance options instead. Due to previous instances of credit card fraud affecting our business, we operate a strict no-credit-card policy. We appreciate your understanding regarding this matter.
Many Thanks
JW Autos
Friendly staff and very helpful
Friendly staff and very helpful. Only had the car a week so far but very pleased.
May 26, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
Highly recommend this place
Highly recommend this place, staff are friendly and helpful without being over salesmansly. Good selection of cars available and honest information and advice given.
May 30, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
JW Autos Medway
Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful
Had to return to the dealership two days later due to an oversight on everyone’s behalf we didn’t notlce that the vehicles parcel shelf was missing.The manager has now arranged to supply a new parcel shelf.Thats what I would call a good dealership and hats of to the manager a very pleasent young lady credit to the company.Apart from the missing parcel shelf very pleased with the car.Recommend the dealership.
May 27, 2026
Unprompted review
Reply from JW Autos
Thank you for your wonderful feedback! We're delighted to hear that our team made your car-buying experience enjoyable and stress-free.
We appreciate your understanding regarding the missing parcel shelf, and we're pleased that we were able to resolve the issue promptly. Your kind words about our manager are especially appreciated, and we'll be sure to pass on your compliments.
We hope you continue to enjoy your new car, and if there's anything else we can help with, please don't hesitate to get in touch.
Many Thanks,
JW Autos Team
Very impressed with the service we were…
Very impressed with the service we were given by Crystal who was extremely helpful, on the day we viewed the car we chose, and the staff we assisted us on collecting the keys along with all the paperwork, would really recommend anyone looking for a newer car to use JW Autos
May 28, 2026
Reply from JW Autos
Thank you for the wonderful feedback! We’re so happy to hear you enjoyed your experience with us. We truly appreciate your support and can’t wait to see you again in the future!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos Team
Very good experience
Very helpful, was knowledgeable about what I wanted, explained everything in an understandable way and did all the paperwork efficiently, overall an excellent experience
Thank you.
May 23, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
Most of it was a good experience
Most of it was a good experience. The staff were all very friendly and helpful.
I would have given 5 stars but for one thing. Louie told me that the car would be valeted and the engine cleaned. It wasn’t. It had been washed and hoovered but the seats were still stained and there was dust around the dashboard, in the doors and under the seats. I assumed it had been done and didn’t check it before I took the car.
I have since done some cleaning but will have to get it done properly when I’m able. I didn’t return with the car as I have been too busy and I’m not confident that it would be done properly.
May 12, 2026
Reply from JW Autos
Thank you for your feedback and for highlighting the friendliness and helpfulness of our staff — we really appreciate it.
We’re sorry to hear that the valet and engine clean did not meet the standard that was promised or expected. We understand your disappointment, especially as you trusted that everything had been completed before collecting the car.
Your comments regarding the seats, dashboard, doors, and areas under the seats have been noted and will be shared with the team so we can improve our preparation process going forward.
We're sorry that your experience has left you feeling uncertain about returning to us to resolve the issue. That is never the impression we want to leave.
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
I bought a car from JW last year
I bought a car from JW last year, excellent service in the showroom, although a little bit too 'selly' on the extra products/warranties etc but to be expected. Excellent car, great value.
June 7, 2025
Reply from JW Autos
Thank you for your kind review and for choosing JW for your car purchase last year. We’re delighted to hear you were pleased with the service you received and that you’re still enjoying the car and its value.
We also appreciate your honest feedback regarding the additional products and warranties. We always aim to make customers aware of the options available while ensuring everyone feels comfortable and informed throughout the process, so your comments are really valuable to us.
Thanks again for your support, and we hope to see you again in the future.
Many Thanks,
JW Autos Team
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Seamless process
Seamless process, everyone made me feel like a queen. Everything was explained and I will do business here again.
May 9, 2026
Reply from JW Autos
Thank you for the wonderful feedback! We’re so happy to hear you enjoyed your experience with us. We truly appreciate your support and can’t wait to see you again in the future!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos Team
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Great service from start to…
Great service from start to finish—friendly, helpful staff and a smooth, hassle-free experience. Highly recommend 😊 The Director, Jack, was really helpful too!
May 4, 2026
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Today
Today, April 30th, 2026, I went to pick up a Mercedes Benz A-Class and I am extremely happy with my purchase. The person who assisted me was Ash Gill, an exemplary customer service representative. His patience in explaining everything made it much easier to understand what he was explaining, and his calm manner was great, without rushing me to choose something I didn't want. I recommend them 100% and would buy from JWAutos again👏👏
April 30, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Ash and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent customer service.
Excellent customer service.
The staff are very professional and welcoming, no rush sales. Time was taken to provide all information, allowing me to make an informed decision about the purchase and tailor available options to my needs. wider range of quality vehicles in store.Would definitely recommend JW Autos.
April 30, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with us, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
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