JYY LONDON Reviews 

1,208
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, most reviewers were unhappy with their experience overall. Customers felt deeply misled by social media advertisements, frequently stating that they received far fewer items than expected. Buyers also noted that items arrived in incorrect sizes, while others struggled significantly with missing orders and unhelpful customer responses. People expressed frustration over cheap materials and poor stitching on the products they managed to receive. Though some reviewers were genuinely satisfied with their purchases, praising quick dispatch times and good item quality. These happy customers often mentioned comfortable leggings and trendy accessories that perfectly matched their everyday style and fashion preferences.

What people talk about most

Product

People report ambiguous experiences with product. While many consumers express severe disappointment and... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement. Many... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly. On one hand, many reviewers... See more

Price

Customers had negative experiences with price, describing the purchases as a waste of money and poor value... See more

Value for money

Consumers express deep disappointment regarding value for money, feeling strongly that the purchases were a... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Placed an order in December 2025 after many emails chasing and no response, I was left with know alternative but to leave negative feedback on their YouTube channel and hope it sparks a response.... See more

Company replied

Rated 2 out of 5 stars

Communication is poor. One order disappeared completely. No response to emails, no update. Nothing. Had to open a Paypal dispute and they refunded me for the first order. Wasn't happy as it was... See more

Rated 2 out of 5 stars

The Katie price promoting the £10 lucky dip bag. You don't get all of them clothes. It's scamming people into believing she's opening the £10 pound one. Which she is not, it's one that costs £25. I be... See more

Rated 1 out of 5 stars

Absolute Disgrace, How she is getting away with ripping people off .... completely miss selling. Your made to believe your gonna get a big mystery bag, instead you get a CHEAP pair of bottoms i wouldn... See more


Company details

  1. Clothing Store

Written by the company

Shop the latest women's clothes at JYY London and keep your wardrobe poppin' with on trend JYY garms just like celebs Katie Price, Chloe Ferry & many more.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

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2.0

All reviews

(1,208)

376 reviews in the last 12 months

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Rated 4 out of 5 stars

Here’s my story , what to do ??

I am going to blab on here but I did take the chance but I’m 50/50 . Be nice to see something else of there clothing ,,
My boyfriend said he will get me the lucky dip?? I honestly was embarrassed opening the bag in front of my other half I felt like I was let down and he wanted to bring them back unfortunately you can’t which is how they catch us out ! I just feel like I was going to get a big excitement when I saw the bag …it was the smallest pink bag tbh I think it was the £10 pound size bag . I was to get the lucky dip as everyone can see a HUGE huge exciting pink bag …nope :/ it wasn’t …. I melted on the chair when the post man came and my other half brought it to me in front of his mother and even she said “is that it “ I wanted too prove it’s worthed the money and seen what Chloe and Katie pulled out of there bags yeno. I emailed and did say I was big in size like 18-20 on too with boobs and arms..I have skinny legs !! So is that why ended up getting 2pairs of trousers & leggins , .. come on girls no top,no outfit , honestly then after paying for the EUROPEAN delivery ‘ I am waiting waiting waiting thinking where is my delivery and I got charged again by customs in Dublin an post ‘(just make sure you know that if purchasing to Ireland ) 🇮🇪 —€12 …and the charge of there delivery fee ,all that girls for 3 bottems … I got the black leggings the tick in tummy there great I have a tubby belly that just won’t go away but it tucks it in …. I am going to take the chance to wear the trousers there brown and cream in 1 weeks for a communion and I don’t know what type of top to wear cause I do want to show off the brand to all my family members!! I’m just upset with that I thought a outfit would be in the bag and maybe something else as a customer from Ireland but I felt a bit 🤏🏼 as if it was in a factory throw them 3 trousers in a bag and done … nothing like to the page who I love watching Katie model the clothes and the other girls 🧒 👧🏻 👩🏻 👱🏼‍♀️ I love the page I go on it all time waiting on a some ..most tracksuits..that are NOT sold out lol so I do keep a eye out !! Cause I love the brand but yous let me down girls !!!

I hope I get a reply an if anyone thinks I’m right will yous let me know cause how would yous feel ?? Xx

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY !!!

Videos showing a number of items in these lucky dip bags are posted. But what you actually receive is 1 item. Definitely not worth the £10 plus £5 postage. DONT WASTE YOUR MONEY !!!°

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely alwful

Absolutely alwful. Waste of money. You only get one item, they advertise you getting more. The material is cheap and tacky and not even my size

May 5, 2026
Unprompted review
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Rated 2 out of 5 stars

Somehow I thought the summer title…

Somehow I thought the summer title lucky dip bag would mean a summery item. A pair of black trousers that are the worst fabric for summer.... heavy lycra type and when on made me cry such a hideous shape. Straight in bin as non returnable.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Cheap China stuff that could be…

Cheap China stuff that could be compared to Shein or Temu. Tags have been replaced. 30€ for a ”surprise bag” included barely 10€ worth of stuff that is very poor quality and smelled of some kind of insect repellent or similar.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute garbage items

Absolute garbage items. Was recommended a goody bag - i ended up purchasing 2. Worst decision I made.

1 pair of trousers were one size, my size 8 mate couldn't get into them so I had no hope. The other pair were a 6XL... a size 32 not an 18. Absolutely ridiculous.
Sh!t material, sh!t stitching.

Took it to my bank in the end to raise a dispute. Absolute scammers. Never again and I would never recommend

February 26, 2026
Unprompted review
JYY LONDON logo

Reply from JYY LONDON

Sorry to hear you didn't like our bestselling goody bags HH, you can return to us for free just email customer services for our free returns form. Thank you for your feedback, we will take the sizing on board.

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Rated 5 out of 5 stars

Really good quality leggings and sports…

Really good quality leggings and sports bra set, true fit to size, quick delivery, can’t wait to order more from you!

April 21, 2026
Unprompted review
JYY LONDON logo

Reply from JYY LONDON

Thank you for your amazing feedback we're so happy you loved your leggings and the sizing! xx

Rated 5 out of 5 stars

Love my new play suit

Love my new play suit ! Great quality and fits like a dream. You won’t be disappointed when you buy from JYY. I also received a free pair of sunglasses too !

April 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Ridiculous company

Ridiculous company. Ordered two £10 goodie bags plus postage for each. I assumed you would get more than one item in the goodie bags as per videos I saw. I received one package (got no postage refund may I add) it contained one cheap woolly hat!! (In April) and a thin pair of trousers that looked like they may fit my 6 year old. Not that I’d let her wear them as they are UGLY. Would get better for £5. £25 in the bin. AVOID

April 1, 2026
Unprompted review
JYY LONDON logo

Reply from JYY LONDON

Hi Emma, sorry to hear this. We do 1 item and 3 item lucky dip bags I can see you ordered the 1 item bag. You're welcome to return them for a refund just email the team for our free returns form on: Customercare@JYY.London
thank you

Rated 5 out of 5 stars

leggings

I love my new leggings, they are so comfy and really hold my belly in. The colour blue that I chose goes with lots of colours so are great. I will be buying more.

April 7, 2026
Unprompted review
JYY LONDON logo

Reply from JYY LONDON

We're so happy you loved your leggings! Thank you so much x

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Rated 1 out of 5 stars

ABSOLUTE TRASH

I spent £15 on a lucky dip bag to receive a pair of white leggings that felt like plastic and worth about £1 on Temu. This must be a scam surely

April 2, 2026
Unprompted review

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