K-Beauty UK Reviews 

124
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Great experience from start to finish! My order arrived quickly and everything was well packaged. Very happy with my purchase and I’ll definitely order again!

Rated 5 out of 5 stars

I had a great experience from K Beauty, I ordered Wednesday and it arrived today all products inside and a free face mask and a lovely hand written note thanking me for buying from them which I though... See more

Rated 5 out of 5 stars

Great company, bought on saturday morning - dispatched the same day, recieved 3 working days later, really impressed at the speed! Also, very well packaged, little glass bottles in bubble wrap so they... See more

Rated 1 out of 5 stars

If 0 star review was an option, they would have received that. Do not order from this company. I ordered a large bundle of medicube skincare products for my partners 30th birthday that never arrived.... See more

Company details

  1. Health and Beauty Shop
  2. Cosmetics Store

Information provided by various external sources

Shop Korean beauty product at K-Beauty UK Leading brands with many cruelty free options to add to the ten step routine Enjoy LUXURY SAMPLES + FREE SHIPPING


Contact info

3.5

Average

TrustScore 3.5 out of 5

124 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(124)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

I have ordered few items and received it swiftly. So far I ordered k-beauty products on eBay, sometimes from Korea so the waiting time is up to couple of weeks and the shipping cost are expensive so I'm happy I discovered this website that is based in the UK. I will order from there again.

March 2, 2023
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Rated 1 out of 5 stars

would give them 0 if i could

would give them 0 if i could! unprofessional, rude customer service.

January 4, 2023
Unprompted review
K-Beauty UK logo

Reply from K-Beauty UK

Hi Lewis,

I am sorry to hear you had a bad experience with our customer service team, I tried searching through our customer service emails and cannot find any contact with you - could you please reach out to me at hello@k-beauty.co.uk so I can get this issue sorted out for you ASAP

Kind Regards,
Martina

Rated 1 out of 5 stars

No communication, order a month late...

Has been almost a month since I have been sent a tracking number for my order that does not work. Tried contacting the company, but with no response so far.

December 14, 2022
Unprompted review
K-Beauty UK logo

Reply from K-Beauty UK

Hi Kelvin,

Thanks for your review.

I’m sorry to hear about your issues with your order, I understand how frustrating it is when parcels get lost in the post, and I hope your refund arrived without issues.

If you have any other comments or questions, you can reach out to me at hello@k-beauty.co.uk

Kind Regards,
Fintan

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Rated 1 out of 5 stars

I made my order last July 3

I made my order last July 3. I havent received any updates since then.
Still havent received my order as of today july 15. Tracking number doesnt work aswell. Customer service doesnt want to do anything up until july 19 meanwhile they have taken the payment last july 3

July 8, 2022
Unprompted review
K-Beauty UK logo

Reply from K-Beauty UK

Hello,

Thank you for your review.

I'm so sorry to hear about the issues encountered with your recent order and I understand your frustration. After looking at your account, I can see that this matter has now been resolved by our Customer Service team.

If there's anything else we can help you with, please don't hesitate to contact us at hello@k-beauty.co.uk.

Kind regards,
Jessica

Rated 5 out of 5 stars

customer service is great

I was unhappy with the customs tax at first, but the company immediately contacted me and made a full refund. I guess because of a misunderstanding between the company and customs. They showed a lot of interest, thank you.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, bought on saturday morning - dispatched the same day, recieved 3 working days later, really impressed at the speed! Also, very well packaged, little glass bottles in bubble wrap so they dont break and overall well packaged so nothing was damaged. Highly recommend v organised company thank you! :D

February 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Love it!

Since I discovered this website, I’m obsessed with it. So much K-Beauty to chair from, and the shipping is fast. I also love they offer so many kits so that you can try out different products before committing to a full size one! Recommend!

June 16, 2021
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Rated 5 out of 5 stars

Amazing! Great customer experience

Placed an order paid for next day delivery and it came! All products at such good prices I cannot fault! They also were really kind and sent me so many samples with my order super happy will certainly order again great customer experience

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick and easy delivery, and free samples even with a small order. I will definitely order again and so happy with my product and the service.

March 7, 2021
Unprompted review

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