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I own at least 8 pieces, amazing bags, really well made and thought out. The customer service is amazing...the quality, divine, addicted, in love, always on the look out for the latest...love, love, love...living up to the Belgian promise: quality, elegant, timeless
I was shocked to learn that the company charges £50 to "process a return". This is a truly exorbitant amount. As someone who regularly shops online from European websites, e.g. Mytheresa, Farfetch, etc., I can also say with certainty that it is excessive. The most I have ever been charged for postage is £12. And their prices are compatible with UK prices for the goods. Kaai website does state the £50 charge at the end of a column of 4 lines and I missed it. The second column states shipping fees are free over £125 in the UK. I have never come across return processing fees before so was reassured. I feel that I have been exploited. Would anyone order an item in the knowledge that they would have to pay a £50 return processing fee?
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