This is my first time buying a car as expensive and must say everyone was so helpful, friendly and Crystal you are amazing 👏 professional, knew her stuff, helpful and honest. Cannot recommend the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
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All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted... See more
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IV never in my life walked into a building felt welcomed from start to finish , excellent service really friendly explained everything in detail . I'm so happy I went here to look for a car and left w... See more
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Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great service
Great service. Really nice people. Responded all my questions and did not push any product.
October 23, 2025
Reply from JW Autos
We’re glad to hear that we could help you find the right vehicle - thank you for supporting our business!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
Great selection of cars at sensible prices
Great selection of cars at sensible prices, very helpful and knowledgeable sales executives. I would definitely be back in the future (when my wife needs a new car - I’m very happy with mine now!)
October 22, 2025
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
JW Autos were really helpful when I…
JW Autos were really helpful when I needed to find a new car that met the needs of my family. Outstanding service from start to finish. Would definitely recommend.
October 13, 2025
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Good customer service
Good customer service
Everyone that attended to us have good customer service
October 11, 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
The team have been brilliant and would…
The team have been brilliant and would really recommend this company no pressure selling lovely people
October 19, 2025
Reply from JW Autos
Thank you for taking the time in sharing your experience with us - it's great to hear that you had a positive visit to our showroom.
We hope you're loving the new vehicle! If you need any assistance, please don't hesitate to reach out.
Many Thanks,
JW Autos
Helpful & Friendly
Krystal was friendly not too pushy and down to earth.
We didn’t feel too pressured and she showed us respect when my wife and I discussed with each other what options suited us. She was very patient and helpful. Cheers Krystal
October 18, 2025
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Car had major part issue within a week
Car had major part issue within a week. Had to email in a week later it was looked at. It took over three weeks to get part. Main dealer had this in for warranty inspection and found that the part they were going to fit would not sort the issue and needed some major work and cost over £4K. I have tried to call and email to discuss this and no repsonse only thst they would only replace one part over three months. Has to sort myself as could no be without car. POOR CUSTOMER SERVICE try returning peoples call and repsonding to emails. NEVER AGAIN will i buy from here.
August 29, 2025
Unprompted review
Reply from JW Autos
Hello Lisa,
We’re very sorry to hear about the difficulties you’ve experienced with your vehicle and the delay in getting this issue resolved. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must have been to be without your car.
We’d really like the opportunity to review what happened and ensure your concerns are properly addressed. Please contact our team directly at aftersales@jw-autos.co.uk , so we can look into this further and provide a full update.
We appreciate your feedback — it helps us improve our communication and service for all customers.
Kind regards,
JW Autos
Right place, Right time.
Right place, right time. We went in search of a replacement car following the failure of a gearbox on our old car. Luckily, just what we needed was just becoming available.
The team at JWA were very polite, helpful and good communicators. They helped us explore options and we settled on a good package for peace of mind going forwards.
They expedited the delivery of the car and we are back on the road again. What more can you ask? Biscoffs with your hot chocolate? They already do that!
October 14, 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with our team and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
We received a very welcoming
We received a very welcoming, professional service. Our sales assistant (Crystal) was very friendly, she explained everything in detail and was extremely helpful. I thoroughly recommend their service.
October 12, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Trading in my car
Very easy process of trading my car for another car.
Staff were very friendly and helpful, especially Lilly and Sunny
October 10, 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with Sunny and Lilly. It’s great to know that everything went so well and you're happy with your car.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
The staff is so good
The staff is so good, they helped me a lot, they explained everything to me and they are so helpful. Keep up the good work JW Autos
October 6, 2025
Reply from JW Autos
We’re glad to hear that our team could help you find the right vehicle - thank you for supporting our business again! We’ll be sure to pass on your kind words to everyone!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
I had a good experience staff friendly…
I had a good experience staff friendly and I never felt pressured to by gave me time to think the hole experience was outstanding and would recommend them to friends and family
October 6, 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Friendly service
Friendly service, approachable team. Knowledgeable sales rep Each step from selection to viewing the cars, going on a test drive and proceeding with the sales and warranty was easy professional and non pressuring
October 4, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Car Purchase BMW X1
Sonny made the transaction of buying a car very pleasant. We had a very good test run in the car. He was very polite and informative. We asked nicely and he gave a great deal on a 3 year warranty
September 25, 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with Sunny, and that you’re happy with your new car. It’s great to know that everything went so well and you're happy with your car.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Very professional and accommodating
Very professional and accommodating. Drove away same-day with a great deal. Special thanks to Sunny for delivering my car out of hours.
Thank you!
Hayden
September 30, 2025
Reply from JW Autos
We're so glad to hear that Sunny made your experience special — we'll be sure to pass along your kind words to him! Thank you for taking the time to leave us a review. We hope you’re loving your new car!
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Car care plus!
Had a great experience buying my daughter her first car I was nervous about making a big purchase but the sales executive was brilliant and explained everything to me in detail so i was confident in my purchase, the protection package is perfect, peace of mind for me!, new car , car care , and a happy new driver im so pleased with JW autos and will definitely be buying here again.
September 28, 2025
Unprompted review
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with us, and that you’re happy with your new car. It’s great to know that everything went so well and you're happy with your car care.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Very pleased with the car we recently…
Very pleased with the car we recently purchased from you. The services we received from both Krystal and Lilly was first class.
September 21, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Best shop
Truthful information with full services.
Staff are great and helpful.
Considering to get another car for my partner and it will be this shop again.
September 24, 2025
Reply from JW Autos
Thank you for taking the time in sharing your experience with us - it's great to hear that you had a positive visit to our showroom.
We’ll be happy to help you find your next vehicle whenever you're ready. We look forward to seeing you again soon!
Many Thanks,
JW Autos
fantastic Customer service
September 20, 2025
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
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